Ecotours

Reviews of Woolshed Eco Lodge

2 out of 5
Woolshed Eco Lodge
181 Torquay Rd, Scarness, QLD

Reviews

8.0

Very good

Rating 10 - Excellent. 10 out of 32 reviews" "
Rating 8 - Good. 14 out of 32 reviews" "
Rating 6 - Okay. 6 out of 32 reviews" "
Rating 4 - Poor. 1 out of 32 reviews" "
Rating 2 - Terrible. 1 out of 32 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 1 night in Mar 2024
Response from meg on 17 Mar 2024
Thank you for taking the time to leave your feedback Paul. We're glad to hear you found the Woolshed quiet which is important when you want to have a restful sleep.

4/10 Poor

Darren

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from meg on 30 Jan 2024
We're sorry to hear Darren didn't enjoy his stay. Darren did not leave any feedback as to why he was unhappy therefore we are left wondering what we did wrong and how we could improve. Please contact us directly with your feedback Darren as we are always looking to improve and provide an enjoyable experience. Ph 0741240677

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice android people were friendly
Stayed 1 night in Oct 2023

6/10 Okay

Clair

Stayed 1 night in Sep 2023
Response from Meg on 5 Oct 2023
Thanks for the rating but not sure what we can improve without a comment.

10/10 Excellent

Carina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lodge was lovely. We had a double room ensuite The only negative was the noise. The lodge was a light build and not very sound proof. Could hear the sounds of flushing toilets and moving objects
Stayed 2 nights in Sep 2023
Response from Meg on 20 Sep 2023
Thank you for your feedback Carina and we're happy to hear you enjoyed your stay at the Woolshed.We are aware some of the wall could have better insulation however we are a budget offering and our prices reflect that. There are plan's under way for some major renovations which will address this inconvenience.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Lovely atmosphere, but noisy room above
Lovely atmosphere. Room 12 - there is a room above, noise travels straight through, they were very noisy from 6am. Ceiling fan needs repair, only the highest speed works.
Stayed 1 night in Sep 2023
Response from Shannon on 12 Sep 2023
Thanks for taking the time to leave your feedback! Glad you enjoyed the atmosphere here. Sorry about the noisy neighbours!

8/10 Good

Kerrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint eco friendly lodge
The room was small but very comfortable & quaint, with a nice en suite, comfy mattress & heater Unfortunately the noise from other guests was the cause of a very restless night. Room 12 was where we stayed. Would stay again but potentially in a different room. Checkin was friendly & helpful.
Stayed 1 night in Aug 2023
Response from meg on 5 Sep 2023
Thank for taking the time to leave your feedback and share some photo's Kerrie.Noise travels easily in this building and we've put a reminder in the effected rooms to remind guests to be mindful of noise levels. We're sorry to hear other guests did not respect our request and continued to be noisy. We can accommodate room requests if you should choose to stay at the Woolshed again.

8/10 Good

Jason

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
It was quick, convienent and cost effective
Stayed 1 night in Jul 2023
Response from meg on 1 Aug 2023
Thank you for your feedback and we're happy to here we met your requirements for a 1 night night stay.

10/10 Excellent

Sharyn

Stayed 1 night in Jul 2023
Response from meg on 16 Jul 2023
Thank you for your feedback Sharyn.

8/10 Good

graham

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023
Response from meg on 19 Jun 2023
Thank you Graham

8/10 Good

Nichole

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only negative was the communal bathroom right next to our room it was quite noisy when showers were in use. It was a great base camp while we explored the area.
Stayed 2 nights in Apr 2023
Response from meg on 16 Apr 2023
Thank you for your feedback Nichole, This was on the maintenance schedule and we were told it was fixed. We'll ask maintenance to take another look this week.The Woolshed location is centrally located in the middle of Hervey Bay and 5 minutes walk to the beach, cafes and restaurants.

