All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The hotel was very clean and the staff working were friendly. Enjoyable stay.
Shane
Stayed 1 night in May 2024
Response from Jasleen on 14 May 2024
Hello Shane,Thank you for reaching out to us to provide feedback on your recent stay and Thank you so much for your kind words! We're delighted to hear that you found our hotel clean and our staff friendly. It's wonderful to know you had an enjoyable stay. We look forward to welcoming you back soon!
Hello Michelle, We're delighted to hear that you had a top-notch experience with our hotel staff! Providing exceptional service is our priority, and we're thrilled that we could exceed your expectations. Your appreciation means a lot to us, and we hope to have the pleasure of welcoming you back soon for another wonderful stay!
10/10 Excellent
Marlene
Travelled with family
28 Apr 2024
Staff was excellent and very helpful
Marlene
Stayed 1 night in Apr 2024
Response from Jasleen on 30 Apr 2024
Hello Marlene, Thank you for reaching out to us to provide feedback on your recent stay.Thank you so much for your kind words! We're thrilled to hear that our staff provided excellent service and were helpful during your visit. It's always our goal to ensure our guests have a fantastic experience. We look forward to welcoming you back soon!
6/10 Okay
Melissa
23 Apr 2024
Melissa
Stayed 1 night in Mar 2024
Response from Jasleen on 30 Apr 2024
Hello Melissa,Thank you for choosing to stay with us. We appreciate your feedback and are glad to hear you had an overall positive experience. We're committed to continuously improving, so please feel free to reach out and let us know how we can make your next stay even better. We hope to have the opportunity to welcome you back in the future.
10/10 Excellent
Brent
22 Apr 2024
Liked: Cleanliness, staff & service
Rooms were clean, and the staff were exceedingly friendly
Brent
Stayed 3 nights in Apr 2024
Response from Jasleen on 24 Apr 2024
Hello Brent,Thank you for your kind words! We're delighted to hear that you found our rooms clean and our staff friendly. Providing exceptional service and hospitality is our goal, and we're thrilled that we could meet your expectations. We look forward to welcoming you back for another enjoyable stay soon.
6/10 Okay
Brian J
20 Apr 2024
Liked: Cleanliness
Slow check in
Brian J
Stayed 1 night in Apr 2024
Response from Jasleen on 24 Apr 2024
Hello Brian, Thank you for reaching out to us to provide feedback on your recent stay.We apologize for the delay you experienced during check-in. Your feedback is valuable, and we will address this issue to ensure a smoother process in the future. We appreciate your patience and hope to have the opportunity to provide a more efficient experience on your next visit.
10/10 Excellent
George
17 Apr 2024
George
Stayed 1 night in Apr 2024
Response from Jasleen on 14 May 2024
Hello George,Thank you for reaching out to us to provide feedback on your recent stay. Your feedback is used for quality assurance.I am glad to hear that you enjoyed your stay.If you have any additional questions, please let us know and we would be happy to assist you.
$6 parking fee? First time I've seen a charge for parking at a hotel. Especially when there's so many parking spaces.
Patrick
Stayed 1 night in Apr 2024
Response from Jasleen on 24 Apr 2024
Hello Patrick,Thank you for reaching out to us to provide feedback on your recent stay at our hotel.Your feedback is important to us for quality assurance.I can certainly understand your frustrations with our parking fees. Our parking fees are charged to our guests to help maintain our parking lot with maintenance and security walks.Rest assured that your feedback will be used to make improvements going forward.If you have any additional questions, please let us know and we would be more than happy to assist you.
6/10 Okay
Rick
Business traveller, Travelled with partner
17 Apr 2024
Liked: Staff & service
Close to dining,
Building is dated and could use a renovation sooner than later
Rick
Stayed 3 nights in Apr 2024
Response from Jasleen on 24 Apr 2024
Hello Rick, Thank you for your feedback. We're glad you appreciated our convenient location near dining options. We understand your concerns about the building's appearance, and we are actively considering renovation plans to enhance our guests' experience. Your input helps us prioritize improvements, and we hope to welcome you back to enjoy our refreshed facilities in the future.
10/10 Excellent
Jae Won
14 Apr 2024
Jae Won
Stayed 1 night in Apr 2024
Response from James on 4 May 2024
Hello Jae,Thank you for reaching out to us to provide feedback on your recent stay. Your feedback is used for quality assurance.I am glad to hear that you enjoyed your stay.If you have any additional questions, please let us know and we would be happy to assist you.
