Exterior

Reviews of Bangor Grande

2.5 out of 5
Bangor Grande
357 Odlin Rd, Bangor, ME

Reviews

8.0

Very good

Rating 10 - Excellent. 453 out of 1001 reviews" "
Rating 8 - Good. 271 out of 1001 reviews" "
Rating 6 - Okay. 154 out of 1001 reviews" "
Rating 4 - Poor. 55 out of 1001 reviews" "
Rating 2 - Terrible. 68 out of 1001 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was convenient.
Stayed 1 night in Feb 2024
Response from Guest Services on 14 May 2024
Thank you for the review! We look forward to welcoming you here again soon.

6/10 Okay

Michael

The gentleman that checked me in acted like it was his first time and I had to ask the obvious questions that normally would be answered on arrival. There was no elevator and the hallway and the stairs were dirty.
Stayed 2 nights in May 2024
Response from Christy on 15 May 2024
I'm sorry about your unpleasant experience at our hotel. We do in fact have a new employee and we will make sure to continue training them to be able to answer any questions guests may have. It is unfortunate we do not have an elevator as this is an older hotel. I will address the dirty stairs and hallways and apologize they were not cleaned up before your arrival.

10/10 Excellent

Tammie, Dalmatia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2024
Response from Guest Services on 12 May 2024
Thank you Tammie

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful suite. House keeping staff was excellent and front desk were very accommodating. The pool was huge and clean. Just overall experience.
Stayed 3 nights in May 2024
Response from Guest Services on 12 May 2024
Thank you Maria, We hope we will get to have you again

10/10 Excellent

Marliss, Stanton

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay. Very convenient, so close to the airport and to getting around in town. Breakfast was awesome. Would stay again.
Stayed 1 night in May 2024
Response from Guest services on 11 May 2024
Thank you for coming Marliss

6/10 Okay

Vaughn

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Average hotel. Uncomfortable bed. Generally clean.
Stayed 1 night in May 2024
Response from Guest Services on 12 May 2024
Thank you for choosing to stay with us Vaughn

10/10 Excellent

Rena

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very accomodating and rooms were excellent.
Stayed 1 night in May 2024
Response from Guest Services on 9 May 2024
Thank you so much Rena

8/10 Good

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay for the price. Great value! Clean and comfortable. Great staff!
Stayed 2 nights in May 2024
Response from Guest Services on 6 May 2024
Thank you for your feedback! We hope to see you soon!

8/10 Good

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services on 6 May 2024
Thank you for your feedback. It is greatly appreciated.

2/10 Terrible

Lewis

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Very dated. No elevator.
Stayed 1 night in May 2024
Response from Guest Services on 6 May 2024
I am very sorry you did not have a good experience here. It is unfortunate we do not have an elevator as it is an older hotel. I hope you will reach out to let us know how else we can improve in the future. We are always making improvements through time.

8/10 Good

Sung-Shil

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The property and amenities are dated but staff are friendly and room was clean.
Stayed 1 night in May 2024
Response from Guest Services on 6 May 2024
Thank you for the review! We have a great staff here and we are always improving our hotel. We hope you come stay with us again!

10/10 Excellent

tina

Travelled with family
T
Stayed 1 night in May 2024
Response from Guest Services on 6 May 2024
Thank you for the great review! We hope to see you again soon!

8/10 Good

Joyce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful , rooms were recently redone. Only oddity is the height of the bathroom counter tops. They are quite low almost child height.
Stayed 1 night in Apr 2024
Response from Guest Services on 1 May 2024
Thank you for the review! Hope to see you again soon!

8/10 Good

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and tidy
Stayed 1 night in Apr 2024
Response from Guest Services on 30 Apr 2024
Thank you for the review, looking forward to seeing you again!

4/10 Poor

Teena

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services on 29 Apr 2024
We're sorry you didn't enjoy your stay. If you contact us directly and explain the issues you had we might be able to accommodate a future stay for you.

8/10 Good

Leilany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Sevices on 3 May 2024
Thank you for choosing to stay with us

8/10 Good

Nicole

Travelled with family and small children
Liked: Staff & service
The hotel and pool were great but the restaurant was severely lacking. We waited over a half hour just for menus and then another 30-45 minutes for our food to come out
Stayed 2 nights in Feb 2024
Response from Guest Services on 26 Apr 2024
Thank you for the review! Unfortunately the restaurant is a separate business, they just happen to be connected to us, so we have a partnership with them that allows us to offer our guests 10% off for their meals. If you would like to contact the restaurant yourself you could leave a review for the Blue Sky Lounge. Unfortunately we get negative reviews for the restaurant every once in a blue moon and it affects our hotels review score. But we hope to see you again soon!

