Dear "Pablo Favela",thank you very much for your positive feedback regarding your recent stay with us at our "Grand Hotel Wien".I am please read that you found our hotel to be spectacular and you enjoyed our central location in the heart of Vienna.Thank you again for sharing your experience and we are really looking forward to welcome you back to our hotel in the nearest future.Kind regards,Thomas KoppitschGuest Relation Manager Grand Hotel Wien

Dear "Sarnya",thank you very much for your throughout positive feedback regarding your stay with us at our "Grand Hotel Wien".I also want to say thank you for your kind comments about our staff members and will let them know about it. I am pleased to read that we were able to fulfill or better exceed your expectations during your stay.I am really looking forward to welcome you back on your next to trip to Vienna.Kind regards,Thomas KoppitschGuest Relation Manager Grand Hotel Wien

Dear "Shiro",thank you very much for taking the time to share your experience about your recent stay with us.I am happy to read that you could take advantage of our central location in the heart of Vienna and next to most of the sightseeing spots of the inner city. Your positive comments about our various breakfast buffet are much appreciated and I will forward these to the staff team of our "Grand Brasserie".I am sorry to read that you were not satisfied with range of your room or that it didnt met your expectations. Therefore I would kindly let you know for your the next time that we have different room types to choose, such as room size, view of other items to choose. It would be nice if you would still give us another chance and let us welcome you back to Vienna. Kind regards,Thomas KoppitschGuest Relation Manager Grand Hotel Wien

Dear Michel,Thank you for placing your trust in us and sharing your experience with us. I am very pleased to read that you were able to enjoy your stay with us to the fullest and that we were able to meet your expectations.Thank you for your kind comment with your absolute rating with 5 out of 5, which I will gladly forward to our responsible departments.We are already looking forward to welcoming you again at the Grand Hotel Wien. Yours sincerely,

Dear Takahito,Thank you for placing your trust in us and sharing your experience with us. I am very pleased to read that you were able to enjoy our location, atmosphere in the bar and our comfortable rooms. It is always great to read that we were able to meet our guest expectations. We are already looking forward to welcoming you again at the Grand Hotel Wien. Thank You. Yours sincerely,

Dear Ceasar,Thank you for taking the time and placing your trust in us and sharing your experience at GRAND HOTEL WIEN.I am very pleased to read that you were able to enjoy your stay with us and that we were able to meet your expectations. It is a pleasure to me to share your positive feedback to our departments especially to our hard-working staff members.We are already looking forward to welcoming you again at the Grand Hotel Wien. Thank you!Yours sincerely,

Dear Paula,Thank you for taking the time and placing your trust in us and sharing your experience at GRAND HOTEL WIEN.I am very pleased to read that you very much liked our property and that you find our big rooms very wonderful. Also I appreciate to pass your positive feedback to our Grand Brasserie Team regarding of the breakfast.We are already looking forward to welcoming you again at the Grand Hotel Wien. Thank you so much!

Dear Hari,Thank you for taking the time and placing your trust in us and sharing your experience at GRAND HOTEL WIEN.I am very pleased to read that you very much liked our property and that you find our rooms very gorgeous and extremely clean. Also I appreciate to pass your very positive feedback to our staff members.We are already looking forward to welcoming you again at the Grand Hotel Wien. Thank you so much!Yours sincerely,

Dear MariaThank you for placing your trust in us and sharing your experience with us. From the very good rating, I am happy to conclude that you enjoyed your stay with us very much.We are already looking forward to welcoming you back to the Grand Hotel Wien.Yours sincerely,

Dear Simon,Thank you for taking the time and placing your trust in us and sharing your experience at GRAND HOTEL WIEN.I am very pleased to read that you were able to enjoy your stay with us and that we were able to meet your expectations. It is a pleasure to me to share your positive feedback to our departments especially to our hard-working staff members.We are already looking forward to welcoming you again at the Grand Hotel Wien. Thank you!Yours sincerely,

Liebe Ursula,Vielen Dank, dass Sie uns Ihr Vertrauen geschenkt und Ihre Erfahrungen mit uns geteilt haben. Es freut mich sehr zu lesen, dass Sie Ihren Aufenthalt bei uns in vollen Zügen genießen konnten.Es ist mir eine Freude, Ihr positives Feedback an alle unsere Abteilungen weiterzuleiten. Wir freuen uns schon jetzt darauf, Sie wieder im Grand Hotel Wien begrüßen zu dürfen. Mit freundlichen Grüßen,

