Lobby
Check availability

Reviews of The Serenity Hua Hin

4 out of 5
The Serenity Hua Hin
53/9 Soi Hua Hin 5/1, Petchkasem Rd., Hua Hin, Prachuap Khiri Khan

Reviews

7.6

Good

Rating 10 - Excellent. 35 out of 192 reviews" "
Rating 8 - Good. 93 out of 192 reviews" "
Rating 6 - Okay. 43 out of 192 reviews" "
Rating 4 - Poor. 16 out of 192 reviews" "
Rating 2 - Terrible. 5 out of 192 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Jouren, SINGAPORE

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nothing too unique. Location was not good. The room is good but facilities not very well
Stayed 2 nights in Nov 2019
Response from Rishant on 1 Jan 2020
Dear Jouren, Thank you so much for your kind comment toward the hotel. we are delighted to read your kind feedback about the hotel facilities and room. your feedback is important to improve overall facilities. we are looking forward to having you back on your next visit to Huahin, Best regards, Rishant Dubey General Manager

8/10 Good

Verified traveller

Stayed 2 nights in Nov 2019
Response from Rishant on 1 Jan 2020
Dear Guest, Thank you so much for your kind feedback and looking forward to having you back on your next to Huahin, Best regards, Rishant Dubey General Manager

6/10 Okay

JLAW

Travelled with group
其實房間較舊, 但價錢相宜, 勝在空間夠大, 有大露台, 個泳池好嗚摔摔的,, 早餐只有三盤, 雞蛋腸仔 肉碎飯及生果面包,,,, 看見胃口不大.... 在大路邊亦有便利店.
Stayed 1 night in Sep 2019
Response from Rishant on 22 Nov 2019
Dear Guest, Thank you so much for your kind comment, your kind feedback is really appreciating. your kind comment helps in improving the overall performance of the hotel. Best regards, Rishant Dubey General Manager

10/10 Excellent

AA

Travelled with partner
Liked: Staff & service, amenities
The hotel is okay, I didn’t expect much from it anyway
Stayed 3 nights in Aug 2019
Response from Rishant Dubey on 28 Aug 2019
Dear Guest, Thank you for choosing The Serenity Huahin for your stay, your kind comment toward the property is really appreciable. we strive to acheive the guest satisfaction and hope you would have enjoyed your stay at The Serenity Huahin. we are looking forward to have you back ,

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
I were here two times and I like it and this is my third and last time times because the room is very old and refrigerator is too noisy. Very disappointed:(
Stayed 1 night in Aug 2019
Response from Rishant Dubey on 28 Aug 2019
Dear Guest, we are sorry to hear about this. we would want to assure you that when you visit our hotel next time, you will find in better position. though, your kind feeback is important to improve overall property. Thank you once again and looking forward to have you back,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a really nice place in a great location with very friendly and helpful staff
Stayed 4 nights in Mar 2019
Response from Rishant Dubey on 29 Mar 2019
Dear Guest, Warm Greetings from The Serenity Huahin, Thank you so much for taking out your time to review our property, we are delighted to hear your positive comment regarding our hotel location, staff. Thank you and looking forward to serve you on your next visit to Huahin.

4/10 Poor

Steve

Liked: Staff & service
Disliked: Room comfort
Not the same D Varee
I didn’t know this was different D Varee from my last stay in Hua Hin in 2016. Apparently the D Varee across from Market Village Hua Hin changed ownership and is now operating under different name. D Varee then reopened at this location which is in way out location. They offer a shuttle twice daily, but only does drop off at the Clock Tower, and not at Market Village Hua Hin so one can easily access beach. I booked this hotel thinking it was my hotel from previous stay, located across from Market Village and minutes to beach. Don’t make same mistake.
Stayed 6 nights in Jan 2019
Response from Nitra on 26 Jan 2019
Dear Steve, Thank you for taking time to share your experience at The Serenity Hua Hin. We are sorry that your experience did not meet your expectation. Please allow us to express our sincerest apologies. We hope you will give us the opportunity to better serve in the near future. Best Regards, Nitra Pengchad Hotel Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Nitra on 3 Jan 2019
Thank you for rating us