6/10 Okay

Leah

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff was great but the room was run down and bed uncomfortable
Stayed 1 night in Apr 2024
Response from Guest Services on 25 Apr 2024
Thank you so much for choosing to stay with us, And for letting us know how your time with us went. We are always making changes and look forward to all of our guest returning them, and experiencing them for themselves.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Guest Services on 22 Apr 2024
Thank you very much for the review!

8/10 Good

Linda

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location , quiet
Stayed 1 night in Apr 2024
Response from Guest Services on 19 Apr 2024
Thank you Linda

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, amenities
Convenient location. My room was clean, comfortable and not noisy. The fellow at check in was pleasant. I did not use any of the facilities.
Stayed 1 night in Apr 2024
Response from Guest Services on 19 Apr 2024
Thank you for coming Lee

10/10 Excellent

Bee's Twisted Tale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, easy check in
Stayed 1 night in Apr 2024
Response from Guest Services on 18 Apr 2024
Thank you for coming Bee

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
It was a decent stay. Nothing flashy.
Stayed 1 night in Apr 2024
Response from Guest Services on 18 Apr 2024
Thank you for coming Peter

8/10 Good

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services on 17 Apr 2024
Thank you John

10/10 Excellent

MEIR

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the idea of having a dining room available in the hotel and a bar area. This made it very convenient for me as I had no reason to leave the hotel and look around for food and drinks
Stayed 5 nights in Apr 2024
Response from Guest Services on 15 Apr 2024
Thank you for enjoying your time with us

10/10 Excellent

Benjamin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, convenient location at a very affordable price!
Stayed 1 night in Apr 2024
Response from Guest Services on 15 Apr 2024
Thank you Benjamin

8/10 Good

Katrina

Stayed 1 night in Apr 2024
Response from Guest Services on 6 May 2024
Thank you for the review! We hope to see you again soon!

10/10 Excellent

Olivia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very pleasant stay.
Stayed 1 night in Apr 2024
Response from Guest Services on 15 Apr 2024
Thank you Olivia, We are very happy you enjoyed your time with us.

6/10 Okay

Barbara

Travelled with partner
Liked: Staff & service, amenities
We chose this property for a base camp to go view the eclipse in Northern Maine. The staff was very friendly and calm under pressure of a large influx for a couple of days. Their on site restaurant was very good, both for breakfast and supper, with live music one night. Prices very reasonable, but staffing was limited and the wait and bar staff stretched to the max. But, the atmosphere was festive. Noisy in the halls, smell of weed frequently also in the halls. Reasonable price for us though.
Stayed 2 nights in Apr 2024
Response from Guest Services on 10 Apr 2024
Thank you for choosing to stay with us Barbara. We also thank you for being so understanding with everything that was going on. We did not anticipate being as busy as we were. So we are thankful when guest are understanding. We are a non smoking building so any smell of weed and cigarettes is something we immediately look into . Thank you again, It was great to have you.

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel and room was clean and comfortable. The connected restaurant was really good and the lounge had good open mike entertainment.
Stayed 1 night in Apr 2024
Response from Guest Services on 10 Apr 2024
Thank you for staying with us. The lounge has entertainment every week.

10/10 Excellent

Ariel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay started off a bit rough - the room we were assigned wouldn't lock - but the front desk receptionist, Michael, was very helpful and was able to get us quickly moved into another room. We very much appreciate the level of service he provided. We would definitely stay here again. The room and amenities were comfortable. We didn't check out the restaurant, but based on the selections and pricing, it looked good!
Stayed 1 night in Apr 2024
Response from Guest Services on 10 Apr 2024
Thank you so much for staying with us, and for letting us know how your time with us went. Michael is great. He thanks you and hopes to see you guys again.

6/10 Okay

Kumar Naveen

Rooms need upgrade
Stayed 1 night in Apr 2024
Response from Guest Services on 10 Apr 2024
Thank you for coming to stay with us

10/10 Excellent

Alvin

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were.very friendly and helpful
Stayed 1 night in Apr 2024
Response from Guest Services on 9 Apr 2024
Thank you very much!

2/10 Terrible

tony

Travelled with family
Power drinkers singing until 2 am
Stayed 1 night in Apr 2024
Response from Guest Services on 9 Apr 2024
Sorry to hear that, please come speak to us at guest services or contact us to help us pinpoint the issue.

10/10 Excellent

Darlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and accommodating. The room was very clean and comfortable.
Stayed 1 night in Apr 2024
Response from Guest Services on 8 Apr 2024
Thank you so much Darlene. We hope to have you again soon

10/10 Excellent

cara

Liked: Cleanliness, staff & service, property conditions & facilities
For the price and need this was perfect!
Stayed 1 night in Apr 2024
Response from Michael on 4 Apr 2024
Thank you very much for the review and we hope to see you again!

