Suite, 1 King Bed with Sofa bed | Living area | 49-inch LCD TV with premium TV channels, TV, Netflix
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Reviews of SpringHill Suites by Marriott East Lansing University Area

2.5 out of 5
SpringHill Suites by Marriott East Lansing University Area
1100 Trowbridge Rd, East Lansing, MI

Reviews

9.4

Exceptional

Rating 10 - Excellent. 678 out of 861 reviews" "
Rating 8 - Good. 122 out of 861 reviews" "
Rating 6 - Okay. 26 out of 861 reviews" "
Rating 4 - Poor. 15 out of 861 reviews" "
Rating 2 - Terrible. 20 out of 861 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Robin

Travelled with family
Liked: Cleanliness, staff & service, amenities
Romeo, who was the late night person/manager who checked us in was really great. Unfortunately, the first room we checked into had a broken heater and it was 83° in the room, but we were quickly brought to another room. The people above us were kind of loud, but other than that, it was pretty quiet. However, if you get a room on the wrong side, there are very loud trains that goes by multiple times in the early morning. If you make a reservation here, make sure you are not given a room on the train side. Also, this hotel gets very full because it’s the closest one to the MSU campus and it’s in walking distance for football games, so try to reserve in advance.
Stayed 2 nights in Apr 2024
Response from The Front Desk on 8 May 2024
Thank you for visiting our hotel and sharing your feedback!

8/10 Good

Marianne, bk

Liked: Cleanliness, staff & service, property conditions & facilities
Friiendy
Stayed 1 night in Apr 2024
Response from The Front Desk on 1 May 2024
Thank you for visiting our hotel and sharing your feedback!

10/10 Excellent

Nikolas

Travelled with family
Very clean wonderful staff beautiful amenities
Stayed 1 night in Apr 2024
Response from The Front Desk on 1 May 2024
Thank you for visiting out hotel and sharing your feedback!

10/10 Excellent

Jinting

Stayed 2 nights in Apr 2024
Response from The Front Desk on 16 May 2024
Thank you for visiting our hotel and sharing your feedback!

10/10 Excellent

Rina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was construction but not hotel’s fault. Staff was very friendly and it was very clean.
Stayed 1 night in Apr 2024
Response from The Front Desk on 22 Apr 2024
Thank you for visiting our hotel and sharing your feedback!

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t like - train and garbage truck early in the morning woke us up
Stayed 2 nights in Apr 2024
Response from The Front Desk on 17 Apr 2024
Thank you for visiting our hotel and sharing your feedback!

8/10 Good

Brandon, Hawthorn Woods

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and great location across from the amtrak.
Stayed 2 nights in Feb 2024
Response from The Front Desk on 12 Mar 2024
Thank you for visiting our hotel and sharing your feedback!

10/10 Excellent

Rocky

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great. The front desk was very friendly and helpful.
Stayed 1 night in Feb 2024
Response from The Front Desk on 26 Feb 2024
Thank you for visiting our hotel and sharing your feedback!

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was staff were very friendly
Stayed 1 night in Feb 2024
Response from The Front Desk on 20 Feb 2024
Thank you for visiting our hotel and sharing your feedback!

10/10 Excellent

Mandalyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from The Front Desk on 18 Feb 2024
Thank you for visiting our hotel and sharing your feedback!

10/10 Excellent

Abigail

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place to stay for a college visit to MSU. Super close to highway and to the university.
Stayed 1 night in Feb 2024
Response from The Front Desk on 14 Feb 2024
Thank you for visiting our hotel and sharing your feedback!

10/10 Excellent

Ashlynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from The Front Desk on 14 Feb 2024
Thank you for visiting our hotel and sharing your feedback!

10/10 Excellent

Ericka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Feb 2024
Response from The Front Desk on 5 Feb 2024
Thank you for visiting our hotel and sharing your feedback!

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel by Michigan State
Good hotel very close to Michigan State. Excellent if you are attending a sports event - it is a short walk from all athletic facilities and you don't have to worry about parking for the game,
Stayed 2 nights in Feb 2024
Response from The Front Desk on 5 Feb 2024
Thank you for visiting our hotel and sharing your feedback!

8/10 Good

Rosaicela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from The Front Desk on 5 Feb 2024
Thank you for visiting our hotel and sharing your feedback!

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, comfortable, great amenities
Response from The Front Desk on 4 Feb 2024
Thank you for visiting our hotel and sharing your feedback!

6/10 Okay

Laurie

Liked: Cleanliness
Have not yet been sent my email receipt for my stay. Also, did not like how the heat worked in the room.
Stayed 1 night in Jan 2024
Response from The Front Desk on 3 Feb 2024
We're sorry to hear you weren't pleased with your stay. We hope we'll see you again and improve on your future stays with us!

