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Reviews of The Ivy Bush Royal Hotel By Compass Hospitality

3 out of 5
The Ivy Bush Royal Hotel By Compass Hospitality
11 Spilman Street, Carmarthen, Wales

Reviews

8.2

Very good

Rating 10 - Excellent. 94 out of 238 reviews" "
Rating 8 - Good. 86 out of 238 reviews" "
Rating 6 - Okay. 37 out of 238 reviews" "
Rating 4 - Poor. 12 out of 238 reviews" "
Rating 2 - Terrible. 9 out of 238 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Ravi

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in May 2024

10/10 Excellent

Raymond

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice comfortable stay, excellent breakfast
Stayed 1 night in Apr 2024

2/10 Terrible

Sonia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the property was in a good location to where we wanted to go. Our stay there was unacceptable due to the noise coming from the party held downstairs which was directly under the room we stopped in. This was taken up to reception but unfortunately there was nothing they could do as we were told it was fully booked. I couldn't understand why these room over the party room wasnt given to the party guest's instead. We travelled from Birmingham had been up ftom 5am that morning and just wanted to get some eleep after our day out. The party went ontill after 12am and we got no sleep till then. Not happy at all.
Stayed 1 night in Mar 2024

6/10 Okay

Ian

Business traveller
Liked: Staff & service
Very noisy from the area above from 5.30 am onwards. Couldn’t get back to sleep.
Stayed 1 night in Mar 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Generally very good . Excellent buffet breakfast . The only slight niggle was that the bath ( not the bathroom in general , just the bath ) could have been more thoroughly cleaned before my arrival )
Stayed 3 nights in Feb 2024

10/10 Excellent

Peony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great buffet breakfast and Sunday lunch carvery
Stayed 2 nights in Mar 2024

6/10 Okay

Robert

Liked: Staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Glyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

William

Liked: Cleanliness, room comfort
One night stay
When we arrived we were informed that we were 15mins early. That was not a nice welcome. We were directed to the lounge until a room was available. We observed room. Problems on the next day
Stayed 1 night in Feb 2024

8/10 Good

Ian

Stayed 2 nights in Jan 2024

8/10 Good

Mellanie

Business traveller
Liked: Cleanliness, staff & service, room comfort
Ok
Food was great. Radiator in room didn’t give out much heat so was a bit cold
Stayed 1 night in Jan 2024

6/10 Okay

Nipun

Stayed 1 night in Jan 2024

8/10 Good

Frances

Travelled with family, Business traveller
Liked: Staff & service
Stayed 1 night in Dec 2023

8/10 Good

Sanjeev

Stayed 1 night in Dec 2023

8/10 Good

Nicola

Travelled with family
Liked: Staff & service
A good stay, staff helpful and friendly, room was quiet and comfortable. The hotel could benefit from some updating, but I quite enjoyed the 80’s vibe. Would stay again.
Stayed 2 nights in Dec 2023

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Dec 2023

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

2/10 Terrible

Dafydd

Stayed 1 night in Dec 2023

6/10 Okay

Deirdre

Stayed 1 night in Dec 2023

8/10 Good

P

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Steve

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Robert

Stayed 1 night in Nov 2023

4/10 Poor

Verified traveller

Business traveller
Disliked: Room comfort
Not too bad
Lower level rooms are small and at 5am when the kitchen staff come in you can hear every footstep from above. If you stay, make sure to request an upper room as you wont get much of a sleep in otherwise. Hotel is dated but its not bad value for money over alm as the breakfast was nice and the staff were lovely.
Stayed 1 night in Oct 2023

10/10 Excellent

PL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Catherine

Travelled with group
Stayed 1 night in Sep 2023

6/10 Okay

Melissa

Stayed 1 night in Sep 2023

4/10 Poor

Suzanne

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
On arrival I was told breakfast was 8 until 10, the room was poorly decorated with the wallpaper coming off the walls and the bathroom had a disabled shower, no bath. The noise level was high with the floorboards outside the room, creeking with everyone that walked on them. The bar closed at 12 with no warning or asking for last orders, when I went for breakfast at 940, the hot buffet was poor no bacon or sausage or eggs, my partner spoke to a waiter who said he would come and tell us when the food was ready, we hear him ask in the kitchen for bacon and sausage at 1010, the staff sat at a table next to us to eat their breakfast-with freshly cooked eggs amongst their choice, no one spoke to us. Extremely disappointed with the whole experience.
Stayed 1 night in Jul 2023

10/10 Excellent

dipen

Stayed 1 night in Jun 2023
Response from Ivy Bush Royal Reception on 6 Jul 2023
Thanks for your review.

10/10 Excellent

Robin

Stayed 1 night in Jun 2023
Response from Ivy Bush Royal Reception on 6 Jul 2023
Thanks for your review.

