Thank you for taking the time to share your recent experience at Yokohama Bay Sheraton Hotel & Towers. We are delighted to learn that you were satisfied by our convenient location. Once again, thank you and we look forward to welcoming you at Yokohama Bay Sheraton Hotel & Towers in the near future.
Everyone was wonderful who worked there . The breakfast was great. And the Yokohama station shops and restaurants of 2 floors is something you don't want to miss!
Michael
เข้าพัก 4 คืน, เมษายน 2024
การตอบกลับจาก Yokohama Bay Sheraton Hotel & Towers วันที่ 26 เม.ย. 2024
Thank you for the positive review. We always strive to provide breakfast options that our guests will enjoy. If you have the opportunity to visit Yokohama again, please consider staying at our hotel.
การตอบกลับจาก Yokohama Bay Sheraton Hotel & Towers วันที่ 9 เม.ย. 2024
Thank you very much for choosing Yokohama Bay Sheraton Hotel & Towers. Thank you for taking time out of your busy schedule to write this review. We are happy to hear that the good location of our hotel made your stay more comfortable.We will make every effort to further satisfy you in the future. We look forward to welcoming you again.
6/10 พอใช้
Herbert
28 มี.ค. 2024
ชื่นชอบ: พนักงานและบริการ
Herbert
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Yokohama Bay Sheraton Hotel & Towers วันที่ 9 เม.ย. 2024
Thank you very much for using Yokohama Bay Sheraton Hotel & Towers. Also, thank you for taking the time out of your busy schedule to post your review.We will do our best to further satisfy you in the future. All of our staff are looking forward to your next visit.
An amazing place to stay in Yokohama - super close to the station for easy access to get into Tokyo and rooms were so spacious for Japanese hotels.
Kaylyn
เข้าพัก 4 คืน, ธันวาคม 2023
การตอบกลับจาก Yokohama Bay Sheraton Hotel & Towers วันที่ 9 เม.ย. 2024
Thank you for your warm words! We are delighted to hear that you enjoyed your stay in Yokohama. The convenient location near the station provides easy access from Tokyo Station, Haneda Airport, and Narita Airport. We are glad you liked our spacious rooms. We sincerely look forward to welcoming you again.
10/10 ดีเลิศ
Junko
13 มี.ค. 2024
Junko
เข้าพัก 3 คืน, มีนาคม 2024
การตอบกลับจาก Yokohama Bay Sheraton Hotel & Towers วันที่ 9 เม.ย. 2024
Thank you very much for choosing Yokohama Bay Sheraton Hotel & Towers. Thank you for taking time out of your busy schedule to write this review.We will make every effort to further satisfy you in the future. We look forward to welcoming you again.
Excellent bed and location and breakfast buffet was incredible
Laura
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Yokohama Bay Sheraton Hotel & Towers วันที่ 9 เม.ย. 2024
Thank you for your positive feedback! We are glad to hear that you enjoyed our comfortable beds and convenient location. We take pride in offering a delicious breakfast buffet, and we are thrilled that you found it incredible. We appreciate your kind words and hope to welcome you back in the future.
การตอบกลับจาก Yokohama Bay Sheraton Hotel & Towers วันที่ 16 ก.พ. 2024
Thank you very much for using Yokohama Bay Sheraton Hotel & Towers. Thank you again for your comments. We are happy to hear that you were able to relax and enjoy your stay. All of our staff are looking forward to your next visit.
8/10 ดี
kwang ja
27 ธ.ค. 2023
kwang ja
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Yokohama Bay Sheraton Hotel & Towers วันที่ 19 ม.ค. 2024
Thank you very much for using Yokohama Bay Sheraton Hotel & Towers. Thank you again for your comments. We are happy to hear that you were able to relax and enjoy your stay. All of our staff are looking forward to your next visit.
การตอบกลับจาก Yokohama Bay Sheraton Hotel & Towers วันที่ 19 ม.ค. 2024
Thank you very much for using Yokohama Bay Sheraton Hotel & Towers. Thank you again for your comments. We are happy to hear that you were able to relax and enjoy your stay. All of our staff are looking forward to your next visit.
การตอบกลับจาก Yokohama Bay Sheraton Hotel & Towers วันที่ 19 ม.ค. 2024
Thank you very much for using Yokohama Bay Sheraton Hotel & Towers. Thank you again for your comments. We are happy to hear that you were able to relax and enjoy your stay. All of our staff are looking forward to your next visit.