10/10 Excellent

JOHN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My very favorite place to stay while visiting Lansing! Everything is wonderful!
Stayed 1 night in Jan 2024
Response from The Front Desk on 2 Feb 2024
Thank you for visiting our hotel and sharing your feedback!

10/10 Excellent

Jonathan

Travelled with family
I haven’t been in a hotel room of this quality in years! Clean, neat, and very modern, exceptionally done!
Stayed 1 night in Feb 2024
Response from The Front Desk on 2 Feb 2024
Thank you for visiting our hotel and sharing your feedback!

6/10 Okay

Elizabeth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
About the heating system
I liked the room very much. One area that I think the hotel needs to improvement, though, is the heating system. Maybe I should have asked for help but here was the problem: I stayed in January, and I'd set a room temperature of let's say 70. Warm air would blow out but after a point cold air would blow out. I don't know whether the room passed the temperature I set it at and then attempted to bring it back down, but this was not fun. The air blows right across the bed and so I ended up piling three of your pillows on top of each other, next to me, to fend off the cold breeze which happened intermittently all night. I was there for three nights. Even during the day, though, I had to close the sliding windows by the desk to not be cold. Has anyone else been bothered by this? I should have asked, but maybe instructions by the heat/air conditioning monitor by the door could have helped?
Stayed 3 nights in Jan 2024
Response from The Front Desk on 27 Jan 2024
Thank you for visiting our hotel and sharing your feedback!

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The Front Desk on 27 Jan 2024
Thank you for visiting our hotel and sharing your feedback!

2/10 Terrible

Jenny

Stayed 1 night in Jan 2024
Response from The Front Desk on 27 Jan 2024
We're sorry to hear you weren't pleased with your stay. We hope we'll see you again and improve on your future stays with us!

10/10 Excellent

Brett

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my room - very well laid out and spacious, loved the sitting area and desk. Breakfast was full of delicious choices. I was disappointed that there was no hot tub but that was my fault for not checking on that.
Stayed 1 night in Jan 2024
Response from The Front Desk on 18 Jan 2024
Thank you for visiting our hotel and sharing your feedback!

10/10 Excellent

Todd

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place seemed like it was brand new and was very clean. We stayed for a week and had a great stay!
Stayed 5 nights in Jan 2024
Response from The Front Desk on 15 Jan 2024
Thank you for visiting our hotel and sharing your feedback!

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The Front Desk on 12 Jan 2024
Thank you for visiting our hotel and sharing your feedback!

10/10 Excellent

Brian, Highland Park

Liked: Cleanliness, staff & service, property conditions & facilities
Large room, well appointed. The lighting was designed well (normally I find hotel rooms dark in spots) Nice desk area
Stayed 1 night in Jan 2024
Response from The Front Desk on 12 Jan 2024
Thank you for visiting our hotel and sharing your feedback!

10/10 Excellent

Erika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, Great Space for Families with Kids
Our family loved our stay at SpringHill Suites. The room was clean and had everything we needed. Breakfast was GREAT. The staff were very kind and helpful. The pool is tiny and was freezing... but the kids were still happy with it. The only thing we didn't really love about the room was that the opaque bathroom door lets a lot of light through, so that made things a little more difficult traveling with small children, because they would wake up from the light if grownups tried to shower or use the bathroom while they were sleeping. All-in-all through, I *highly* recommend this hotel, and I expect that we will stay there again the next time we need accommodation in the Lansing area!
Stayed 5 nights in Dec 2023
Response from The Front Desk on 12 Jan 2024
Thank you for visiting our hotel and sharing your feedback!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great weekend stay for an event on MSU campus. Within walking distance to campus. Staff was friendly and helpful. The lady that works the breakfast area in the morning was super pleasant to everyone and went out of her way several times to make sure everyone had what they needed. She is a gem!
Stayed 2 nights in Dec 2023
Response from The Front Desk on 1 Jan 2024
Thank you for visiting our hotel and sharing your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the suite.
Stayed 1 night in Dec 2023
Response from The Front Desk on 1 Jan 2024
Thank you for visiting our hotel and sharing your feedback!

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from The Front Desk on 27 Dec 2023
Thank you for visiting our hotel and sharing your feedback!

4/10 Poor

Ellen

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
At check in time there were two people checking folks in. One person was being trained so it was really the eqivalent of 1 person. There were 4 of us in line and sooooo much time was spent with the first person (an adult) wanting to check into her mother's room. In a nutshell, tell her you cannot check into someone else's room, mother or not without them being there or saying okay. It took forever. Even when the woman finally tending to me she was still talking to the other woman. RUDE!
Stayed 1 night in Dec 2023
Response from The Front Desk on 23 Dec 2023
We're sorry to hear you weren't pleased with your stay. We hope we'll see you again and improve on your future stays with us!