8/10 Good
Martin
13 Apr 2024
Martin
Stayed 1 night in Apr 2024
Response from James on 4 May 2024
Hello Martin,Thank you for reaching out to us to provide feedback on your recent stay. Your feedback is used for quality assurance.I am glad to hear that you enjoyed your stay.If you have any additional questions, please let us know and we would be happy to assist you.
2/10 Terrible
SYED, Scarborough
10 Apr 2024
Disliked: Staff & service
SYED
Stayed 1 night in Apr 2024
Response from James on 12 Apr 2024
Hello Syed,Thank you for reaching out to us to provide feedback on your recent stay. Your feedback is important to us for quality assurance.I am sorry to see that you did not enjoy your stay at our hotel. We would like to hear back from you on how we could improve our guest experience going forward.If you have any additional questions, please let us know and we will be happy to assist you.
A few elements in a room were average (the bathroom door needs to be chance or paint) and the soundproofing not very good. I thought it was a bit expensive for the qualité. But I like the location and the staff was very nice.
Carol
Stayed 1 night in Apr 2024
Response from James on 12 Apr 2024
Hello Carol,Thank you for reaching out to us to provide feedback on your recent stay. Your feedback is important to us for quality assurance.I am glad to hear that you enjoyed your stay and that you found our staff nice.Rest assured that we will be using your feedback about the doors to make improvements going forward.If you have any additional questions, please let us know and we will be happy to assist you.
Honestly, we didn't expect it to be this nice at this price.
Gabrielle
Stayed 1 night in Apr 2024
Response from James on 12 Apr 2024
Hello Gabrielle,Thank you for reaching out to us to provide feedback on your recent stay. Your feedback is important to us for quality assurance.I am glad to hear that you enjoyed your stay. We hope to see you again in the future!If you have any additional questions, please let us know and we will be happy to assist you.
Perfect for the price range. Doors are a little hard to close but most likely due to the age of the building. Everything else was great!
Emily
Stayed 2 nights in Apr 2024
Response from James on 12 Apr 2024
Hello Emily,Thank you for reaching out to us to provide feedback on your recent stay. Your feedback is important to us for quality assurance.I am glad to hear that you enjoyed your stay.Rest assured that we will be using your feedback about the doors to make improvements going forward.If you have any additional questions, please let us know and we will be happy to assist you.
Room door was broken and they added on a parking fee at checkin. They initially gave us directions to the wrong building
Michael
Stayed 1 night in Apr 2024
Response from James on 12 Apr 2024
Hello Michael,Thank you for reaching out to us to provide feedback on your recent stay. Your feedback is important to us for quality assurance.On behalf of our hotel, I sincerely apologize for your experience with doors and wrong directions.Rest assured that we will be using your feedback about the doors to make improvements going forward.I can certainly understand your frustrations with our parking fees. We charge these to guests for upkeep and maintenance on our parking lots.If you have any additional questions, please let us know and we will be happy to assist you.
Hello Emily,Thank you for reaching out to us. Your feedback is important to us for quality assurance.I am happy to hear that you enjoyed your stay. We hope to see you again!If you have any additional questions, please let us know and we would be more than happy to assist you.
4/10 Poor
Rolande
31 Mar 2024
Rolande
Stayed 3 nights in Mar 2024
Response from James on 3 Apr 2024
Hello Rolande,Thank you for reaching out to us. Your feedback is important to us for quality assurance.I am sorry to hear that you did not enjoy your stay at our hotel. However, your response was blank. We would like to learn more about how we can improve to provide a better stay for our future guests.If you have any additional information that you would like to provide to us, we would be happy to find out more.
6/10 Okay
Geneviève
28 Mar 2024
Liked: Cleanliness, staff & service
Geneviève
Stayed 1 night in Mar 2024
Response from James on 30 Mar 2024
Hello Genevieve,Thank you for reaching out to us to provide feedback regarding your recent stay at our hotel.Your feedback is important to us for quality assurance.If you have any additional questions, please let us know and we would be more than happy to assist you.
The bathroom door didn’t lock, but that was ok. Had a great time at this hotel. I would stay here again.
Milan
Stayed 1 night in Mar 2024
Response from James on 22 Mar 2024
Hello Milan,Thank you for reaching out to us to provide feedback on your recent stay at our hotel.Your feedback is important to us for quality assurance.I am happy to hear that you enjoyed your stay at our hotelRest assured that your feedback regarding the bathroom door lock in our rooms will be used to make improvements going forward.If you have any additional questions, please let us know and we would be more than happy to assist you.
