2/10 แย่มาก
greg
เดินทางกับครอบครัว, เดินทางกับครอบครัวและเด็กเล็ก
31 พ.ค. 2024
They tried to coerce me into paying an “HOA” fee when I checked in when I had already paid for my stay in full. I spoke with the regional manager and when she couldn’t explain or show me in writing what the fee was for when I provided her with my emails from their property as well as Expedia she got upset and decided to “waive” the fee.
The next day by the pool area the staff was rude and said that my family wasn’t allowed to use the pool per the front office. I proceeded to the front office and they said the manager wasn’t available when I asked for her specifically and provided the front desk with her card.
The front desk called the police and said that I was being belligerent… When the police arrived I provided them with my receipts, showed them all my emails and explained the situation. The police were very helpful and got them to issue a full refund. This was on 5/25/24, today is 5/31/24 and I still haven’t received my refund. The police officer said they literally issued the refund online in front of him & said it would be in his report. I’m hoping I get my money back soon or I will be forced to take legal action.
greg
เข้าพัก 5 คืน, พฤษภาคม 2024