10/10 Excellent

Ronald, Suttons Bay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second stay at this facility. Everything about our experience was exceptional. From the friendly and helpful front desk crew, to the clean and comfortable amenities of the room, to the wonderful breakfast bar, everything was wonderful. The room shower was especially pleasurable, great water pressure and shower head, better than what we have at home. I would not hesitate to stay here again. It was also very, very close to our activities on the MSU campus.
Stayed 2 nights in Dec 2023
Response from The Front Desk on 21 Dec 2023
Thank you for visiting our hotel and sharing your feedback!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from The Front Desk on 13 Dec 2023
Thank you for visiting our hotel and sharing your feedback!

10/10 Excellent

Leslie, Winfield

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from The Front Desk on 13 Dec 2023
Thank you for visiting our hotel and sharing your feedback!

10/10 Excellent

Wallace, Torrance

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 4 nights in Nov 2023
Response from The Front Desk on 30 Nov 2023
Thank you for visiting our hotel and sharing your feedback!

10/10 Excellent

Larry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is modern and new with a great staff that is very welcoming. The hotel is right of campus and an easy walk to the beautiful Michigan State campus. The hotel is very clean, provides a nice breakfast and has plenty of parking.
Stayed 8 nights in Nov 2023
Response from The Front Desk on 28 Nov 2023
Thank you for visiting our hotel and sharing your feedback!

10/10 Excellent

Jacquelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed all aspects of this Hotel
Stayed 2 nights in Nov 2023
Response from The Front Desk on 28 Nov 2023
Thank you for visiting our hotel and sharing your feedback!

10/10 Excellent

Sonya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from The Front Desk on 20 Nov 2023
Thank you for visiting our hotel and sharing your feedback!

10/10 Excellent

Stephanie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was AMAZING! Everything I could have ever wanted. Staff was great - friendly and helpful
Stayed 2 nights in Nov 2023
Response from The Front Desk on 16 Nov 2023
Thank you for visiting our hotel and sharing your feedback!

10/10 Excellent

Peggy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast had quite the options!
Stayed 1 night in Nov 2023
Response from The Front Desk on 8 Nov 2023
Thank you for visiting our hotel and sharing your feedback!

10/10 Excellent

Anthony

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Funky room design
Room tv is in a horrible position where it’s cut off from a full view for the far bed. Should replace mount with an appropriate one that allows for a full view. Other than that a great experience.
Stayed 3 nights in Nov 2023
Response from The Front Desk on 6 Nov 2023
Thank you for visiting our hotel and sharing your feedback!

2/10 Terrible

Ed

Disliked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from The Front Desk on 4 Nov 2023
We're sorry to hear you weren't pleased with your stay. We hope we'll see you again and improve on your future stays with us!

10/10 Excellent

Silvia

Stayed 1 night in Sep 2023
Response from The Front Desk on 3 Nov 2023
We appreciate your wonderful review Silvia and look forward to seeing you on your next visit here at Springhill Suites East Lansing University Area!

10/10 Excellent

Bruce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful
Stayed 2 nights in Oct 2023
Response from The Front Desk on 1 Nov 2023
Thank you for visiting our hotel and sharing your feedback!

10/10 Excellent

Vishal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from The Front Desk on 31 Oct 2023
Thank you for visiting our hotel and sharing your feedback!

8/10 Good

Ellen

Stayed 2 nights in Sep 2023
Response from The Front Desk on 28 Oct 2023
Thank you for visiting our hotel and sharing your feedback!

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient to Michigan State campus
Just here a couple of days while working on a project on MSU campus. Friendly staff, and a nice large room. Nice, smooth, comfortable stay.
Stayed 2 nights in Oct 2023
Response from The Front Desk on 27 Oct 2023
Thank you for visiting our hotel and sharing your feedback!

6/10 Okay

Mindy

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I didn’t have a good experience checking in. When I went to check in the front office lady wouldn’t accept my visa because it was a green dot card and it had more than enough money on it to cover the room and she had an attitude about it and told me I needed another major credit card in order to check in which I didn’t have but luckily my nephew was with me and I used his card and venmod the money to him. I use that Visa card at every hotel I go to and it has never been a problem till now.
Stayed 2 nights in Oct 2023
Response from The Front Desk on 25 Oct 2023
We're sorry to hear you weren't pleased with your stay. I hope we'll see you again and improve on your future stays with us!

10/10 Excellent

JOHN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility is so clean & the staff is so friendly!!
Stayed 2 nights in Oct 2023
Response from The Front Desk on 21 Oct 2023
Thank you for visiting our hotel and sharing your feedback!

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check process was very efficient and the young lady was very helpful
Stayed 1 night in Oct 2023
Response from The Front Desk on 20 Oct 2023
Thank you for visiting our hotel and sharing your feedback!