Outdoor pool
Check availability

Reviews of Prime Asia Hotel

4 out of 5
Prime Asia Hotel
Narciso Ave., Malabanias, Angeles City, Pampanga

Reviews

8.0

Very good

Rating 10 - Excellent. 103 out of 301 reviews" "
Rating 8 - Good. 120 out of 301 reviews" "
Rating 6 - Okay. 44 out of 301 reviews" "
Rating 4 - Poor. 17 out of 301 reviews" "
Rating 2 - Terrible. 17 out of 301 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

myron jon

Liked: Cleanliness, staff & service
Great place
Stayed 2 nights in Mar 2024

6/10 Okay

Rex

Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jeff

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 17 nights in Jan 2024

2/10 Terrible

Diosana Marie

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Durand, FPO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Michael

Liked: Staff & service
Stayed 9 nights in Jan 2024

10/10 Excellent

Bacilio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to SM
Stayed 3 nights in Nov 2023

8/10 Good

Bacilio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable
Stayed 2 nights in Nov 2023

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay got upgraded
Upgraded to the loft after being a loyal customer for many years. Great experience as always. Love the rooftop pool and hot tub.
Stayed 1 night in Nov 2023

6/10 Okay

Marc

Travelled with family
Liked: Staff & service
You can find better at this price
Not exactly the cleanest or well maintained establishment. Exceptionally friendly and helpful staff.
Stayed 1 night in Nov 2023

8/10 Good

David

Liked: Cleanliness, staff & service
Nice place
Stayed 20 nights in Oct 2023

10/10 Excellent

Jovito

Stayed 3 nights in Oct 2023

10/10 Excellent

Andre, Brampton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is great. The staff were amazing, the rooftop patio was lovely. My issue is the location is a bit shady at night although very close to walking street and the mall. Transportation is cheap so it should solve that problem. The second was no food allowed in the room, a minor problem. Didn't affect me too much. I still give it a 5 star rathing overall.
Stayed 4 nights in Oct 2023

2/10 Terrible

Jocelyn

Stayed 1 night in Sep 2023

4/10 Poor

Terrance

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The jacuzzi did not work
Stayed 2 nights in Sep 2023

6/10 Okay

Thomas

Travelled with partner
Liked: Staff & service, amenities
The Staff were very friendly… 24 hour pool and Resto open…. Pretty noisy with trikes… view from room was a gas station. Coffee bar and treats tasty…. Needs some upgrading… but the friendly staff made up for it…. We were exhausted and they let us check in a little bit earlier, which made a huge difference for us.
Stayed 3 nights in Sep 2023

8/10 Good

Demetri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was good but i am not so happy Their queen bed has only 1 pillow each bed. So because there’s 4 of us in the room, we need 2 more pillows added. They only put 1 pillow esch bed so they can charge extra for esch pillows
Stayed 1 night in Sep 2023
Response from Prime Asia Hotel on 19 Sep 2023
Thank you for your kind review. We are glad to know that you had a good stay, and we look forward to welcoming you back soon!

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is excellent. Top service and very clean. Well worth the money.
Stayed 3 nights in Aug 2023
Response from Prime Asia Hotel on 24 Aug 2023
Thank you for your kind feedback. We are glad to know that you enjoyed your stay with us, and we look forward to welcoming you back soon!

10/10 Excellent

Emilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean
Response from Prime Asia Hotel on 24 Aug 2023
Thank you for your kind feedback. We are happy you had a great stay with us, and we look forward to welcoming you back soon!

6/10 Okay

Roberto

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel was like the reality vs expectation. In the picture looks like it was new, but in reality the hotel is like 10 years old with re painting and renovation..the washroom door was so old,my chair on the was room was tearing apart.
Stayed 1 night in Aug 2023
Response from Prime Asia Hotel on 24 Aug 2023
Thank you for your kind feedback. We regret to know that your stay was not up to your expectations. We hope that you give us another chance to provide a better service in the future.