4/10 Poor

Don

Disliked: Cleanliness, property conditions & facilities, room comfort
Not 4 star first room toilet didn’t work and it was not a kingsize bed but 2 put together facilities are like 2 to 3 star poor condition not worth the price a total let down never again disappointed
Stayed 3 nights in Dec 2018
Response from Nitra on 12 Dec 2018
Dear Mr. Don, It goes without saying that we are sorry for not totally meeting up with your expectations. We take note of all the points highlighted and will look into them for an immediate improvement. Our apologies for the inconvenience and disappointment caused. We hope to have the opportunity to make amends and provide you with the usual outstanding service that we are known for. Kind regards, Nitra Pengchad Hotel Manager

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Hotel and staff
Amazing service, great food, attentive staff (Pong in particular is just brilliant), Clean, spacious and well equipped rooms. Its around a 3 mile trip into town so not really walking distance but local buses are frequent and cheap so not a huge deal. Overall, I loved my weekend stay there, I will be booking again.
Stayed 2 nights in Nov 2018
Response from Nitra on 12 Dec 2018
Dear Mr. Christopher, Thank you for taking the time to post your review on Expedia. Your kind words will be shared with all of our team at The Serenity Hua Hin by D Varee. We are happy to hear you enjoyed your visit, and sincerely appreciate your comments. Please let us know when your plans bring you back, and we will be happy to assist with your arrangements. Once again thank you and we look forward to welcome you back to our hotel again in nearly future. Warm regards, Nitra Pengchad Hotel Manager

4/10 Poor

ye

Bad
I was offered two single beds, even though my booking was set for the room with queen bed.
Stayed 2 nights in Aug 2018

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff a perfect place to relax
Stayed 2 nights in Mar 2018

8/10 Good

Verified traveller

the b/fast is basic bout good nice pool but a lot of leafs wifi not fantastic this said overall for the price ok 10 min from town centre 200bht in taxi
Stayed 5 nights in Mar 2018

8/10 Good

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel.
Very comfortable hotel, great staff.
Stayed 1 night in Feb 2018

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good rooms
Good rooms, lovely staff, food not the best, presented top class but, for example a burger. poor quality.
Stayed 9 nights in Jan 2018
Response from A-thit Koetkrasin on 6 Feb 2018
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Alger , London

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Building noise
Booked for 5 nights as had stayed at the hotel before, but since the last time the hotel has gone downhill. Hotel staff not professional at all, when wanted to pay by a credit card I was told a machine is broken. On my check out day I had to pay for the room service and the machine seemed still be out of order. How come? Not even going to mention the continues building noise from next door and the clubs banging loud music till early mornings. The rooms are basic and the bed is super hard. Had to pay for a new hotel as couldn’t stand it more then 3 days.
Stayed 5 nights in Jan 2018
Response from A-thit Koetkrasin on 5 Feb 2018
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Joe, London, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning hotel
This hotel will blow your mind as soon as you enter, the architecture and layout is stunning. The staff are equally as nice. The rooms are spacious, clean and have everything you need. My only gripe would be it’s a little far out of town and getting a taxi is little tricky.
Stayed 1 night in Dec 2017
Response from A-thit Koetkrasin on 10 Jan 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Alin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Good
The room was good and bigger than i expected, clean, easy to find and reasonable price. Nearby convenience store. One more thing is this hotel is very close to night club which you can hear the song during the club open. Anyway, overall is acceptable.
Stayed 1 night in Sep 2017
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Chaithep

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

8/10 Good

Gina, Boston

Liked: Cleanliness, staff & service, room comfort
Budget friendly hotel with pool
Great breakfast and service. Rather calm during the week, fills up with local families from Bangkok on weekend. 7/11 and Makro supermarket nearby for basic needs. To go to the beach you cannot use the soi next to the hotel, as a house with 3 dogs seems to block access. Walk to the next soi (northwards or southwards). Both have stone stairs. The pool is clean.
Stayed 6 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Only complaint was beds too hard..but overall very good.
Stayed 2 nights in Jul 2017

8/10 Good

Polamin

Liked: Staff & service, room comfort
Nice and cozy
Nice Room, good service but internet so slow and hard to connect.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice hotel !
The actual hotel looks older than the picture. Hotel is located near the club, quite lound at night. Hotel staffs are great. Rooms are clean and comfortable. Breakfast is great !

8/10 Good

Upendra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Very nice pool attached to the balcony of room

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

S M

Liked: Cleanliness
Hua Hin is not place who does not have own car. It is not good place for family visit. Local transportation system is terrible. No taxi is available for sightseeing. No restaurant near by. Need to eat very high price in Hotel. No available taxi for return to Bangkok. It took around 3000 baht to get back where I had paid 1700 baht for going Hua Hin. I am recommending any family to go Hua Hin unless you have self driven car. Any tourist attractions far away from each other. Sorry to say, it was total waste of time and money.

