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Reviews of Tru by Hilton Chicopee Springfield

2.5 out of 5
Tru by Hilton Chicopee Springfield
440 Memorial Dr, Chicopee, MA

Reviews

8.8

Excellent

Rating 10 - Excellent. 611 out of 1000 reviews" "
Rating 8 - Good. 243 out of 1000 reviews" "
Rating 6 - Okay. 82 out of 1000 reviews" "
Rating 4 - Poor. 35 out of 1000 reviews" "
Rating 2 - Terrible. 29 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The soap dispensers in the bathrooms needs to be rethought. Not a good design. Try again
Stayed 1 night in May 2024

6/10 Okay

stan

Stayed 2 nights in May 2024

10/10 Excellent

Fitzroy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice clean friendly staff
Stayed 1 night in May 2024

10/10 Excellent

Jill, Gray

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and convenient stop for us whenever we make the trip to New York. Staff is always nice.
Stayed 1 night in May 2024

8/10 Good

Jinhee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great experience at the tru hotel by Hilton in Chicopee. There were so many stores around the hotel and are in a walking distance. The building itself was great and very modern looking.
Stayed 1 night in May 2024

10/10 Excellent

Beth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for a quick overnight. Staff was friendly and helpful. Room was clean. The kids loved the pool. I would stay here again.
Stayed 1 night in Apr 2024

10/10 Excellent

Patrick, Rochester

Liked: Cleanliness, property conditions & facilities
My favorite place to stay
Stayed 3 nights in Apr 2024

10/10 Excellent

orlanda

Great hotel
Stayed 1 night in Apr 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024

10/10 Excellent

Alexander

Stayed 1 night in Mar 2024

10/10 Excellent

Tausha

Liked: Cleanliness, staff & service, property conditions & facilities
Only issue I had was a salty maid who I put in her place!
Stayed 2 nights in Apr 2024

8/10 Good

julio

Travelled with family
Liked: Cleanliness, staff & service
Everything is fine, but the pool need clean every day. They never treated the pool water and it was very dirty. My last day was very sad because we couldn't use the pool due to lack of maintenance
Stayed 2 nights in Mar 2024

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tru by Hilton is always on the top of my search list, wherever I travel. I’ve always experienced great value, professional staff, & cleanliness. Traveling to a new place can be nerve wracking so I specifically look for Tru, especially during solo travel trips. Also family friendly & great decor!
Stayed 1 night in Feb 2024

10/10 Excellent

Moumita

Stayed 1 night in Mar 2024

8/10 Good

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Lori, Shaftsbury

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and location. Lots of amenities.
Stayed 4 nights in Mar 2024

10/10 Excellent

D

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
MUST STAY
Stayed 1 night in Mar 2024

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Autumn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect!
Stayed 1 night in Mar 2024

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast
Stayed 2 nights in Mar 2024

10/10 Excellent

Jonathan, Brooklyn

Business traveller, Travelled with partner
Liked: Staff & service, property conditions & facilities
Will recommend this place to anyone definitely will stay again
Stayed 1 night in Feb 2024

8/10 Good

Barbara, BETHEL

Stayed 1 night in Feb 2024

8/10 Good

Aarti

Stayed 1 night in Feb 2024

8/10 Good

Samm

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here as a 1/2 way point for our travels to NY. It's easy, the staff is always kind, and we were able to walk to dinner. There are a few options within walking distance and more options if you drive.
Stayed 1 night in Feb 2024

4/10 Poor

savannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

george

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast, front desk friendliness
Stayed 2 nights in Feb 2024

10/10 Excellent

Sulekha

Business traveller
Open lobby with plenty of seating so we could all eat dinner in the lobby
Stayed 1 night in Feb 2024

10/10 Excellent

Tynisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely peaceful night
I just needed to get away the rooms was nice and big the shower was lovely and the water stayed hot all of 45 minutes. I was able to relax, watch some tv in peace and think
Stayed 1 night in Feb 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok place
Hotel is convenient, all it of food and shopping near by.
Stayed 4 nights in Feb 2024

10/10 Excellent

Jeylian

Liked: Cleanliness, staff & service, property conditions & facilities
It’s excellent
Stayed 1 night in Feb 2024

10/10 Excellent

Eva

Stayed 2 nights in Feb 2024

8/10 Good

Tausha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice set up and very clean
Stayed 2 nights in Feb 2024

8/10 Good

Angelica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and modern
Stayed 1 night in Feb 2024

8/10 Good

aimee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fine for one night. No drawers no closet bed was fine. Noise machine and earplugs was needed. Staff lovely.
Stayed 1 night in Feb 2024

8/10 Good

Hillary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 1 night in Feb 2024

2/10 Terrible

Dawn

Liked: Cleanliness
Stayed 1 night in Feb 2024

2/10 Terrible

Marylouise

Stayed 1 night in Feb 2024

8/10 Good

Keith

Stayed 1 night in Jan 2024

10/10 Excellent

Debra, Saranac Lake

Liked: Cleanliness, staff & service, property conditions & facilities
Location was perfect for our stay.
Stayed 2 nights in Jan 2024

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!!!
Stayed 1 night in Jan 2024

10/10 Excellent

Deshonta

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breathtaking
I was extremely impressed how beautiful the decor was inside of this hotel. It smelled amazing throughout the entire place. The staff was absolutely fantastic and I will definitely be coming back again.
Stayed 1 night in Jan 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
I do not write reviews
Stayed 1 night in Jan 2024

10/10 Excellent

Betty

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have zero complaints about the Hotel. Breakfast was so so, but it is what is expected of hotels like this. Would stay again. We had no problem with noise as others claim.
Stayed 3 nights in Jan 2024

10/10 Excellent

Madison

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Jun Jie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Robert

Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family stay
The room was amazing, the bed was a little hard but other than that everything was super nice and clean. I checked in with Jonathan and just like the other reviews stated, he was amazing and super nice.
Stayed 1 night in Dec 2023

6/10 Okay

John

Stayed 2 nights in Dec 2023