8/10 Good

David

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Had 4 scheduled to stay and only 2 towels/2pillows. They charge extra for towels and pillows which was crazy. TV sucked in the room and they charge crazy extra to get you a car and make you pay it to them. 1500 ride at the most cost us 2300. Just crazy
Stayed 2 nights in Jul 2023

8/10 Good

ronny

Stayed 6 nights in Jun 2023
Response from Prime Asia Hotel on 30 Jun 2023
Thank you for your kind feedback. We are happy to know that you had a great stay with us, and we look forward to welcoming you back soon!

8/10 Good

Marites

Stayed 1 night in Jun 2023
Response from Prime Asia Hotel on 29 Jun 2023
Thank you for your kind review. We are glad to know that you enjoyed your stay with us, and we look forward to welcoming you back soon!

8/10 Good

Renato

Travelled with family
Liked: Staff & service
staff are polite and caring but place is old and not well maintained
Stayed 1 night in Jun 2023
Response from Prime Asia Hotel on 27 Jun 2023
Thank you for your kind review. We are glad to know that you have enjoyed your stay with us. We are in the process of gradually renovating our hotel rooms and facilities.Thank you once again, and we look forward to welcoming you back soon!

8/10 Good

David

Stayed 1 night in Jun 2023
Response from Prime Asia Hotel on 25 Jun 2023
Thank you for your kind review. We are glad to know that you enjoyed with us, and we look forward to welcoming you back soon!

8/10 Good

NOEMI, SINGAPORE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel location is near SM Clark about 8-10 mins walk. The area is near also to other local markets and eateries.
Stayed 1 night in Jun 2023
Response from Prime Asia Hotel on 13 Jun 2023
Thank you for your kind feedback. We are glad to know that you enjoyed your stay with us, and we look forward to welcoming you back soon!

6/10 Okay

Emelene

Travelled with family
The hotel is okay but hard to park and it’s a crowded place .why do I have to pay extra pillow fir 2 beds family room and rent kettle also? I don’t understand this extra extra charges
Stayed 2 nights in May 2023
Response from Prime Asia Hotel on 5 Jun 2023
Thank you for your kind feedback. We are working on building an automated parking system, adding 40 parking spaces very soon. Following a survey that we conducted with the local market, we found that most of our guests prefer further discounts on room rates where they would pay for additional requirements separately. This allowed us to reduce our rates by 17 percent parallel to the related cost-saving measures.

8/10 Good

Christine

Stayed 3 nights in May 2023
Response from Prime Asia Hotel on 3 Jun 2023
Thank you for your kind review. We are glad to know that you enjoyed your stay, and we look forward to welcoming you back soon.

10/10 Excellent

Archimedes

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the pool and restaurant/ bar and spa at the top floor! Staff are very friendly and accomodating.
Stayed 1 night in May 2023
Response from Prime Asia Hotel on 25 May 2023
Thank you for your kind review. We are glad to know that you enjoyed your stay with us, and we look forward to welcoming you back soon!

6/10 Okay

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Can be too noisy specially when groups or families have their little one running around in room not realize there some people still asleep in the morning you hear them above you. And food is not as nice and very limited to choose. You have to ask more pillows for the rooms and everythings that you need in the room. Theres no sun beds where you can relax. So many things i can include here. But not sure if we gonna stay here again.
Stayed 5 nights in Apr 2023
Response from Prime Asia Hotel on 21 Apr 2023
Thank you for your kind review. We regret to know that you were not satisfied with your stay with us. We are happy to inform you that we are working on adding more items to our menu, and we also recommend that you try our Mediterranean restaurant on the ground floor. Thank you once again, and we hope that you give us another change to provide a better service in the future.

10/10 Excellent

Mary Grace

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Prime Asia Hotel on 11 Mar 2023
Thank you for visiting us, and for sharing your kind feedback. We look forward to welcoming you back soon!

