We stayed at the Hyatt for a concert and had an awful experience. We arrived at 2:30 to see the lobby filled with people everywhere because there was a dance competition going on. Since they had a mass exodus of people leaving, they told us a room wouldn’t be ready until the normal 4pm check in time which was fine! Unfortunately that didn’t happen, we left to go get lunch and come back around 4:30, people still everywhere but now it wasn’t the dance competition it was all of the people going to the concert. They still didn’t have a room ready and told us they couldn’t do anything even though they have a 4pm guaranteed check in time. So we waited and went back up to the counter at 5:30. The concert started at 7 and now the lobby was full of people getting ready. People scrambling to find outlets to charge their phones or curl their hair. They still couldn’t get us a room so we had no other choice than to get ready in the lobby. When we asked where our bags were, they told us they are in a conference room and a staff member could help us at the door of it. Well there was no staff member, the door was wide open, and all of these bags were left out for anyone to grab. Huge liability! This was so upsetting on top of having to get ready in the lobby. We made sure our bags were locked in the bell closet when we left at 6:45 to the concert. Still no room. We came back at 11pm, now the lines were long for check in since everyone needed a room! Poor management and planning of the hotel