Dear RolfThank you for placing your trust in us and sharing your experience with us. I am very pleased to read that you were able to enjoy your stay with us to the fullest and that we were able to meet your expectations.Thank you for your kind comment with your absolute rating with 10 out of 10, which I will gladly forward to our responsible departments.We are already looking forward to welcoming you again at the Grand Hotel Wien. Yours sincerely,

Dear Carlos,Thank you for taking the time and placing your trust in us and sharing your experience at GRAND HOTEL WIEN.I am very pleased to read that you enjoyed our Sushi and our service level at the reception desk so that we were able to meet your expectations. It is a pleasure for me to pass your positive feedback to all our staff members. We are already looking forward to welcoming you again at the Grand Hotel Wien. Thank you. Yours sincerely,

Dear Juha,Thank you for placing your trust in us and sharing your experience with us. I am very pleased to read that you were able to enjoy your stay with us to the fullest and that we were able to meet your expectations. It is a pleasure for me to pass your positive feedback to all our departments. We are already looking forward to welcoming you again at the Grand Hotel Wien. Thank you. Yours sincerely,

Dear Anonymous Thank you for taking the time and placing your trust in us and sharing your experience at GRAND HOTEL WIEN.Please do not hesitate to let us know what we could have done better for the future to be able to create an excellent stay for you and all our guests.We are already looking forward to welcoming you again at the Grand Hotel Wien. Thank you. Yours sincerely,

Dear CarolineThank you for placing your trust in us and sharing your experience with us. I am very pleased to read that you were able to enjoy your stay with us to the fullest and that we were able to meet your expectations.Thank you for your kind comment with your absolute rating with 10 out of 10, which I will gladly forward to our responsible departments.We are already looking forward to welcoming you again at the Grand Hotel Wien. Yours sincerely,

Dear SabinaThank you for placing your trust in us and sharing your experience with us. I am very pleased to read that you were able to enjoy your stay with us to the fullest and that we were able to meet your expectations. It is a pleasure for me to pass your positive feedback to all our departments and that you will be back!We are already looking forward to welcoming you again at the Grand Hotel Wien. Thank you. Yours sincerely,

Dear AleksanderThank you for placing your trust in us and sharing your experience with us. Also thank you for the rating of 8 from 10, hopefully we are able to get a 10 out of 10 for the next time.Please do not hesitate to let us know what we could have done better for the future.We are already looking forward to welcoming you again at the Grand Hotel Wien. Thank you. Yours sincerely,

Dear Friedrich,Thank you for placing your trust in us and sharing your experience with us. From the very good rating, I am happy to conclude that you enjoyed your stay with us very much.We are already looking forward to welcoming you back to the Grand Hotel Wien.Yours sincerely,

Dear Anonymous,Thank you for taking the time to tell us about your experience at GRAND HOTEL WIEN.I am very pleased to read that you were able to enjoy your stay with us to the fullest and that we were able to meet your expectations and that everything was just EXCELLENT for you.Thank you very much for the lovely compliment, which I will gladly forward to our responsible departments.See you soon again at the Grand Hotel Wien.Yours sincerely,

Dear ValeriaThank you for placing your trust in us and sharing your experience with us. From the very good rating, I am happy to conclude that you enjoyed your stay with us very much.We are already looking forward to welcoming you back to the Grand Hotel Wien.Yours sincerely,

Dear Goce,Thank you for placing your trust in us and sharing your experience with us. I am very pleased to read that you were able to have a great stay with us.Thank you for your kind comment with your absolute rating with 10 out of 10, which I will gladly forward to our responsible departments.We are already looking forward to welcoming you again at the Grand Hotel Wien. Yours sincerely,

Dear LouiseThank you for placing your trust in us and sharing your experience with us. I am very pleased to read that you were able to enjoy your stay with us to the fullest and that we were able to meet your expectations.Thank you for your kind comment with your absolute rating with 5 out of 5, which I will gladly forward to our responsible departments.We are already looking forward to welcoming you again at the Grand Hotel Wien. Yours sincerely,