8/10 Good

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities
Few minor issue but they fixed it.
Response from Prime Asia Hotel on 15 Feb 2023
Thank you for sharing your experience, and we look forward to welcoming you back soon!

6/10 Okay

Michel

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
If you don't mind paying Extra (not advertised BTW
I'll be straight and blunt. Hotel, Room, Pool, Penthouse. Very good, clean, good space, all fine. If it was not of the next... I would recommend. But I cannot. The hotel as a "BUY IN HOTEL ONLY" policy, meaning, you cannot brings any food, drink, beer or so inside. You are stuck to use their, at 3x the price or more or you pay a penalty. And they tell you AFTER you book, not before. On this I do not recommended this hotel, though everything else would be fine.
Stayed 2 nights in Oct 2022

6/10 Okay

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prime Asia
Well the hotel stay was fine. But at checkin there was a form to sign that stated if you brought outside food or coffee such as Starbucks there would be a 300 peso fine. I get that there is a restaurant on site but maybe they don't serve what I want! There is no water kettle in the room so if I wanted Milo or my coffee there was no way to prepare it. This was just an unsettling thing in my mind and I probably will never stay here again due to that one thing
Stayed 1 night in Aug 2022

10/10 Excellent

Samatha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing Amenities were clean and comfortable. Very affordable
Stayed 1 night in Aug 2022
Response from Prime Asia Hotel on 24 Aug 2022
Thank you for your kind review. We are glad to know that you enjoyed your stay with us, and we look forward to welcoming you back soon!

6/10 Okay

stuart

Stayed 5 nights in Aug 2022

6/10 Okay

Chun Weng Poh

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Toilet in the lobby needs serious work. No outside food and drinks allows and you can only consume food and drinks purchased from the inhouse cafe and restaurant like a prison. Nice view from the pool though.
Stayed 2 nights in Jul 2022

10/10 Excellent

Jordan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2022
Response from Prime Asia Hotel on 24 May 2022
Thank you for staying with us, and for sharing your kind feedback. We look forward to welcoming you back soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cash only for restaurant and bar.
An enjoyable short stay, room was comfortable and service excellent. Only down side was not having the ability to pay by card for food and drink services.
Stayed 1 night in May 2022

2/10 Terrible

Aubry

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
To be fair, my review is solely on the fact that hours before check-in time (which was 4 pm). My room was canceled by the establishment. When I booked the room, I selected “pay at hotel”. Luckily I had internet on the plane and I saw an email from the hotel via Expedia telling me ways to pay for the room. This was a red flag in my mind. Short version: The hotel was contacted and they said my room was booked to another person because I had not paid yet. How can I pay at the hotel (as selected) during the booking process before check-in time, if I’ve not even arrived yet! This was one hour before my flight landed. Tip for the hotel. Don’t allow “pay at hotel” to be a selection if your system or whomever staff wise can cancel the room of someone that has already booked a room. It’s deceiving. On principal alone, I will never try to book the hotel again.
Stayed 1 night in Feb 2022
Response from Prime Asia Hotel on 27 Feb 2022
Thank you for your kind feedback. We are contacting Expedia to understand why they opened "Pay at Hotel" because our contract with them includes only bookings that are pre-paid. They must have activated it without our permission or consent, and for that, we are now closing availability on Expedia until this is re-closed.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff treated us with the utmost of respect and care even facilitating some special requests. This hotel is a great place to stay and the staff is amazing -1st class employees! Also, Management is clearly and directly involved to make this a great place to stay. We hope to go here again. They amazed us with their service.
Stayed 7 nights in Apr 2021

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place to stay in Angeles City.
The stay was excellent from start to finish. The staff was always available and eager to serve. The Piccolo Padre Restaurant is a true Five-Star Fine Dining Experience. We would definitely visit again!
Stayed 2 nights in Apr 2021

10/10 Excellent

Adriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas at Prime Asia
Though we experienced an earthquake during our stay, and it was understaffed because of the covid situation, we managed to get out of the building because of its fire alarm and easy access to stairs. The hotel staff were trained, hospitable and accommodating. We woud have stayed longer if not for work.
Stayed 1 night in Dec 2020
Response from Prime Asia Hotel Reception on 1 Jan 2021
Thank you Adriel for sharing your experience. Our guests' safety and security are out top priority. We hope to welcome you again soon!