8/10 Good

Val

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
All okay.
Stayed 2 nights in Apr 2023
Response from meg on 12 Apr 2023
Thank you for taking the time to leave your feedback

10/10 Excellent

Darren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Z
Stayed 1 night in Mar 2023
Response from meg on 6 Apr 2023
Thank you Darren

8/10 Good

Gordon

Stayed 1 night in Aug 2022
Response from meg on 30 Aug 2022
Thanks Gordon.

6/10 Okay

Glynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was not enough off street parking. Manager was friendly & helpful
Stayed 1 night in Dec 2021
Response from Meg on 20 Dec 2021
Thank you for taking the time to leave your feedback. The gardens and trees have priority therefore our off street parking is limited, however street parking is free and we have ample.

6/10 Okay

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2021
Response from Meg on 10 Nov 2021
Thank you for taking the time to leave a rating, however without a review is it difficult for us to improve our experience.

6/10 Okay

Karen

Travelled with partner
Liked: Cleanliness, staff & service
It was ok
Stayed 2 nights in Oct 2021
Response from meg on 12 Oct 2021
Its difficult to improve our offering with comments like this.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location. 10 min walk to shops and beach and kitchen facilities
Stayed 1 night in Aug 2021
Response from Meg on 25 Aug 2021
Thank you for taking the time to leave your feedback. Scarness beach and shops is a five minute walk however Torquay beach and shops is a little further and would take 10 minutes to walk. We offer a shared kitchen facility and provide guests with a cutlery set if required.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay! Gorgeous property and a lovely clean room (we had the family room) with a certain ambience about it. Lots of space and I loved that we could cook in the room and it also included crockery and cutlery. We wish we could have stayed longer
Stayed 1 night in Jun 2021
Response from Meg on 4 Jul 2021
Thank you for taking the time to leave your feedback. The Woolshed is a slice of the outback in the middle of Hervey Bay. The best of both worlds!! We hope to see you again soon.

2/10 Terrible

Shirley

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Woolshed Eco Lodge...beware!
We chose this place because Hotels.com had a 9.0 Superb rating; however, it was far from that raring. Our room was one step up from camping! Just beds in rooms, nothing else to speak of. One of the rooms had no windows. The bathroom was on an open veranda, the sheets had not been ironed, so we wondered if they had been changed from the previous guests! There is ni air-con or hearing. I had one thin bed cover and froze all night. When we were leaving, the gate was shut and my friend got out of the car to open it. The concrete driveway was so broken up that the gate was hard to open. She fell because of the uneven ground, taking skin off her elbow, knee and foot. I went to the office (9.30am) and it was shut. Another guest came to our aid and contacted the Manager. She came with some disinfectant and bandaids but did not seem too concerned, did not take details onto a report, or offer a cup of tea to my friend who was in shock. I felt they failed in their duty of care. The motto is.....do not stay at Woolshed Eco Lodge!
Stayed 1 night in May 2021
Response from Meg on 29 May 2021
Thank you for your feedback and we are sincerely sorry we did not meet your expectations. We were a little surprised when the senior ladies checked and said they booked here because there usual resort accommodation was booked out. The Woolshed is a clean themed budget accommodation. Most of our guests choose to stay here because they are seeking affordable accommodation without the bells and whistles. Luxury camping describes the Woolshed well! The ladies were given the after hours number and we wish they had called us for more blankets as we would have happily obliged, however ironing the sheets is not a service we provide. The room had 2 windows, beds made with clean linen and duvet, table and chairs, private bathroom, sink, bar fridge and tea/coffee facilities for $85. Re the accident while opening the gate, the receptionist approached the accident in a calm manner and accessed if an ambulance was needed, after accessing injuries it was agreed cleaning and covering open wounds was all that was needed. The ladies were obviously upset with what had happened and said they were going to have a cup of tea after the wounds were dressed so no further help was offered. Duty of care will be discussed at our next team meeting however from the receptionist report we feel she handled the incident well.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a very good stay, and will be returning. Great location.
Stayed 7 nights in Apr 2021
Response from Meg on 8 May 2021
Thank you and we look forward to hosting you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, lovely room with private bathroom. Great facilities. Highly recommend. Only downside, private room on road so alot of road noise and noise from cars stopping outside to open gate constantly.
Stayed 1 night in Apr 2021
Response from Meg on 15 Apr 2021
Thank you for taking the time to leave your feedback. Cleanliness is extremely important at the Woolshed! Sorry about the car noises of people coming and going. The Easter weekend is one of our busiest weekends of the year. We hope you can return for another stay sometime when its quieter. All the best Team Woolshed