การตอบกลับจาก Yokohama Bay Sheraton Hotel & Towers วันที่ 19 ม.ค. 2024
Thank you very much for using Yokohama Bay Sheraton Hotel & Towers. Thank you again for your comments. We are happy to hear that you were able to relax and enjoy your stay. All of our staff are looking forward to your next visit.
การตอบกลับจาก Yokohama Bay Sheraton Hotel & Towers วันที่ 19 ม.ค. 2024
Thank you very much for using Yokohama Bay Sheraton Hotel & Towers. Thank you again for your comments. We are happy to hear that you were able to relax and enjoy your stay. All of our staff are looking forward to your next visit.
Great place to stay, the staff are very helpful and polite.
David
เข้าพัก 6 คืน, พฤศจิกายน 2023
การตอบกลับจาก Reservation Team วันที่ 9 ธ.ค. 2023
Dear David, Thank you for your stay at Yokohama Bay Sheraton Hotel, and appreciate taking the time to share your recent experience. We are looking forward to welcoming you back to our Hotel in the near future.Yokohama Bay Sheraton Hotel & Towers
Dear Chih-Wei, Thank you very much for staying at Sheraton Hotel & Towers and your great comment. We are looking forward to welcoming you back to our Hotel in the near future!Yokohama Bay Sheraton Hotel & Towers
Dear Shen, Thank you for taking the time to share your recent experience at the Yokohama Bay Sheraton Hotel & Towers with us. We are looking forward to welcoming you back to our Hotel in the near future!Yokohama Bay Sheraton Hotel & Towers
10/10 ดีเลิศ
JUNKO
16 พ.ย. 2023
JUNKO
เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก Yokohama Bay Sheraton Hotel & Towers วันที่ 18 พ.ย. 2023
Thank you very much for using Yokohama Bay Sheraton Hotel & Towers. Thank you again for your comments. We are happy to hear that you were able to relax and enjoy your stay. All of our staff are looking forward to your next visit.
การตอบกลับจาก Yokohama Bay Sheraton Hotel & Towers วันที่ 18 พ.ย. 2023
Thank you very much for using Yokohama Bay Sheraton Hotel & Towers. Thank you again for your comments. We are happy to hear that you were able to relax and enjoy your stay. All of our staff are looking forward to your next visit.
I had great room value that came with lounge access that offers savory meals and beverages and amazing breakfast buffet. My room was very spacious with beautiful view of Yokohama, and the value was beyond my expectations because if you book mediocre motel in SF, the price was equivalent to that when i booked here.
Hideki
เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก Yokohama Bay Sheraton Hotel & Towers วันที่ 21 พ.ย. 2023
Thank you for staying at the Yokohama Bay Sheraton Hotel & Towers.Your rating is very much appreciated and very encouraging to us.We have many room types to choose from, so we hope you will find the one that suits you best and enjoy your stay with us in the future.Best Regards.
The place to stay at Yokohama Station. Many train lines are literally minutes away. I had site visits all around Kanto and Kanagawa for 3 days and managed it from here. It was only possible from this location. Pool is a little small. Don’t expect a big pool but it was adequate.
Jose
เข้าพัก 4 คืน, ตุลาคม 2023
การตอบกลับจาก Room Reservation Team วันที่ 3 พ.ย. 2023
Dear Mr. Jose, Thank you very much for staying at Sheraton Hotel & Towers and your comment. We are looking forward to welcoming you back to our Hotel in the near future.
10/10 ดีเลิศ
Stephen
31 ต.ค. 2023
Stephen
เข้าพัก 3 คืน, ตุลาคม 2023
การตอบกลับจาก Room Reservation Team วันที่ 3 พ.ย. 2023
Dear Stephen, Thank you very much for staying at Yokohama Bay Sheraton Hotel & Towers, and thank you for the feedback. We are looking forward to welcoming you back to our Hotel in the near future.
การตอบกลับจาก Yokohama Bay Sheraton Hotel & Towers วันที่ 31 ต.ค. 2023
Mr.Clyde, Thank you very much for using Yokohama Bay Sheraton Hotel & Towers. Thank you again for your comments. We are happy to hear that you were able to relax and enjoy your stay. All of our staff are looking forward to your next visit.