Dear Katarina,Thank you for placing your trust in us and sharing your experience with us. I am very pleased to read that you were able to enjoy your stay with us to the fullest and that we were able to meet your expectations.Thank you for your kind comment with your absolute rating with 10 out of 10!which I will gladly forward to our responsible departments, especially to our food and beverage team.We are already looking forward to welcoming you again at the Grand Hotel Wien. Yours sincerely,

Dear Peter,Thank you for taking the time to tell us about your experience at GRAND HOTEL WIEN.I am very pleased to read that you were able to enjoy your stay with us in Vienna.Thank you also for your absolute rating with 10 out of 10, which I will gladly forward to our departments.We are already looking forward to welcoming you again at the Grand Hotel Wien. Yours sincerely,

Dear Marguerite,Thank you for placing your trust in us and sharing your experience with us. From the very good rating, I am happy to conclude that you enjoyed your stay with us very much.We are already looking forward to welcoming you back to the Grand Hotel Wien.Yours sincerely,

Dear Alla,Thank you for taking the time to tell us about your experience at GRAND HOTEL WIEN.I am very pleased to read that you were able to enjoy your stay with us to the fullest and that we were able to meet your expectations.There is no better praise for us than to hear that we are the best Hotel you have stayed in for many years, thank you so very much for the excellent compliment, which I will gladly forward to our departments.We are already looking forward to welcoming you again at the Grand Hotel Wien.Yours sincerely,

Dear Evan,Thank you for taking the time and placing your trust in us and sharing your experience at GRAND HOTEL WIEN.I am disappointed to read that we were not able to provide you an amazing stay at our hotel. Please accept my sincerely apologies regarding that there were several defects in service in various departments, we will follow up on this with the Front Office Manager immediately.I would also like to thank you for your constructive feedback and apologize that you were not able to enjoy your stay at our hotel in fact that you were interrupted by a fire alarm.The safety of our guests is one of our most important concerns and therefore we unfortunately have to observe the official regulations in such a case, even if it is a false alarm. Nonetheless, I sincerely apologize for the inconvenience!I hope that you will give us the opportunity to continue to serve you in the future and that we will look forward to proving our service once again.Sincerely,

Dear Anonymous,Thank you for taking the time to share your experience with us.Thank you for your constructive feedback and we are very sorry that you did not enjoy your stay at our hotel and that your stay was marred by the inconvenience of unfriendly check-in and check-out.I would like to assure you that I will discuss your feedback with our Chief Concierge and Front Office Manager to ensure that this does not happen again. I would like to assure you that management will not tolerate staff ignoring our guests and not giving our guests the service they deserve.I would like to assure you that this service does not meet our service standards and we will make the necessary adjustments.I apologise for any inconvenience this may have caused you!It would be nice if you would give us another chance.Please feel free to ask any further questions that I can help you with.Yours sincerely,

Dear Evan,Thank you for taking the time and placing your trust in us and sharing your experience at GRAND HOTEL WIEN.I am disappointed to read that we were not able to provide you an amazing stay at our hotel. Please accept my sincerely apologies regarding that there were several defects in service in various departments, we will follow up on this with the Front Office Manager immediately.I would also like to thank you for your constructive feedback and apologize that you were not able to enjoy your stay at our hotel in fact that you were interrupted by a fire alarm.The safety of our guests is one of our most important concerns and therefore we unfortunately have to observe the official regulations in such a case, even if it is a false alarm. Nonetheless, I sincerely apologize for the inconvenience!I hope that you will give us the opportunity to continue to serve you in the future and that we will look forward to proving our service once again.Sincerely,

Dear Anonymous,Thank you for taking the time to share your experience with us.I am very pleased to read that you had an absolute fantastic stay at our Grand Hotel and that the location has fit your expectations thank you also for the very positive comment about our attentive staff that I will gladly forward to all our departments.See you soon again at the Grand Hotel Wien.Yours sincerely,

Dear Gjovan,Thank you for taking the time to tell us about your experience at GRAND HOTEL WIEN.I am very pleased to read that you were able to enjoy your stay with us and that the service quality of our outstanding staff and that our beautiful rooms met your expectations. There is no better praise for us than to hear that we are one of the best hotels you have ever stayed in, thank you so very much for the excellent compliment, which I will gladly forward to our responsible departments.We are already looking forward to welcoming you again at the Grand Hotel Wien.Yours sincerely,