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Amenities
Young man very helpful at the front desk.
Stayed 1 night in Apr 2024
Response from Guest Services on 4 Apr 2024
Thank you very much for the review!

6/10 Okay

Deborah

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
There were a lot of burn holes in rug 😬 Bery out dated. The room was clean
Stayed 1 night in Mar 2024
Response from Guest Services on 4 Apr 2024
Thank you for the review, we're working on renovations daily. Hopefully your future stay with us will be more accommodating to your needs.

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from Guest Services on 3 Apr 2024
Thank you Don, We hope to see you again

8/10 Good

Amanda

Travelled with family
Disliked: Amenities
The hotel is average nothing super about it. It’s in a really bad place for shopping but if you are going to the airport it’s a perfect spot for you. The airplanes going by it those is extremely load sounds like it is coming right in your room. Which is strange because we stayed at another hotel before that’s just on the other side of the lights and never heard the planes like that. The facility it self could really just use some tlc it seems like that maybe have been trying to work away at it a bit but could use some more lots of cracks in the walls very loud heaters in the room the beds are very broke in and they have more rooms with small beds then they do big beds. We had to have a room with 2 double beds because there was nothing else available double beds are not something adults want update you bed sizes to queen beds at the very least.
Stayed 1 night in Mar 2024
Response from Guest Services on 1 Apr 2024
Thanks for the review!

10/10 Excellent

Kimberly

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was kind and helpful. They went above and beyond when it was discovered our older gentleman of a dog couldn’t get up the stairs to a 2nd floor room. Despite being busy, they put their heads together and found a way to get us in a ground floor alternative. Thank you, Bangor Grande front desk! We appreciate you!
Stayed 1 night in Mar 2024
Response from Guest Services on 1 Apr 2024
Thank you so much Kimberly! This is great to hear! We hope we will get to have you again in the near future.

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities
One night stay was good.
Stayed 1 night in Mar 2024
Response from Guest Services on 1 Apr 2024
Thank you Richard. We hope to see you again soon.

6/10 Okay

Debra

Travelled with family
Disliked: Property conditions & facilities
The lobby and front desk staff were not very welcoming. I understand it’s a holiday, but travel guests should still be greeted with a smile. The area with the complimentary coffee and tea was dirty and unkept. Don’t think we’ll return to the Grande next time we’re visiting in Bangor. Disappointed.
Stayed 1 night in Mar 2024
Response from Guest Services on 1 Apr 2024
Hi Debra, Sorry you didn't enjoy your time with us. We hope you will give us another chance in the future.

8/10 Good

Whitney

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services on 1 Apr 2024
Thank you for staying with us

10/10 Excellent

Faith

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I stayed at the Bangor Grande for two nights unexpectedly after my flight was delayed, and Alex and the rest of the staff were so kind and accommodating to me during my stay, will definitely keep this hotel in mind for future trips :)
Stayed 1 night in Mar 2024
Response from Guest Services on 29 Mar 2024
Thank you so much for the review, Alex is a wonderful member of our staff! We're grateful that you appreciated your stay and hope to see you again soon!

8/10 Good

PATRICK

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024
Response from Michael on 29 Mar 2024
Thank you for the review!

10/10 Excellent

Jay

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for the price. Nothing luxurious, but the room was clean and nice enough. Great location for a traveler off the I-95. Parking was easy, close and free. Hotel restaurant was good and very reasonably priced. Only had breakfast there but everyone was happy. Was surprised to see a local stop there to get a gift certificate for a friend/family. There were other food options close as well. Nice pool and all the staff we interacted with were friendly. Coffee station near the front desk was better than the in-room coffee that many places have. No complaints about our stay at the Bangor Grande.
Stayed 1 night in Mar 2024
Response from Guest Services on 28 Mar 2024
Thank you so much for letting us know how your stay with us went. We are always making changes and hope we will get to have you again.

6/10 Okay

Christine

Stayed 1 night in Mar 2024
Response from Guest Services on 15 Apr 2024
Thank you for coming Christine

6/10 Okay

Rebecca

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
the halls were dirty and the room smelled stale and musty.
Stayed 1 night in Mar 2024
Response from Michael on 21 Mar 2024
We're sorry your stay with us wasn't the greatest, hopefully if you decide to stay with us again in the future, you will have a better experience next time.

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, everything was ultra clean, easy to find and park, very comfortable bed! I will definitely be returning here!
Stayed 1 night in Mar 2024
Response from Michael on 21 Mar 2024
Thanks very much, we appreciate having you with us and look forward to seeing you again soon!