8/10 Good
Stephen
22 Mar 2024
Liked: Cleanliness, staff & service
Room was fine, but that is the worlds smallest bathroom in the room I was in. Small for one person...ridiculous if you're sharing the room.
Stephen
Stayed 2 nights in Mar 2024
Response from James on 22 Mar 2024
Hey Stephen,Thank you for reaching out to us to provide feedback on your recent stay at our hotel.Your feedback is important to us for quality assurance.Rest assured that your feedback regarding our washroom size in our rooms will be used to make improvements going forward.If you have any additional questions, please let us know and we would be more than happy to assist you.
Hello Benjamin,Thank you for reaching out to us to provide feedback on your recent stay at our hotel. Your feedback is important to us for quality assurance.I am happy to hear that you enjoyed your stay.Rest assured that your feedback will be used to make improvements.If you have any additional questions, please let us know and we would be more than happy to assist you.
10/10 Excellent
Simryn
Travelled with group
17 Mar 2024
Liked: Cleanliness, staff & service, amenities
the rooms were great and clean and very comfortable. However, the building itself could use some renovations and updates to make it look more appealing.
Simryn
Stayed 2 nights in Mar 2024
Response from James on 20 Mar 2024
Hello Simryn,Thank you for reaching out to us to provide feedback on your recent stay at our hotel. Your feedback is important to us for quality assurance.I am happy to hear that you enjoyed your stay. Rest assured that your feedback on renovations will be used to make improvements.If you have any additional questions, please let us know and we would be more than happy to assist you.
Location is convenient for my needs and location has been clean and quiet. The pool is a very important factor in choosing this hotel.
Adam
Stayed 2 nights in Mar 2024
Response from James on 20 Mar 2024
Hello Adam,Thank you for reaching out to us to provide feedback on your recent stay at our hotel. Your feedback is important to us for quality assurance.I am happy to hear that you enjoyed your stay.Rest assured that your feedback will be used to make improvements.If you have any additional questions, please let us know and we would be more than happy to assist you.
Beautiful big rooms. Although staff didn’t do anything about the loud people below us. I appreciate them
Being so easy going with them, but also, there should have been a cut off time. There are lots of areas to hang out that won’t disturb others who need to sleep.
Robyn
Stayed 1 night in Jan 2024
Response from James on 20 Mar 2024
Hello Robyn,Thank you for reaching out to us to provide feedback on your recent stay at our hotel. Your feedback is important to us for quality assurance.On behalf of our hotel, I would like to sincerely apologize for your experience with noise levels from other guests. I can certainly understand how frustrating that would be.Rest assured that your feedback will be used to make improvements.If you have any additional questions, please let us know and we would be more than happy to assist you.
10/10 Excellent
Jennie
11 Mar 2024
Liked: Cleanliness
Jennie
Stayed 1 night in Mar 2024
Response from Jasleen on 13 Mar 2024
Dear Jin, Thank you for the positive review, we're thrilled that you enjoyed your stay with us. Looking forward to welcoming you back soon!
10/10 Excellent
Samantha
9 Mar 2024
Samantha
Stayed 2 nights in Feb 2024
Response from James on 30 Mar 2024
Hello Samantha,Thank you for reaching out to us to provide feedback regarding your recent stay at our hotel.Your feedback is important to us for quality assurance.I am happy to hear that you enjoyed your stay.If you have any additional questions, please let us know and we would be more than happy to assist you.
Hello Gordon,Thank you for reaching out to us to provide feedback regarding your recent stay at our hotel.I am glad to hear that you found our staff to be professional and accommodating during your stay.We hope to see you again!If you have any additional questions, please let us know and we would be more than happy to assist you.
Dear Thomas,Thank you for sharing your experience with us! We're glad to hear that you found our hotel clean and enjoyed the friendliness of our staff.Looking forward to welcoming you back soon!Warm regards,
Dear Jin,Thank you for the glowing review! We're thrilled to hear that you enjoyed your stay with us.Looking forward to welcoming you back soon!Warm regards,
Hello Thomas,Thank you for providing feedback on your recent stay. Your feedback is important to us for quality assurance.I am happy to hear that you found our staff polite and friendly. We hope to see you again soon!If you have any additional questions, please let us know and we would be more than happy to assist you.
Everything was as expected. Clean, friendly staff.
Lauren
Stayed 2 nights in Feb 2024
Response from James on 27 Feb 2024
Dear Lauren,Thank you for reaching out to us to provide feedback on your recent stay. Your feedback is important to us for quality assurance.I am happy to hear that you enjoyed your stay and we hope to see you again.If you have any additional questions, please let us know and we would be more than happy to assist you.
