After the payment. they told me that they don't have sifficient beds and they recommended to cancel the reservation. We had to find a hotel near by for the lodging. The staff didn't really care to help. They said they cancel the charge but they wouldn't provide a receipt.
Steven
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก SONO Hotels & Resorts วันที่ 17 พ.ค. 2024
Dear Sir/Madam,We would like to express our apologies for your inconvenience during your stay.We will make sure that your valuable comments will be shared with the relevant department to prevent similar issues. Thank you