Dear Rehan,Thank you for taking the time to share your experience with us. I am very pleased to read that you enjoyed our location and our great friendly staff.Thank you also for the constructive feedback regarding the desired renovation and I am pleased to inform you that we have a renovation in prospect this year, we have already started in January to replace some of the beds and mattresses. I hope that you will be able to try out the new beds during your next stay. It would be nice if you would still give us another chance and let us welcome you back to Vienna. Sincerely,

Dear VarshaThank you for placing your trust in us and sharing your experience with us. From the very good rating, I am happy to conclude that you enjoyed your stay with us very much.We are already looking forward to welcoming you back to the Grand Hotel Wien.Yours sincerely,

Dear AdamThank you for taking the time to tell us about your experience at GRAND HOTEL WIEN.I am very pleased to read that you were able to enjoy your stay with us to the fullest and that we were able to meet your expectations, especially on the service quality of our great staff. There is no better praise for us than to hear that we are the most beautiful hotel you have ever stayed in, thank you so very much for the excellent compliment, which I will gladly forward to our responsible departments.We are already looking forward to welcoming you again at the Grand Hotel Wien.Yours sincerely,

Dear JenniferThank you for placing your trust in us and sharing your experience with us. From the very good rating, I am happy to conclude that you enjoyed your stay with us very much.We are already looking forward to welcoming you back to the Grand Hotel Wien.Yours sincerely,

Dear Kwok Chiu KwanThank you for taking the time and placing your trust in us and sharing your experience at GRAND HOTEL WIEN.I am very pleased to read that you were able to enjoy our location, atmosphere in the bar and our comfortable rooms. It is always great to read that we were able to meet our guest expectations. We are already looking forward to welcoming you again at the Grand Hotel Wien. Thank You. Yours sincerely,

Dear jANICE,Thank you for taking the time and placing your trust in us and sharing your experience at GRAND HOTEL WIEN.I am very pleased to read that you were able to enjoy our location, atmosphere and our excellent restaurants. It is always great to read that we were able to meet our guest expectations. Regarding on the towels, I am happy to announce that we are planning to replace everything in this year, hopefully you can give us a feedback on your next stay.We are already looking forward to welcoming you again at the Grand Hotel Wien. Thank You. Yours sincerely,

Dear PaulThank you for placing your trust in us and sharing your experience with us. I am very pleased to read that you were able to enjoy your stay with us to the fullest and that we were able to meet your expectations. It is a pleasure for me to pass your positive feedback to all our departments. We are already looking forward to welcoming you again at the Grand Hotel Wien. Thank you. Yours sincerely,

Dear Carlos,Thank you for taking the time and placing your trust in us and sharing your experience at GRAND HOTEL WIEN.I am very pleased to read that you very great experience at our property and that you find our rooms very beautiful and clean and our staff very awesome. Also I appreciate to pass your positive feedback to our Grand Brasserie Team regarding of the breakfast.The whole team will very appreciate your excellent comment and positive feedback.We are already looking forward to welcoming you again at the Grand Hotel Wien. Thank you so much!Yours sincerely,

Dear YukikoThank you for placing your trust in us and sharing your experience with us. I am very pleased to see that you were able to enjoy your stay with us and we so got a great rating with 5 out of 5 from you, Thank You!We are already looking forward to welcoming you again at the Grand Hotel Wien. Yours sincerely,

Dear Ercan,Thank you for placing your trust in us and sharing your experience with us. From the rating, I am happy to conclude that you enjoyed your stay with us.We are already looking forward to welcoming you back to the Grand Hotel Wien.Yours sincerely,

Dear KazuhiroThank you for taking the time to share your experience with us.From the not too good rating I conclude that your stay with us did not meet your expectations and you could not enjoy it.In order to be able to take decisive precautions and constantly improve the quality of service, I would be very grateful if I could learn more about your stay with us at the Grand Hotel.Please do not hesitate to contact me by e-mail.I remain with kind regards.Yours sincerely,

Dear Chung Wei,Thank you for placing your trust in us and sharing your experience with us. I am very pleased to see that you were able to enjoy your stay with us and we so got a great rating with 5 out of 5 from you, Thank You!We are already looking forward to welcoming you again at the Grand Hotel Wien. Yours sincerely,