Thank you Stephen, we hope to welcome you back very soon,

Thank you Jessica, we hope to welcome you back very soon.Best wishesFelicity

Thank you for your review and rating.

Dear GaryThank you for the review. I am so sorry that you have been left disappointed as that's never our intention. I will share all of your feedback with our Head of Operations so that it can be investigated further.I very much hope that we can welcome you back to The Celtic Collection for a much improved experience.Best wishesFelicity

Thank you Tudor, please come back and stay soon.

Dear KevinThanks for posting a review, I am so sorry to read of the issue that you experienced, this isn't our normal standard of service and I have asked our Food and Beverage manager to investigate this further to find out what happened on this occasion.My sincere apologies again and I hope that we can welcome you back in the future for an improved experience.Best wishesFelicity

Dear JanetThanks so much for taking the time to post a review, I will share all of your feedback with our senior team.I very much hope that we can welcome you back in the future.Best wishesFelicity

Thank you Julie. we hope to welcome you back very soon!

Dear AdamThanks so much for the feedback, I am sorry to read your comments, please be assured that they will be shared with our Operational Team. I hope that we can welcome you back very soon.Best wishes

Thanks for the review and rating!

Thank you for your feedback, I am so sorry to read your comments about the team as we normally receive such positive feedback, I will share your review with our management team.We hope to welcome you back for an improved experience.Best wishes

Dear HelenThanks for the review, I am so very sorry that you left disappointed, we detail the 10 car parking charge on our Expedia page to try and ensure all guests are aware prior to making a reservation. My apologies also for the disappointments with your room and issue at the bar, I will be discussing this with our Operations Manager so that we can see what went wrong on this occasion.My sincere apologies again and I hope that we can welcome you back for an improved experience.

Thanks for the 5/5 review!

Thank you Sarah, we hope that you can come back and visit soon!Best wishes

Dear ChristopherThank you for taking the time to post a review. I am sorry that you were unaware of the 50.00 pre authorisation. we do our best to detail it on all websites so that guests are aware prior to making a reservation. It is a policy that most large hotels have as it allows guests to charge incidentals to their room account.Thank you again and I hope that we can welcome you back in the future.Best wishesFelicity

Dear DThanks for the review. It was great to read your comments about our front desk team. I am sorry that you found an odour in a corridor I have asked our Housekeeping Manager to look into this further.Thank again and we hope to welcome you back in the future.Best wishes

Thanks for the rating!

Thanks for the rating!

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Thanks for the rating!

Thanks for the review and rating Paul! Please come back soon.

Thanks for the 10 out of 10 review!

Thanks so much Deborah! We hope to welcome you back very soon.

Thank you for the review and rating!

Thanks fort he feedback Sharon, I am so sorry about the issue with breakfast, I hope that you spoke with a team member whilst you were with us so that we could resolve this for you, I will pass this onto our Breakfast team.Please come back and stay again soon!

Thanks for the rating

Thank you for your recent stay and lovely feedback Alison. You kind words about the team and the property in general mean so much to us . We loved having you in Coldra and please accept once again our apologies for the pool being closed because of H&S reasons .I hope you do not leave it too late until your next stay with us . Warm Regards,

Thank you for your recent stay and for taking the time to provide us with your feedback Smita . I am so sorry you felt our customer service was poor as it is something we pride ourselves in .It looks like we fell short of meeting your expectations and I hope we get the chance to welcome you back in future to make up for it.Regards,

Thank you for your recent stay and lovely feedback about the team and the location of the property Denise . We hope we get the chance to welcome you back in the near future . Warm Regards,

Thank you ShaunYour review and rating means such a lot to us, we hope that you can come back and stay very soon.Best wishesFelicity

Thank you for taking the time to provide us with your feedback after the stay with us at Coldra Court Hotel .

Dear PhilipThank you for the review, I am so sorry for the issue with the pool temperature, I can confirm that we had an issue and our maintenance team worked hard to fix it as quickly as possible, I am sorry that it impacted your enjoyment, I hope that we can welcome you back in the future.Best wishesFelicity

Thank you for the review, please come back soon!Best wishes

Thank you for the review. we are unable to provide a VAT invoice as you booked via a 3rd party and the price that you paid the provider differs to the amount that is transferred to the hotel. The 3rd party should be able to provide this for you.Thank you again

Thank you very much! We look forward to welcoming you back.Best wishesFelicity

Thanks so much for the review, we hope to welcome you back very soon.Best wishesFelicity