10/10 Excellent
Jihai
25 Feb 2024
Jihai
Stayed 1 night in Feb 2024
Response from James on 20 Mar 2024
Hello Jihai.Thank you for reaching out to us to provide feedback on your recent stay at our hotel. Your feedback is important to us for quality assurance.I am happy to hear that you enjoyed your stay.Rest assured that your feedback will be used to make improvements.If you have any additional questions, please let us know and we would be more than happy to assist you.
8/10 Good
Janath
Travelled with family and small children
25 Feb 2024
Liked: Staff & service, amenities
Devent basic hotel
Janath
Stayed 1 night in Feb 2024
Response from James on 27 Feb 2024
Dear Janath,Thank you for reaching out to us to provide feedback on your recent stay. Your feedback is important to us for quality assurance.I am happy to hear that you enjoyed your stay and we hope to see you again.If you have any additional questions, please let us know and we would be more than happy to assist you.
4/10 Poor
Holly
24 Feb 2024
Holly
Stayed 1 night in Feb 2024
Response from James on 20 Mar 2024
Hello Holly,Thank you for reaching out to us to provide feedback on your recent stay at our hotel. Your feedback is important to us for quality assurance.I see that the score you chose was 2 out 5. We would like to hear more about this to help us do better next time.Rest assured that your feedback will be used to make improvements.If you have any additional questions, please let us know and we would be more than happy to assist you.
10/10 Excellent
Derek
21 Feb 2024
Derek
Stayed 1 night in Feb 2024
Response from James on 20 Mar 2024
Hello Derek,Thank you for reaching out to us to provide feedback on your recent stay at our hotel. Your feedback is important to us for quality assurance.I am happy to hear that you enjoyed your stay.Rest assured that your feedback will be used to make improvements.If you have any additional questions, please let us know and we would be more than happy to assist you.
Hello Merideth,Thank you for reaching out to us to provide feedback on your previous stay at our hotel. Your feedback is important to us for quality assurance.I am happy to hear that you enjoyed your stay at our hotel and we hope to see you again in the future.If you have any additional questions, please let us know and we would be more than happy to assist you.
It’s good to see laminate flooring as so often carpets just can’t be maintained.
Barb
Stayed 1 night in Feb 2024
Response from James on 16 Feb 2024
Hello Barb,Thank you for reaching out to us to provide feedback on your previous stay at our hotel. Your feedback is important to us for quality assurance.I am happy to hear that you enjoyed your stay at our hotel and we hope to see you again in the future.If you have any additional questions, please let us know and we would be more than happy to assist you.
6/10 Okay
Gabrielle
10 Feb 2024
Liked: Staff & service
Gabrielle
Stayed 1 night in Feb 2024
Response from James on 17 Feb 2024
Hello Gabrielle,Thank you for taking the time to provide feedback on your recent stay at our hotel. Your feedback is important for quality assurance.We would like to hear more about your experience to better understand your review score.If you have any additional questions, please let us know and we would be more than happy to assist you.
Large open parking lot and they charge $6 to park. Its not like a Metropolitan city where youre use to it yet other properties around there dont charge. The front entrance to the lobby you had to go up a flight of stairs so not accessible for anyone handy cap or even people with heavy luggage then you get up there to the lobby check in and there is the potential they put you in a room in another building and yet again you have to gwt your luggage back down the stairs not the best setup for people especially senior's.
jeffery
Stayed 1 night in Feb 2024
Response from James on 16 Feb 2024
Hello Jeffrey,Thank you for reaching out to us to provide feedback on your previous stay at our hotel. Your feedback is important to us for quality assurance.On behalf of our hotel, I would like to apologize for any inconvenience regarding our lobby entrance and our parking fees.Our parking fees are used to help maintain our parking lot. Additionally, we are working on making our lobby more accessible with improvements coming soon.If you have any additional questions, please let us know and we would be more than happy to assist you.
Lack of security to keep hockey teams from being in the halls until 2am
Stephen
Stayed 1 night in Feb 2024
Response from James on 7 Feb 2024
Hello Stephen,Thank you for reaching out to us to provide feeback on your recent stay.On behalf of our hotel, I sincerely apologize for the issues you encountered with sports teams and noise levels during your stay. I can certainly understand how frustrating that could be.Your feedback is important to us, and rest assured that we will be using this feedback to make improvements.If you have any additional questions, please let us know and we would be more than happy to assist you.
