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Reviews of Pool Suite Chiang Mai

4.5 out of 5
Pool Suite Chiang Mai
50 Moo 5 T.Mae Hia, Hang Dong, Chiang Mai

Reviews

9.0

Wonderful

Rating 10 - Excellent. 7 out of 12 reviews" "
Rating 8 - Good. 3 out of 12 reviews" "
Rating 6 - Okay. 2 out of 12 reviews" "
Rating 4 - Poor. 0 out of 12 reviews" "
Rating 2 - Terrible. 0 out of 12 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful and comfortable suite with personal pool. This has a small kitchen but has no plates, bowls, eating or cooking utensils? Should at least have bottle opener/cork screw for romatic drinks. This is good for secluded retreat. Not good area if you want to walk and shop and eat and drink. Nowhere to walk to. Last morning water too low to take shower??? I think isolated event. Not normal. Very nice place to stay for seclusion and romance.
Stayed 3 nights in Feb 2024

10/10 Excellent

Kyung won

Stayed 3 nights in Dec 2023

8/10 Good

Shelley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The jaccuzi room has absolutely no outdoor area or access to a swimming pool. The bed we had was uncomfotable. We upgraded to a pool suite it was fantastic, bed was better and very spacious.
Stayed 4 nights in Dec 2023

6/10 Okay

Jackie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely hotel in a very quiet location. Room was a good size, beds are comfy, the shower is good & it’s very clean. But it’s too far from the city, we found it hard to get transport to & from the hotel. The different taxi we used would drop us at the wrong place or the driver would get lost going to the hotel. Each trip would cost between 200-400 baht one way which is still cheap when converted but adds up nonetheless. We were unable to utilise the hotel pick up options for the tours & activities as we were outside their pickup zones. I would recommend staying here if you have your own transport available. We got a balcony room with a rural view, stayed 3 nights. They do charge 500 baht security fee which we weren’t told about when I called to make sure we could check in late. We were able to check in at 12am but the security guard was trying to make us give him cash before showing us to our room. He didn’t speak English and we didn’t speak Thai so he took us to the room & we sorted it out at reception in the morning. They did physically check the room before we checked out & we got the deposit refunded. In the room itself there no plates, cutlery, pots, pans, or utensils. There is an electric jug, microwave, 2 element stove, small cups & glasses. They do have a mini bar but be aware that you do have to pay for the water as well. The staff we interacted with were friendly but it was hard to communicate effectively - not ideal as tourists.
Stayed 4 nights in Dec 2023

10/10 Excellent

Francois

Travelled with partner
Liked: Cleanliness, amenities
Nice jacuzzi suite.
Stayed 2 nights in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from Opor on 8 Feb 2020
Dear Value guest, I would personally like to thank you for taking the time to review us regarding to your recent stay at our Pool Suite Chiang Mai. Your valued feedback will help us improve our performance and attain our objective which is to thoroughly delight all our guests. It is always a pleasure to receive positive feedback. May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more pleasurable experience. Yours sincerely, Hotel Management

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Great place to relax :)
Stayed 2 nights in Sep 2019
Response from Opor on 23 Sep 2019
Dear Value guest, I would personally like to thank you for taking the time to review us regarding to your recent stay at our Pool Suite Chiang Mai. Your valued feedback will help us improve our performance and attain our objective which is to thoroughly delight all our guests. It is always a pleasure to receive positive feedback. May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more pleasurable experience. Yours sincerely, Hotel Management

10/10 Excellent

Enrica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peace & Quiet
The hotel is still quite new so everything is still very clean and tidy. Perhaps it was low season, or the location was a bit far from city, there was only a few occupants, so I really enjoyed the peace and quiet which I really needed. The Suite made us felt like we were home. Altho it would be nice if the kitchen was equipped with some kitchenware (eg. Pots & pans) The jet spa was nice, even tho I couldn’t get the jacuzzi to work, somehow it turned on automatically while I was in the tub and couldn’t turn off. The bed, The chair on the balcony and everything else were so comfy! The pool was a bit small but just enuf for 2 of us. Even tho there was no view but we didn’t mind. But the in-room breakfast is very nice too, I like how it can be served between 6:30-1600, the only down thing is the hot drinks & entree is not hot enuf. I also wish they would provide breakfast buffet. I had a very relaxed week and I will definitely come back.
Stayed 5 nights in May 2019
Response from Pakkapol Muangsirithum on 6 Jun 2019
Dear Value guest, We very much appreciate your comments regarding your stay at Pool Suite Chiang Mai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pakkapol Muangsirithum Front Office Manager Pool Suite Chiang Mai

10/10 Excellent

Verified traveller

Stayed 2 nights in May 2019
Response from Reservation Team on 3 Jul 2019
Warm greetings from Pool Suite Chiang Mai. My team and I wish to express our sincerest gratitude for your recently visit at Pool Suite Chiang Mai. It is always a pleasure to receive positive feedback and know that you were impressed with our room and service which we provide and you were well looked after by our team throughout the stay. May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more pleasurable experience. Kind regards, Hotel Management

8/10 Good

Idy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth another visit when all the amenities complet
The hotel is not fully operated yet. During my stay, amenities like gym room, swimming pool have not been completed. But the hotel did offer driving us to another gym room or pool under the same management that are just several minutes away by car.
Stayed 1 night in Apr 2019
Response from Pakkapol Muangsirithum on 2 May 2019
Dear Value guest, We very much appreciate your comments regarding your stay at Pool Suite Chiang Mai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pakkapol Muangsirithum Front Office Manager Pool Suite Chiang Mai

6/10 Okay

Verified traveller

Stayed 4 nights in Sep 2019
Response from RSVN Team on 17 Oct 2019
Dear Value guest, We very much appreciate your comments regarding your stay at Pool Suite Chiang Mai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management Team Pool Suite Chiang Mai

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
沒有餐廳，早餐不是自助式，沒有Spa, 可以說除了房間什麼設施也沒有！ 前一天到櫃檯預訂明天附近Spa, 說會給我Spa Menu 放在房間給我看，他們沒有做到！到了當日預訂Spa，櫃枱先說沒有位，要等一小時！我說你不早點跟我說待我自己安排！櫃枱オ立即安排一個非常普通按摩店不是做Spa地方給我！
Stayed 4 nights in Jun 2019
Response from Opor on 1 Nov 2019
Dear Value guest, I would personally like to thank you for taking the time to review us regarding to your recent stay at our Pool Suite Chiang Mai. Your valued feedback will help us improve our performance and attain our objective which is to thoroughly delight all our guests. It is always a pleasure to receive positive feedback. May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more pleasurable experience. Yours sincerely, Hotel Management