6/10 Okay
Susan
Travelled with partner
23 Apr 2024
Liked: Property conditions & facilities
Not quite sure how to start !!!
Day1 toilet not functioning & air con v loud . 3 phone calls to reception & 3 hours later, engineer mended toilet & adjusted aircon ..
No turn down service .. we scheduled a turn down at reception but they made up the sofa bed instead & nothing else !!! .. more calls to receptionist to put it back .. & another wait when all wanted to do was get ready for bed !
We kept persevering for a turn down & eventually , on last eve, got one with chocs .. hurrah !!!
Day 2 .. no sun beds or umbrellas available on beach .. had to sit on towels .. pool chairs all reserved with towels
Day 3 .. checked bill on tv & had additional charges ( as well as 45 dollars a day resort fees ) of approx 50 dollars a day.. another call to reception was told were non refundable and ‘ this is Florida ‘
Day 4 .. Tap on bath faulty and when turned on hot water .. it came through the shower unit .. tap v loose and couldn’t adjust . Also shower head coming away from wall ..
Day 5 .. bill charges sorted but still bath tap still faulty
Spinicar bar/restaurant rarely available in evenings .. as used for corporate functions .. but when open all drinks in plastic cups .. even in evenings and v limited menu
The newly opened Italian on site is lovely is a bit expensive
Generally , the rooms are lovely and hotel v suitable for families. Stall are helpful on the whole but this is not 5 star !
Susan
Stayed 5 nights in Apr 2024