8/10 Good

supatat, bkk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
you could feel the sincerity from the staff here :)

8/10 Good

Siritorn

Liked: Staff & service, room comfort

4/10 Poor

P.J. BKK, Bangkok

Disliked: Cleanliness, staff & service, property conditions & facilities
Unfriendly staff
Poor service, unfriendly receptionist, dirty pool, smelly from the bathroom, no parking space if you back to the hotel lately, few choices of breakfast.

8/10 Good

Verified traveller

6/10 Okay

Joseph, Singapore

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Family Trip in Hua Him
It was my first trip to Hua Hin and we stayed at The Serenity Hua Hin. Overall it was a good experience. Only comments were that the housekeeping should be improved. Rooms were still dusty when we checked in and it seems like nobody swept the floor. Overall food at the restaurant was delicious but the serving time was very long.

10/10 Excellent

Jaieur, Bangkok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy to be there
I love everything about this hotel. Staff are nice, the room are reasonable, breakfast is great. Location is fine, quiet but not in town which I prefer. It is better if you have a car.

8/10 Good

Luisa, Bangkok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3.8
Pretty good and neat. Fast internet and good food. Pool was dirty but clean-able, and over stay was above average. Will book again when we come back! God bless and enjoy @ Serenity!

10/10 Excellent

Ariel, Penang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pool access room is fantastic
The hotel is good in everything but the location is quite far from town and from the famous tourist spots.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel on the edge of Hua Hin
We needed a hotel close to the hospital for visiting a relative and this was a perfect place to relax in between visits and with a lovely large swimming pool. As just off the main road it means that the centre of town is easily accessible via public transport or the free hotel shuttle bus, shops also nearby to grab water, snacks etc if needed.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Holiday
The hotel was good but breakfast the variety of food was not enough. There needs to be more food.

8/10 Good

Sorus

Liked: Staff & service, property conditions & facilities, room comfort

6/10 Okay

ming kwee, singapore

Disliked: Staff & service
Can be better
Limited public area. Buffet breakfast spreads displayed open area under canopy. Insects & mosquitos around. Need attn to improve the hygiene.

8/10 Good

Nova, Bangkok, Thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort bed
Hotel is good but far from main attractions though they provide the shuttle bus service.

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay here
Nice new " motel " style property - terrible location . Nice large pool , quality of breakfast varies depending on occupancy , good buffet when busy -2 choices from kitchen when not .. No lunch or dinner apparently , despite sign in restaurants . No alternates close-by , must go into town - 200 baht taxi ride , if you can find one . Overall , pretty much a disaster . It would be ideal for someone who wished to stay invisible 24/7 & vanish off the face of the Earth !

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

MR T, Aberaeron

Disliked: Cleanliness, property conditions & facilities, room comfort
the room
terrible, the room was disgusting, the wall where the TV was fixed had not been decorated in any way shape or form, the curtains and lampshades were covered in black mould, I have photos of this, the room also reeked of damp this led to housekeeping splashing air freshener on the walls, room number was 214, pool was full of dead leaves, when I asked to see the manager several times I was told he was missing and had been missing for a while, stayed for 6 nights only out of 23, more than enough, says it all.

6/10 Okay

Verified traveller

6/10 Okay

Some guy, Oslo

Liked: Property conditions & facilities
Disliked: Staff & service
Impatient staff
Did not get a relaxing feeling at this hotel. Location awful, 10 km from anything, and only 3 shuttles pr day to HuaHin. Staff very pushy and impatient. Not a good stay

10/10 Excellent

Verified traveller

Liked: Staff & service

6/10 Okay

hazel

Liked: Staff & service, room comfort
It was ok..
There wasn't anything to wow about. The pool was chilling cold so even though we had rooms with pool access, we couldn't swim at all. Room was big but toilet was tiny and towels were old with tears along the edges.

8/10 Good

victoria, UK

Liked: Cleanliness, staff & service
Nice hotel...
Nice hotel, clean room, small bathroom though. Felt as though in a cupboard. Situated quite far from town and markets. But the hotel offer free shuttle service. Takes about 30 minutes to get it! Lovely big pool! Pleasent stay

8/10 Good

Karn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities