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Reviews of The Grand Brighton

4 out of 5
The Grand Brighton
97-99 King's Road, Brighton, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1064 out of 1580 reviews" "
Rating 8 - Good. 315 out of 1580 reviews" "
Rating 6 - Okay. 118 out of 1580 reviews" "
Rating 4 - Poor. 45 out of 1580 reviews" "
Rating 2 - Terrible. 38 out of 1580 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Haydn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were wonderful and we especially enjoyed chatting with the bartenders Kitty and Harry.
Stayed 3 nights in May 2024
Response from Duty Manager on 15 May 2024
Thank you for taking the time to let us know your feedback, We hope to welcome you back again soon. Kind Regards, The Grand Hotel

10/10 Excellent

Judith, The Woodlands

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice bar and lobby/grand staircase. Staff friendly.
Stayed 2 nights in Apr 2024
Response from Duty Manager on 11 May 2024
Thank you for taking the time to let us know your feedback. Kind Regards, Grand Hotel

4/10 Poor

Robin, London

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service
The property looks nice but the hotel is old and the walls are extremely thin, I found it very noisy at night and hard to sleep
Stayed 2 nights in Apr 2024
Response from Duty Manager on 11 May 2024
Thank you for taking the time to let us know your feedback. I will make sure to pass over your feedback to the team. Kind Regards, Grand Hotel

6/10 Okay

William

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Good location, nice staff but property is a little dated.
Stayed 2 nights in May 2024
Response from Duty Manager on 11 May 2024
Thank you for taking the time to let us know your feedback. Kind Regards, Grand Hotel

10/10 Excellent

Mahmoud

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and excellent location. Staff is friendly and helpful. Seafront view is highly recommended.
Stayed 2 nights in May 2024
Response from Duty Manager on 11 May 2024
Thank you for taking the time to let us know your feedback. Kind Regards, Grand Hotel

10/10 Excellent

Emma

Liked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Duty Manager on 11 May 2024
Thank you for taking the time to let us know your feedback. Kind Regards, Grand Hotel

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel across from beach area. Close to restaurants. Large spacious room
Stayed 3 nights in May 2024
Response from Duty Manager on 11 May 2024
Thank you for taking the time to let us know your feedback. Kind Regards, Grand Hotel

6/10 Okay

Duncan

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Tired and trading on its name.
Stayed 1 night in May 2024
Response from Duty Manager on 11 May 2024
Thank you for taking the time to let us know your feedback. Kind Regards, Grand Hotel

10/10 Excellent

Kristyn, Sydney

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Brighton was a wonderful suprise! Love the lanes, the Pavilion and the Pier
Stayed 2 nights in Apr 2024
Response from Duty Manager on 11 May 2024
Thank you for taking the time to let us know your feedback. Kind Regards, Grand Hotel

10/10 Excellent

Marie

Lovely room great no complaints at all
Stayed 1 night in Apr 2024
Response from Duty Manager on 11 May 2024
Thank you for taking the time to let us know your feedback. Kind Regards, Grand Hotel

4/10 Poor

Anthony, canterbury

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Duty Manager on 11 May 2024
Thank you for taking the time to let us know your feedback. Kind Regards, Grand Hotel

10/10 Excellent

Derek

Stayed 1 night in Apr 2024
Response from Duty Manager on 29 Apr 2024
Thank you for taking the time to let us know your feedback Derek. We hope to welcome you back again soon. Kind Regards, Paige

10/10 Excellent

Helen

Stayed 1 night in Apr 2024
Response from Duty Manager on 15 May 2024
Thank you for taking the time to let us know your feedback, We hope to welcome you back again soon. Kind Regards, The Grand Hotel

10/10 Excellent

louise

Stayed 1 night in Apr 2024
Response from Duty Manager on 15 May 2024
Thank you for taking the time to let us know your feedback, We hope to welcome you back again soon. Kind Regards, The Grand Hotel