Level of service and knowledge varies among staff. Front desk and concierge are excellent. Morning buffet food are great but staff needs more training.
Yumiko
เข้าพัก 4 คืน, ตุลาคม 2023
การตอบกลับจาก Yokohama Bay Sheraton Hotel & Towers วันที่ 21 พ.ย. 2023
Thank you for staying at Yokohama Bay Sheraton Hotel & Towers.Your high praise and compliments to our staff are greatly appreciated.However, we are sorry to hear that you were not satisfied with the service of some of our staff.We are celebrating our 25th anniversary , but we have a young staff and are still developing. We will continue to strive to serve many more customers in the future.Best Regards.
10/10 ดีเลิศ
Loan
13 ต.ค. 2023
Loan
เข้าพัก 1 คืน, กันยายน 2023
การตอบกลับจาก Room Reservation Team วันที่ 3 พ.ย. 2023
Dear Loan, Thank you very much for staying at Yokohama Bay Sheraton Hotel & Towers, and thank you for the feedback. We are looking forward to welcoming you back to our Hotel in the near future.
การตอบกลับจาก Yokohama Bay Sheraton Hotel & Towers วันที่ 31 ต.ค. 2023
Dear Mr.yoontae,Thank you very much for using Yokohama Bay Sheraton Hotel & Towers. Thank you again for your comments. We are happy to hear that you were able to relax and enjoy your stay. All of our staff are looking forward to your next visit.
It was good location right across Yokohama station, connected via underground passageway. Very big rooms in Japan standards. Only issue will be the choice of shower gel and shampoo, the scent may not be everyone's favourite.
Otherwise highly recommended.
Sze Ling
เข้าพัก 2 คืน, กันยายน 2023
การตอบกลับจาก Room Reservation Team วันที่ 3 พ.ย. 2023
Dear Ms. Sze Ling, Thank you very much for staying at Sheraton Hotel & Towers and thank you for sharing your comment about the shower gel and shampoo. We are looking forward to welcoming you back to our Hotel in the near future.
การตอบกลับจาก Yokohama Bay Sheraton Hotel & Towers วันที่ 31 ต.ค. 2023
Thank you very much for using Yokohama Bay Sheraton Hotel & Towers. Thank you again for your comments. We are happy to hear that you were able to relax and enjoy your stay. All of our staff are looking forward to your next visit.
การตอบกลับจาก Yokohama Bay Sheraton Hotel, Room Reservation team วันที่ 3 พ.ย. 2023
Dear Xavier, Thank you very much for staying at Sheraton Hotel & Towers and your great comment. We are looking forward to welcoming you back to our Hotel in the near future.
การตอบกลับจาก Yokohama Bay Sheraton Hotel & Towers วันที่ 25 ก.ย. 2023
Dear Nga Lun Alan, Thank you for taking the time to share your recent experience at the Yokohama Bay Sheraton Hotel & Towers with us. We are looking forward to welcoming you back to our Hotel in the near future.
They did not recognize my gold Marriott Bonboy member status unless you book through their website. The staff at login reluctantly added the number but told me not to expect any gold privileges. Unfortunately the pool is only for gold members or above, which they don’t tell you until you show up at the pool. The cleaning crew was excellent and did a fabulous job every day. The rooms were dated and there were not enough plugs nor any USB ports to charge our phones and laptops. Very convenient location to shops and restaurants in the mall downstairs. Train station was about 5 mins walk. We decided to move to shin-Yokohama, which was more convenient to Shinkansen and half the price.
Takao
เข้าพัก 4 คืน, กันยายน 2023
การตอบกลับจาก Yokohama Bay Sheraton Hotel & Towers วันที่ 21 พ.ย. 2023
Thank you very much for staying at Yokohama Bay Sheraton Hotel & Towers.We are very pleased to receive compliments from you regarding our cleaning.However, we are very sorry to hear that you were disappointed with the room facilities and the Gold Elite benefits.It is a well-known fact that according to Marriott's rules, membership benefits cannot be attached to reservations made by outside parties, but we should have been more accommodating to you regarding the hotel's own benefits, such as use of the swimming pool. We apologize for the inconvenience.If you decide to stay with us again, we would be delighted to welcome you with open arms.We look forward to serving you again.