8/10 Good

Phil, Angeles City Pampanga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice hotel. Pandemic so understandable that it was understaffed. Restaurants were closed. But had the junior suite at a discounted rate
Stayed 2 nights in Nov 2020
Response from Prime Asia Hotel Reception on 17 Dec 2020
Thank you for your feedback. We are glad to know that you enjoyed your stay with us.

6/10 Okay

seth

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2020

6/10 Okay

Aaron

Travelled with family
Disliked: Staff & service
Check in customer service was TERRIBLE!
We tried to contact the hotel via 4 different methods (including calling) to confirm if the pool and hot tub were functioning prior to arrival so we didn't waste any of anyone's time. We received no responses. They didn't even answer the phone. We arrived, and asked directly "Before we waste anyone's time, are the Pool and Hot Tub working, and is the Hot Tub Heater on?" The ONLY reason we booked this hotel was for the Pool and Hot Tub. The answer was "The pool and Hot Tub are working, but the Hot Tub heater is still under repair." We were offered to cancel but decided that as we were already there now, the hours spent in the pool that evening and next morning would be worth the $100 per night fee. We emptied the car, got the kids in, filled out all their paperwork and were then told it was now 4:45pm we could not swim as the pool had reduced hours and closed at 5pm. Obviously we were VERY upset that they did not mention this knowing full well how our ENTIRE stay was based on the Pool and Hot Tub, the Hot Tub was already not working, so we were going to pay $100 for a 3 hour swim in the morning??? The Customer Service person was useless and actually made the issue worse. Eventually the head of security came and offered to extend the pool hours, which is what e had been asking for the whole time (or a refund) but no manager was available (of course). The Customer Service guy needs the sack, the Security Manager needs a pay rise.
Stayed 1 night in Nov 2020
Response from Prime Asia Hotel Reception on 14 Nov 2020
Thank you for your review. Before you make the booking, the operating hours are listed on the page. It is also listed on our website. That includes the reception operating hours, which is not available to take your call after 10pm. Moreover, when you make the reservation, all these details are also mentioned in your confirmation letter. Our receptionist is a very professional team member who was able to maintain his composure and avoid answering back, even when your threw a tissue at him and insulted him. It is our protocol that when a guest is very angry, only the security manager deals with him.

8/10 Good

Verified traveller

Stayed 24 nights in Sep 2020
Response from Prime Asia Hotel Reception on 12 Nov 2020
Thank you for your review. We hope to welcome you back soon at Prime Asia Hotel

2/10 Terrible

Christopher

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed at Asia Prime property about two months ago. No problems checking in then. They check to see that my wife and I were working in Pampanga This time I booked the hotel the same way. When I went there they said they were sorry we could not check in with having a voters ID which is required now for a Barangay ID. Of course I’m in Pampanga since last November to work and I’m a foreigner and cannot get a Voters ID. The front desk clerk said for me to contact Hotels.com for a refund. I did do that and the hotel manager was kind enough to reply and also told me to contact Hotels.com and have them process the refund since that is where I booked it. After waiting a week for Hotels.com to process a small refund, Hotels.com sent me an email saying the property Refused to refund me. So I’m not
Stayed 1 night in Sep 2020
Response from Prime Asia Hotel Reception on 22 Sep 2020
Hi Christopher, We didn't refuse to issue a refund. We also instructed the website to issue it accordingly. Will follow up again regarding this matter, and will get back to you. Thank you.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Prime Asia Hotel Reception on 31 Aug 2020
Thank you for your rating, and we look forward to welcoming you back soon!