6/10 Okay
Sarah
Travelled with family
5 Feb 2024
Liked: Staff & service, amenities
Pool good for kids, good continental breakfast
Sarah
Stayed 2 nights in Feb 2024
Response from James on 7 Feb 2024
Hello Sarah,Thank you for reaching out to us to provide feeback on your recent stay.I am glad to hear that you enjoyed our pool and complimentary breakfast.Your feedback is important to us, and rest assured that we will be using this feedback for quality assurance.If you have any additional questions, please let us know and we would be more than happy to assist you.
I have stayed at this property numerous times. They have now administered a "parking fee", which when you provide your VISA for security it is charged to.
Why would you not include this in the hotel fee? Or additional fees as done with other taxes etc. I have no issue with the fee, but I like to have 1 invoice when booking with expedia
Sean
Stayed 1 night in Feb 2024
Response from Robel Kebede on 5 Feb 2024
Dear Sean,Thank you for choosing to stay with us again and for taking the time to share your feedback. We appreciate your loyalty and value your perspective.We understand your concern regarding the parking fee and its inclusion in the overall hotel fee. While we strive to provide a seamless experience for our guests, third-party bookings may have separate terms regarding ancillary charges such as parking fees, hence it is administered by the property directly.
2/10 Terrible
Victoria
28 Jan 2024
Disliked: Staff & service
Victoria
Stayed 1 night in Jan 2024
Response from James on 30 Jan 2024
Hello Victoria,Thank you for reaching out to us to provide feedback on your recent stay. Your feedback is important to us for quality assurance.I see that you left us a 2 out of 10 review without any additional information. I sincerely apologize for any inconvenience if we have failed to meet your expectations. If you would like to provide more information, we would be happy to try to make this right.If you have any additional questions, please let us know and we would be more than happy to assist you.
10/10 Excellent
Anne
28 Jan 2024
Liked: Cleanliness
Anne
Stayed 1 night in Jan 2024
Response from James on 30 Jan 2024
Hello Anne,Thank you for reaching out to us to provide feedback on your recent stay. Your feedback is important to us for quality assurance.I am glad to hear that you enjoyed your stay and we look forward to seeing you again in the future.If you have any additional questions, please let us know and we would be more than happy to assist you.
Overall, it was a good experience. I didn't identify any big issues.
The room is quite large, and apparently, it was clean. Two cons to list here.
- When I removed my shoes, the flow was not that clean, I felt some dust.
- the breakfast space is quite small, so we had to line up.
Verified traveller
Stayed 1 night in Jan 2024
Response from Robel Kebede on 24 Jan 2024
Dear valued Guest,I hope this message finds you well. Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback as it helps us improve and enhance our services.I'm pleased to hear that overall, you had a good experience and found value in the price paid.
The cleaning crew stood at my door by 10:45. It was annoying. Lots of cracks in walls as well
Anita
Stayed 1 night in Jan 2024
Response from Robel Kebede on 24 Jan 2024
Dear Anita,Thank you for sharing your recent experience with us. We sincerely apologize for any inconvenience caused by our cleaning crew's early presence and the issues with the walls.Your feedback is crucial, and we assure you that we are addressing these concerns with our team to prevent any recurrence. Our goal is to provide a comfortable and enjoyable stay for our guests, and we regret falling short of your expectations.
Good location, recently renovated but not as well maintained as expected. Parking was paid but not properly cleaned after a heavy snowfall! We had a hard time coming in/out of the car with two elderly people. Breakfast was good and plenty of options.
Miriam
Stayed 2 nights in Jan 2024
Response from James on 18 Jan 2024
Hello Miriam,Thank you for providing feedback on your recent stay. Your feedback is important to us to help make improvements.On behalf of our hotel, I would like to apologize for your experience with the amount of snow in our parking lot. While we aim to have this accomplished in a timely manner, sometimes the weather can hinder this. Rest assured that your feedback will used to make improvements going forward.
Hello Lisa,Thank you for providing feedback regarding your recent stay. Your feedback is important to us for quality control.I am happy to hear that you found our hotel clean and our staff courteous.If you have any additional questions, please let us know and we would be more than happy to assist you.
8/10 Good
Terrance
8 Jan 2024
Terrance
Stayed 1 night in Dec 2023
Response from Robel Kebede on 9 Jan 2024
Dear Terrance,Thank you for choosing our hotel and taking the time to share your experience. We're delighted to have hosted you. Your feedback is valuable, and we'd love to hear more about your stay to ensure we continue to exceed your expectations. Please feel free to provide additional details. We hope to welcome you again soon.Warm regards,