Standard Double Room, Ensuite (Standard Double)
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Reviews of Cross Keys Hotel

2.5 out of 5
Cross Keys Hotel
12-16 Market Hill, Chatteris, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 36 out of 65 reviews" "
Rating 8 - Good. 18 out of 65 reviews" "
Rating 6 - Okay. 6 out of 65 reviews" "
Rating 4 - Poor. 4 out of 65 reviews" "
Rating 2 - Terrible. 1 out of 65 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

martin

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful hotel, great atmosphere, and staff are very friendly. Great breakfast, four poster bed extremely comfortable and room is lovely. Only downside is the shower, more a trickle. Will return when visiting family..
Stayed 1 night in Mar 2024

10/10 Excellent

Andrew, Coalville

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Another gem - great hospitality, really pleasant atmosphere. Comfortable bed, super shower, amazing bathroom mirror with integrated bluetooth speaker. Lots of history... how old is it? Good question..... really old, loads of history - tight parking. Very good breakfast too. Again, best review is that I'd go back if travelling that way again. Oh yes, almost forgot.... big telly, four poster bed, lots of interesting pictures, some ancient flagstones, some fascinating things in a display cabinet. I was told that the Norfolk Gem would have been a good pint if it had been on that night - had a Guinness and a dram instead - well stocked bar if that's your thing.
Stayed 1 night in Mar 2024

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
A business trip where simple comforts are 'a must'. Great atmosphere in the very comfortable bar. Food is superb. The bed is very comfortable ..... I'll be back !!
Stayed 1 night in Jan 2024

10/10 Excellent

Betty

Stayed 1 night in Dec 2023

8/10 Good

Angela

Liked: Cleanliness, staff & service, room comfort
A pleasant night
Friendly staff, and warm room, with plenty of choices of refreshment. Good value for money. Breakfast was good but paper table cloths with marks on need changing for every customer. Stair case carpet could do with a clean.
Stayed 1 night in Dec 2023

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Diana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely old property furnished in keeping with the building. Staff really nice and helpful.
Stayed 1 night in Oct 2023

8/10 Good

Judith

Liked: Cleanliness, staff & service, room comfort
Cross Keys Chartteris
Friendly Host and staff. Clean, and food excellent. Nothing was too much trouble and anything we asked for was done. Rooms in the process of a refurb, so will no doubt soon be upgraded.
Stayed 4 nights in Oct 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
A friendly pub with atmosphere
Really friendly staff, good food, quirky and atmospheric room as the pub dates back to 1560s. Bathroom dated but good water pressure and temperature on shower and clean. Caution if you have movement problems- the stairs are steep! Would stay again.
Stayed 1 night in Sep 2023

8/10 Good

Victor

Travelled with partner
Liked: Cleanliness, staff & service
Old & interesting property
Stayed 1 night in Aug 2023

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Paul

Stayed 2 nights in Jul 2023

6/10 Okay

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint
Beautiful quaint pub , the bedroom was beautiful only moan is we were above bar and it was really noisy , otherwise great
Stayed 1 night in Jun 2023

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Historic and charming
This is a very old and historic building so it’s not like staying at Premier Inn! There were stairs but they were well lit. Our room was charming with a comfortable four-poster bed and vintage dressing table. The floor boards creaked and sloped a bit downhill but… … the en suite was spotless, the shower hot and easy to use. Even the extractor-fan worked well, which is unusual anywhere. There was a selection of tea /coffee and biscuits and a fresh bottle of water each every day; our room carefully serviced every morning. Full English breakfast was good and the evening menu offered a lot of choice of delicious, well-presented meals, reasonably priced. The staff were extremely helpful and friendly. There is a car park in the back courtyard of the building. We had a lovely weekend with trips to three National Trust properties that were within about 30 miles distance. I would recommend Cross Keys Hotel s somewhere a little bit out of the ordinary but charming.
Stayed 3 nights in Jun 2023

10/10 Excellent

Kate

Liked: Staff & service, property conditions & facilities
Friendly comfortable
Stayed 1 night in May 2023

10/10 Excellent

Giovi

Stayed 2 nights in May 2023

10/10 Excellent

Kate

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and full of character
Stayed 1 night in May 2023

8/10 Good

Matthew

Stayed 1 night in Apr 2023

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely old pub with charming features. I was in a spacious loft room with comfy bed. WiFi connection wasn’t great but otherwise a very good overnight stay.
Stayed 1 night in Mar 2023

10/10 Excellent

Rhian

Stayed 1 night in Jan 2023

4/10 Poor

Newport

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
You'll need to manage your expectations...
Firstly, let me say that the owners were trying hard and were perfectly pleasant. If I'd paid £60 it would have been passable, but when you pay over £100 per night you expect certain standards which just weren't met. The room was tired and noisy, bed was very uncomfortable, shower was just a dribble... The food was OK-ish for the price as long as you aren't expecting anything fancy. Someone asked for the wine list and the reply was "we have red or white"! In these difficult financial times I don't like knocking people who are trying, but before you book here you really need to manage your expectations. It really isn't much more than a 5 out of 10.
Stayed 1 night in Oct 2022