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historic hotel that lived up to its reputation. First class service from start to finish. Amazing!
Stayed 3 nights in Apr 2024
Response from Duty Manager on 26 Apr 2024
Thank you for taking the time to let us know your feedback. We hope to welcome you back again soon. Kind Regards, Paige

8/10 Good

Rameen

Stayed 1 night in Apr 2024
Response from Duty Manager on 12 May 2024
Thank you for taking the time to let us know your feedback. We hope to welcome you back soon. Kind Regards, The Grand Hotel

10/10 Excellent

Seema

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service. Booked a room on the1st floor. Maintenance/painting on 2nd floor created paint smells to our room. Staff very quick and accommodating to move us to another room. Fantastic views and 5* room. Definitely staying here again!
Stayed 2 nights in Apr 2024
Response from Duty Manager on 26 Apr 2024
Thank you for taking the time to let us know your feedback Seema. I am pleased you feel the customer service we give here at The Grand Hotel is great. We hope to welcome you back soon. Kind Regards, Paige

10/10 Excellent

Ben

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at the Grand. Top location, clean rooms and delicious breakfast. Will stay again.
Response from Duty Manager on 26 Apr 2024
Thank you for taking the time to let us know your feedback. I will make sure to pass over your kind words to the team. We hope you return again soon. Kind Regards, Paige

10/10 Excellent

jasmeet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was large, quiet and clean. Staff were very welcoming.
Stayed 1 night in Apr 2024
Response from Duty Manager on 26 Apr 2024
Thank you for taking the time to let us know your feedback. We hope to welcome you back again soon. Kind Regards, Paige

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Duty Manager on 26 Apr 2024
Thank you for taking the time to let us know your feedback. We hope to welcome you back again soon. Kind Regards, Paige

8/10 Good

Shirley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel nice staff
Stayed 2 nights in Apr 2024
Response from Duty Manager on 26 Apr 2024
Thank you for taking the time to let us know your feedback. We hope to welcome you back again soon. Kind Regards, Paige

10/10 Excellent

Leila

Stayed 2 nights in Apr 2024
Response from Duty Manager on 29 Apr 2024
Thank you for your feedback Leila. We hope to welcome you back soon. Kind Regards, Paige

6/10 Okay

Stuart

Travelled with group
VRBO cocked up our original accomadation so had to put us up here as emergency accomadation. It did the job, plus it was free, so
Stayed 1 night in Apr 2024
Response from Duty Manager on 30 Apr 2024
Thank you for taking the time to let us know your feedback. I am sorry we was not your first choose. We hope to welcome you back soon. Kind Regards, Paige

10/10 Excellent

Ben

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, friendly staff. Room very clean. Centrally located on seafront a short walk to city centre.
Stayed 2 nights in Apr 2024
Response from Duty Manager on 26 Apr 2024
Thank you for taking the time to let us know your feedback. We hope to welcome you back again soon. Kind Regards, Paige

10/10 Excellent

Petet, Dover

Travelled with family and small children, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Great breakfast superb accommodation. Great staff. Excellent for my dog.
Stayed 3 nights in Mar 2024
Response from Duty Manager on 26 Apr 2024
Thank you for taking the time to let us know your feedback. We hope to welcome you back again soon. Kind Regards, Paige

8/10 Good

Melissa

Travelled with partner
Liked: Cleanliness, amenities
Unfortunately there was nobody to help with bags when arriving at the hotel which meant carrying heavy cases up the entrance stairs ourselves. Staff were lovely although one of the concierge was extremely rude... Will put it down to them having a bad day. Fast easy check in. Reception staff were so helpful and very friendly. Room was slightly underwhelming with a bit of a musty smell. It was an inbound room so unfortunately no views but we knew this upon booking it. Overall it was a good stay but I'm not sure we will be in a hurry to book again
Stayed 1 night in Mar 2024
Response from Duty Manager on 15 May 2024
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Kind Regards, The Grand Hotel