4/10 Poor

Trevor

Stayed 1 night in Jun 2023
Response from Ivy Bush Royal Reception on 6 Jul 2023
Thanks for your review.

6/10 Okay

Pauline

Stayed 2 nights in Jun 2023
Response from Ivy Bush Royal Reception on 6 Jul 2023
Thanks for your review.

6/10 Okay

Minesh

Stayed 1 night in Jun 2023
Response from Ivy Bush Royal Reception on 6 Jul 2023
Thanks for your review.

8/10 Good

PL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Ivy Bush Royal Reception on 6 Jul 2023
Thanks for your review.

10/10 Excellent

Mark Harris Wera

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant
Staff and service all brilliant. Great food and very clean and comfortable room. Value for money was also good.
Stayed 2 nights in Jun 2023
Response from Ivy Bush Royal Reception on 6 Jul 2023
Thanks for your review.

10/10 Excellent

David

Stayed 1 night in Jun 2023
Response from Ivy Bush Royal Reception on 6 Jul 2023
Thanks for your review.

10/10 Excellent

Marian

Stayed 1 night in Jun 2023
Response from Ivy Bush Royal Reception on 6 Jul 2023
Thanks for your review.

8/10 Good

Amalia

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2023
Response from Ivy Bush Royal Reception on 6 Jul 2023
Thanks for your review.

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel in Carmarthen centre
second stay at this great hotel, clean and comfortable rooms, great for exploring the Carmarthen centre with a few shops and bars, and a castle too, free car parking which is a bonus, great breakfast with good quality products used, will be returning for my third stay here soon !!!
Stayed 1 night in Jun 2023
Response from Ivy Bush Royal Reception on 6 Jul 2023
Thanks for your review.

10/10 Excellent

chandandeep

Stayed 1 night in Jun 2023
Response from Ivy Bush Royal Reception on 6 Jul 2023
Thanks for your review.

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A great stay, will be back
Stayed 2 nights in May 2023
Response from Ivy Bush Royal Reception on 6 Jul 2023
Thanks for your review.

8/10 Good

Himanshukumar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Overall was good. Nearest to hindu temple. Room was clean and spacious for two people. Breakfast was amazing. Dinner menue has lots of options.Bar has good options for drinks. Hotel carpet was not clean, old fashion structures our room was 137 which was last at the building so didn't appreciate that but overall value for money.
Stayed 2 nights in May 2023
Response from Ivy Bush Royal Reception on 6 Jul 2023
Thanks for your review.

8/10 Good

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Comfortable and spacious lounge and food areas. Cleanliness good. Nice selection for self-service breakfast. Helpful staff. I would stay again but not in the rooms below ground level as there were constant footsteps overhead from early morning to late at night. Also the doors are close together and there was a considerable amount of knocking on the door late at night from celebrating rugby players but I m sure this wouldn't be a regular occurrence.
Stayed 1 night in May 2023

8/10 Good

Mairi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

Manju

Liked: Staff & service
Stayed 1 night in Apr 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great nights sleep was needed and was experienced. Breakfast was wonderfull, will return again.
Stayed 1 night in Apr 2023

8/10 Good

PL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Good, staff very friendly and helpful.
Stayed 2 nights in Mar 2023

2/10 Terrible

Marc

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite possibly the worst hotel I've ever stayed in
Just a one night stay in Carmarthen as I was working nearby. This hotel was recommended by someone who lived nearby but did say that it was the best of a bad bunch. The hotel looks rough from the front and even worse from behind! Check-in was ok, the room was small, tiny TV, no tea/coffee making facilities and no bottled water. I went for breakfast only for a lady to grunt 'Room number' and that was as far as it got, the breakfast was the best part of the stay though. When I went to leave my room key in the express check out box, a women shouted 'don't move, stay there!' I thought she was joking but she went on to say 'How are you paying for your rooms?' to which I replied they are already paid for. She asked for our room numbers and went onto say that my room was paid for but my colleagues wasn't. I said that wasn't possible as I'd paid for both rooms in one go and not individually. After about 15 minutes and me showing her emails from hotels.com and my credit card number and also explaining that we pay hotels.com and they pay the hotel she finally let us leave. If I was in Carmarthen again I'd buy myself a tent and pitch it in a field as it would be 100% better than staying in the Ivy Bush Hotel again!!
Stayed 1 night in Mar 2023

10/10 Excellent

Doreen

Stayed 1 night in Apr 2023

8/10 Good

Gerard, Chevy Chase

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Breakfast was good.
Stayed 1 night in Mar 2023

10/10 Excellent

Janette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Overnight Stay
Exclleent stay. Staff very good. Nice decor.
Stayed 1 night in Mar 2023