8/10 Good

Jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an amazing property loaded with history. Meals were excellent. Overall experience was very positive.
Stayed 1 night in Oct 2022

6/10 Okay

Linda

Liked: Cleanliness
Stayed 1 night in Sep 2022

10/10 Excellent

Alan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly family hotel
Friendly family hotel
Stayed 1 night in Sep 2022

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal stay
Very comfortable pleasant people and the food was excellent
Stayed 3 nights in Jul 2022

10/10 Excellent

Eddie

Stayed 1 night in Jul 2022

10/10 Excellent

Peter

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Lovely old, rustic location with great staff. We would like to give a special mention to the waitress that did a double shift (18-19/06). Sorry we didn't get your name but your were fabulous, a credit to yourself and the hotel. Thank you. The food here was great and the room comfortable. My only minor negative is that the car park has very limited space but there is on street parking nearby but you need to be aware of restrictions during the week.
Stayed 1 night in Jun 2022

4/10 Poor

PETER

Disliked: Cleanliness, property conditions & facilities
Disappointing
very old building around late C14 apparently. That doesn't excuse filthy windows & secondary double glazing, unclean toilet bowl etc etc. The en suite was spatially challenged to say the least. Also very dated: 1970s Avocado units, cheap plastic, carpeted floor...eugh! Not somewhere I'd recommend I'm afraid
Stayed 1 night in May 2022

6/10 Okay

Linda

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a pub with food and accomm should be
Extremely good. Check in was welcoming and efficient, room and whole building manage to combine genuine old style decor with none of the shabbiness and grubbiness that sometimes goes with it.
Stayed 1 night in Jan 2022

10/10 Excellent

Kerry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Great period building, very comfortable, good food with great prices.
Stayed 1 night in Nov 2021

10/10 Excellent

Kerry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A 1900’s stay!
Amazing place, so period of early 1900’s. Very comfortable stay, warm and clean.
Stayed 1 night in Nov 2021

10/10 Excellent

Mike

Stayed 2 nights in Sep 2021

10/10 Excellent

Martyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owner of the hotel was always about and very attentive - the staff were excellent and very friendly. They all couldn't do enough for me when my husband suffered a heart attack when we were staying there and got whisked off to hospital in an ambulance. I felt very safe and cared for during the rest of my stay.
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely friendly staff. Food was excellent.
Stayed 1 night in Aug 2021

10/10 Excellent

chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice and friendly owners.. dated rooms but very.. nice bar and the food is lovely
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2021

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2021

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
we customer service
Awesome location great service good size clean rooms would definitely recommend
Stayed 2 nights in Mar 2021

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Bed was hard , fan in bathroom noisy, nontea/coffee facilities . Late breakfast in the week for workers
Stayed 1 night in Oct 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
not Cross, happy !
All ok
Stayed 2 nights in Sep 2020

8/10 Good

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always made welcome by lovely hosts.
Stayed 1 night in Mar 2020

8/10 Good

Kayleigh

Liked: Cleanliness, staff & service
Not my personal taste but amazing service
The service we received was brilliant, friendly and welcoming. The hotel is a quaint little family run hotel with an old English feel. Aesthetically I loved it. However, and these are just personal things as my partner absolutely adored the cross keys hotel, due to the listed status of the building the room we were staying in had to have a macerator in the bathroom which was quite noisy. Personally I think I prefer more modern appliances; but like I said my partner absolutely loved it. In the morning we were again greeted with a warm and friendly service, breakfast was as expected.
Stayed 1 night in Mar 2020

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
OK - so here's the thing. I generally don't like to leave a negative review, but this is the first time i have ever paid for, but decided not to stay in a hotel. The check in guy was OK; friendly enough, but if I was to guess the last time this place had a lick of paint, new carpets or any sort of TLC I reckon it was in the 1980s. It may have been 'clean' but it didn't feel that way, due to the ancient curtains, carpets etc. The car parking area looked like a junk yard, the only way in and out was through a busy bar, the carpet was threadbare, old and dirty, the bedroom had a 4 poster that has seen better days, the bathroom is definitely 30 years out of date, and in the end, we felt so uncomfortable in that dingy room that we decided not to stay, and booked in somewhere else instead. Say it how you find it......
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019

10/10 Excellent

Neil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking very limited (only about 6 spaces) but food was lovely and service great. Breakfast was excellent
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful old coaching inn circa 1500's I guess. Lovely welcoming atmosphere.
Stayed 1 night in Aug 2019