10/10 Excellent

June

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Duty Manager on 26 Apr 2024
Thank you for taking the time to let us know your feedback. We hope to welcome you back again soon. Kind Regards, Paige

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a room which my husband found very noisy and I asked to be moved and the reception staff where excellent we where moved to another room which was very quiet and he slept a lot better. The bar staff were also very nice they even remembered our drinks order. It’s the little things that make a stay even better. Thankyou.
Stayed 2 nights in Mar 2024
Response from Duty Manager on 26 Mar 2024
Thank you for taking the time to let us know your feedback. We hope to welcome you back soon. Kind Regards, Paige

6/10 Okay

Katarina

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Duty Manager on 26 Mar 2024
Thank you for taking the time to let us know your feedback. We hope to welcome you back soon. Kind Regards, Paige

6/10 Okay

Zachary

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Duty Manager on 22 Mar 2024
Thank you for taking the time to let us know your feedback. We hope to welcome you back soon. Kind Regards, Paige

6/10 Okay

Jacqueline

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Duty Manager on 22 Mar 2024
Thank you for taking the time to let us know your feedback. We hope to welcome you back soon. Kind Regards, Paige

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice Victorian hotel
Response from Duty Manager on 20 Mar 2024
Thank you for taking the time to let us know your feedback. We hope you return soon. Kind Regards, Paige

10/10 Excellent

Osman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel
Stayed 1 night in Mar 2024
Response from Duty Manager on 19 Mar 2024
Thank you for taking the time to let us know your feedback. We hope to welcome you back soon. Kind Regards, Paige

10/10 Excellent

LesleyAnn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic
Stayed 1 night in Mar 2024
Response from Duty Manager on 19 Mar 2024
Thank you for taking the time to let us know your feedback. We hope to welcome you back soon. Kind Regards, Paige

8/10 Good

Debra

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Hotel has 2 nice bars where you can go and relax . The rooms are dated but comfortable. The room we had waa quiet apart from screaming kids at 6am in the morning in the corridor outside the room .
Stayed 1 night in Mar 2024
Response from Duty Manager on 19 Mar 2024
Thank you for taking the time to let us know your feedback. I will make sure to pass over your feedback .We hope to welcome you back soon. Kind Regards, Paige

2/10 Terrible

Clare

Stayed 3 nights in Mar 2024
Response from Duty Manager on 26 Apr 2024
Thank you for taking the time to let us know your feedback. We hope to welcome you back again soon. Kind Regards, Paige

10/10 Excellent

Chas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff were clearly well trained in being helpful and friendly. They made our much too short overnight stay really enjoyable. The Grand pricing was also quite reasonable for our Monday night stay, in fact below that of the Hilton, where we usually stay. But may not in future, especially as their wifi is only free when booking through the HHonors website. The Grand's is free. Car parking is really expensive with the Hilton carpark being the nearest charging £36 overnight. But at least it was very secure.
Stayed 1 night in Mar 2024
Response from Duty Manager on 13 Mar 2024
Thank you for taking the time to let us know your feedback. We hope you return soon. Kind Regards, Paige

10/10 Excellent

Steven

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Lovely, grand British seaside hotel, oozing charm and tradition without being stuffy or pretentious. Enjoyed a relaxing weekend here while visiting for a show at the Brighton centre, which is located next door to the hotel
Stayed 2 nights in Mar 2024
Response from Duty Manager on 13 Mar 2024
Thank you for taking the time to let us know your feedback. We hope you return soon. Kind Regards, Paige

10/10 Excellent

Hayley

Stayed 1 night in Mar 2024
Response from Duty Manager on 30 Mar 2024
Thank you for taking the time to let us know your feedback. We hope to welcome you back soon. Kind Regards, Paige

10/10 Excellent

Jacqueline

Stayed 1 night in Mar 2024
Response from Duty Manager on 26 Mar 2024
Thank you for taking the time to let us know your feedback. We hope to welcome you back soon. Kind Regards, Paige