10/10 Excellent

STEPHEN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
HARVEY BAY BIRTHDAY
Stayed 3 nights in Jan 2021
Response from Meg on 27 Jan 2021
Thank you for taking the time to leave your feedback and we hope to see you again soon.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As an Ecolodge I feel they've done well to create comfortable accommodation in a more sustainable way. There are no toiletries in the room and the rooms are small but not cramped. All kitchen appliances other than a small bar fridge are in the camp kitchen. I'm was thankful for the aircon though.
Stayed 1 night in Jan 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Staff are great at accomodating specific requests and moving things round accordingly. Very good quality for the price!
Stayed 1 night in Nov 2020
Response from Meg on 2 Dec 2020
Thank you for taking the time to leave your feedback. We are lucky to have many different room types and prices to cater for everyone's budget and requirements. We hope to host you again soon!!

8/10 Good

Juliette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Greatplace to stay.
Great stay. Lovely and clean. Beautiful gardens, great camp kitchen. Good room that was spotless. Really friendly and helpful staff. Highly recommend.
Stayed 1 night in Oct 2020
Response from Meg on 5 Nov 2020
Thank you for your kind comments and we hope to see you at Woolshed Eco Lodge again soon. Kind regards Megan

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing family gateway
Absolutely Amazing designed Family Friendly place to stay, Outdoor games, relaxing Peaceful garden area, Friendly staff, Great location. The Room Is perfect for traveling with kids.
Stayed 2 nights in Oct 2020
Response from Meg on 17 Oct 2020
Thank you for your kind feedback and its great to know our space provided you with a relaxing, peaceful time with your family.

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Meg on 17 Oct 2020
Thank you for your rating. I wonder what we could have done to improve your stay?

10/10 Excellent

SB, Brisbane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place, staff was very nice and helpful. Room was clean.
Stayed 2 nights in Sep 2020
Response from Meg on 17 Oct 2020
Thank you for taking the time to leave your kind review.

6/10 Okay

Gilles

Liked: Cleanliness, staff & service
.
.
Stayed 1 night in Aug 2023
Response from meg on 5 Sep 2023
Thank you for taking the time to provide a rating, however this does not help us resolve or improve our service without any comments

6/10 Okay

Gilles

Liked: Staff & service
Disliked: Room comfort
Trop cher pour les prestations offertes
+ Bon emplacement : esplanade, plage et quelques restaurants et bars à proximité. Assistance et bienveillance du personnel Les bungalow dans la végétation - aucune intimité : chambres accolées et murs en carton, aucune insonorisation Sanitaires très basiques et seulement 2 lavabos, 2 Wc et 2 douches pour tout le complex : c’est insuffisant, on doit souvent revenir ou attendre pour utiliser les sanitaires car c’est souvent occupé Mauvaise literie Chambres très sombres à cause de la végétation et qui auraient besoin d’un bon rafraîchissement.
Stayed 2 nights in Aug 2023
Response from meg on 5 Sep 2023
Thank you for your feedback. The location of the Woolshed is convenient for a walk to the beach and local restaurants and bars. Not all rooms are sharing the main bathrooms and we do have another shower and toilet in the kitchen block. The facilities can be busy during peak hours, eg before and after tours, otherwise the facilities are fit for purpose. For an extra 25 per night you could have had your own private bathroom and avoided any wait.We are set on 1 acre of lush tropical gardens and this is definitely one of the highlights of staying at the Woolshed, the majority of guests love the relaxing atmosphere of our gardens but maybe our property was just not the right fit for you.Safe travels.