Good morning Shawn,Thank you for such a wonderful review! The feedback helps to keep our team on their toes. If you have any questions or would like to discuss anything with us please do not hesitate to contact me directly.

Thank you for your feedback. My apologies for the inconvenience, we are a non-smoking hotel however there are times where our guests do not comply to that rule, we do our best to stop them. We will increase our security on the floors to insure this does not happen again.

Good afternoon Steven,Thank you for your review, you have my most sincere apologies for the inconveniences you have had during your stay.We hope you will give us another chance, and if you do please come and see me personally and I will take care of you.

Thank you for your feedback, we appreciate you. If there is anything you would like to discuss please do not hesitate to contact me directly.

Good morning Keisha,Thank you for such positive feedback, you have made our staff smile with your review!If you need anything please do not hesitate to contact us at anytime.

Good morning Colin,Thank you so much for the wonderful review! We look forward to seeing you again.You have made our day!

Good morning Keisha. Thank you for your review. This review has made my front desk staff and my housekeeping staff very happy. Thank you for putting a smile on everyone's face!! We look forward to seeing you again.

Good morning Joyce. Thank you for your review. The reviews help to make us better at helping guests. We look forward to seeing you again.

Good morning Joyce. You have made our staff's day with your review. Thank you for the positive review and we look forward to seeing you again.

Good morning Joyce. Thank you for your feedback we appreciate all reviews. If there is anything you would like to discuss please do not hesitate to contact me directly.

Thank you for your feedback, we appreciate all reviews.

Good morning Brent,Thank you for your feedback, we use all our reviews to better our guest/staff relationships. If you would like to discuss anything please do not hesitate to contact me directly.

Good morning Sung Jin, your feedback is very important to us and we appreciate the time you took to leave us a review.We thank you very much and look forward to you coming back to visit us again.

Good morning Chloe.Thank you for your feedback, we appreciate all reviews.For your next visit please do not hesitate to contact the front desk for anything you may need.

Good morning Edward.Thank you for your feedback, we appreciate all reviews.For your next visit please do not hesitate to contact the front desk for anything you may need.

Good morning Catherine, I am very sorry to hear that you had limited supplies in your kitchenette, now that we know we will make sure to set up the kitchenettes with the appropreate items. For your next visit if you find there is not what you need please do not hesitate to contact the front desk and we will do our best to supply you with what you need. Unfortunately the restaurant is leased out to a different company and they have set hours of 8am to 8pm. I am very sorry for the inconvenience.

Good morning Jieun, Thank you for your feedback, we appreciate all reviews. I also really like our location! If you need anything do not hesitate to contact me directly. We look forward to see you again.

Good morning Shauna!Thank you for your review. We appreciate all reviews and look forward to seeing our guests

Good morning Shunmugapriya! Thank you for your review. We appreciate all reviews and look forward to seeing our guests

Good afternoon Steve, thank you for your review. I think we have pretty good rooms too! I am very happy to hear that you had a good stay with us, and we look forward to having you come and stay with us again.

Good afternoon Mimi,Thank you for your review. They do help us make our team better. I am very glad you had a quiet and comfortable stay, we look forward to seeing you again. Thank you

Good morning Tara, Thank you for your review. We appreciate all reviews and look forward to seeing our guests.

Good morning Charles, thank you for your review. All reviews help us to make our guests stay with us that much better. Your review has put a smile on all of the staffs faces today, thank you for that!!

Good afternoon Auburn, Thank you for your review we appreciate all reviews. I am very sorry you did not have a pleasant stay with us if there is anything I can do for you please to do not hesitate to contact me directly.

Good morning Talar, thank you for your review. I am very sorry to hear that your visit was not pleasant. Our housekeeping does not come to your room unless you have a tidy up sign on the door, it should have been told to you on check in. The gym is open from 7 am until 9 pm daily, you do need a code to get into the gym which also should have been provided at check in. Unfortunately the restaurant is owned from outside the hotel and they were closed for maintenance. As per the cigarette smell, we are a non-smoking hotel and if we were aware someone was smoking in the hotel it would have been addressed immediately. If you would like to discuss further please contact me or our General Manager directly.

Good morning Pat,Thank you for your review we appreciate all reviews as they help us to better our guests future experiences.

Good afternoon Jessica, we appreciate all reviews as they help us make our guests future stays better. We are working on getting the floors in the rooms all professionally cleaned. I am very sorry about the restaurant being closed. We also wish that we had more space to store luggage. My apologies for the inconvenience you have had. If you would like to get in touch with me directly we can talk about the issues.

Good morning Felicia. You have my apologies for your poor stay. We were not aware that the bathroom door would not close, I will definitely let maintenance know about the missing grout as well. If there is anything else we can do for you please do not hesitate to contact me directly.

Good afternoon Kristopher. Thank you for your review as we find them all helpful to try and make your next stay with us as easy as possible. I am very sorry for the ups and downs and you guys were amazing. We will update our portals with the proper check out time. In the mean time if you need anything please do not hesitate to contact me directly.

Good afternoon Isaac, thank you for your review, we appreciate all reviews. If there is anything we can do for you please do not hesitate to contact myself directly.Thank you

Good morning Fabiola,My apologies for not having any service for your stay. Our housekeepers do not go into our guests rooms unless they have the please tidy up sign on the door, or if the guests come to the front desk and request service. If you would like to talk about this further please do not hesitate to contact me directly.

Good morning Lara. I am appalled to know that the staff acted in this way, my deepest apologies to you for how disappointed your stay was. If you would like to discuss this further please do not hesitate to contact myself or our GM directly.

Good morning Arisa. Thank you for your review, we appreciate all reviews as they help us to make your next stay with us better.

Good morning Richard, I am extremely sorry for the inconvenience of the cold room. With how cold the weather was during that time the front desk staff were giving out small portable heaters and extra blankets. If you would like to discuss this further please do not hesitate to contact me directly. Thank you for your review we appreciate all reviews as they help us make your next stay better.

Good morning Fred! We appreciate all reviews.They help us to keep our staff on their toes! We look forward to seeing you again. Thank you

Good morning Aileen, thank you for your review. If there is anything we can do to make your stay better please do not hesitate to contact me directly.

Good morning Jesus, thank you for your review. We appreciate all reviews. If at all we could do anything to make your stay better please do not hesitate to contact me directly.

Thank you for your review. We appreciate all reviews and look forward to seeing our guests.If there is anything we can do for you please do not hesitate to contact us.

Thank you for your review. We appreciate all reviews and look forward to seeing our guests.

Thank you for your review. We appreciate all reviews and look forward to seeing our guests.

Good morning, and Happy New Year!!! Thank you for your review, we appreciate all our guests reviews. Best Wishes for the year!

Good morning Burton,We are pleased to hear your stay with us was excellent! This lets our team know they are on the right path and to keep being the best that they can be. Thank you,

Good morning Robert! Thank you for your review. We appreciate all reviews and look forward to seeing our guests again.My apologies regarding the noise, please let us know if there is anything else we can do.

Good afternoon Miranda! Thank you for your review. We appreciate all reviews and look forward to seeing our guests, please come back and visit us again.

Good morning. Thank you for your review, we appreciate all feedback received.

Good afternoon Richard. Thank you for your review we take all of our reviews as a positive way to make our guests stays as comfortable as possible.

Thank you for your review. We appreciate all reviews as they help to keep us up to date on our guests wants and needs.

Thank you for your review. We appreciate all reviews as they help to keep us up to date on our guests wants and needs.