6/10 Okay

tina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in a great location lovely breakfast But very disappointed with our superior room the glass was frosted so we couldn’t see out and felt prison like/claustrophobic I wouldn’t expect that in a standard room ( would of preferred a view of anything than not been able to see out,)
Stayed 1 night in Mar 2024
Response from Duty Manager on 5 Mar 2024
Thank you for taking the time to let us know your feedback. I am sorry to hear you was disappointed with the frosted glass we have this with our inland rooms to stop people from looking in. I will make sure to pass over your feedback to the team regarding this as we are currently going through a refurbishment. Kind Regards, Paige

10/10 Excellent

Fiona, Arundel

Travelled with group
The grand is iconic … but everywhere could do with a bit of TLC it’s all a bit tired and needs a lick of paint. That said, great location and a comfy bed and a proper power shower!
Stayed 1 night in Mar 2024
Response from Duty Manager on 5 Mar 2024
Thank you for taking the time to let us know your feedback. I am pleased you feel we are greatly located. We are currently going through a refurbishment and hope to welcome you back when completed. Kind Regards, Paige

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
I always stay at The Grand when I’m in Brighton, which is often. Best hotel, beautiful setting and the staff are amazing! Especially the gentlemen that greet you at the door!
Stayed 4 nights in Feb 2024
Response from Duty Manager on 5 Mar 2024
Thank you for taking the time to let us know your feedback. I am pleased we are your go to hotel. I will make sure to pass over your kind words and hope to welcome you back again soon. Kind Regards, Paige

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a real treat to stay at The Grand off-season I’ll look forward to going back in the future.
Stayed 2 nights in Feb 2024
Response from Duty Manager on 1 Mar 2024
Thank you for taking the time to let us know your feedback. We hope to welcome you back soon. Kind Regards, Paige

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Duty Manager on 1 Mar 2024
Thank you for taking the time to let us know your feedback. We hope to welcome you back soon. Kind Regards, Paige

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We have now stayed at the Grand several times, and really like it. The staff are outstanding; cheerful, helpful and polite. This time there were a couple of problems. Minor ones, but worth mentioning. The toilet in our room was faulty and wouldn't flush properly. Also, some the usual items in the breakfast buffet weren't available. No tomatoes, and no vegetarian sausages, two things that we very much enjoy as part of the Grand breakfast. Nevertheless, it is a fine hotel, and we hope to stay there again.
Stayed 1 night in Feb 2024
Response from Duty Manager on 27 Feb 2024
Thank you for taking the time to let us know your feedback, I am glad to hear you are a returning guest!. I will make sure to pass over your feedback to the team to look into. We look forward to your returns. Kind Regards, Paige

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Duty Manager on 1 Mar 2024
Thank you for taking the time to let us know your feedback. We hope to welcome you back soon. Kind Regards, Paige

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff couldn’t do enough. As special mention to the bell-boys who had a smile on their faces at all times
Stayed 2 nights in Feb 2024
Response from Duty Manager on 27 Feb 2024
Thank you for taking the time to let us know your feedback, We hope to welcome you back soon. Kind Regards, Paige

10/10 Excellent

Valerie

Stayed 1 night in Feb 2024
Response from Duty Manager on 22 Mar 2024
Thank you for taking the time to let us know your feedback. We hope to welcome you back soon. Kind Regards, Paige

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the hotel regency features the room was clean spacious the staff were absolutely wonderful . In the breakfast room franco was a delight he was cheerful chatty happy helpful all the staff in the hotel go out of there way to help . Only downside is the grand does not include breakfast in there price anymore which is a shame . But apart from that it was a wonderful break loved sitting in the lounge b est hotel .
Stayed 1 night in Feb 2024
Response from Duty Manager on 23 Feb 2024
Thank you for taking the time to let us know your feedback Nicole. I will make sure to pass over your kind words to the team. We hope to welcome you back soon. Kind Regards, Paige