6/10 พอใช้
Aaron
27 พ.ค. 2024
ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
ไม่ชื่นชอบ: พนักงานและบริการ
I was just a little surprised by the clerk at the reception desk. When I spoke with someone the day before my trip, it seemed like they were indicating that they would be securing a room on the second floor with a patio. I was thrilled because I prefer the second floor and the customer service seemed exceptional. When I checked the next day however, I was advised my room was on the first floor. When I asked the person checking me in about being on the second floor, they said “Nope.” Just that. After putting my stuff down in my room, I returned to the counter and said, “I was just curious if there’s any way to switch if a room on the second floor opens up” and they replied, “I’m gonna be honest with you, you’re only here for two days so probably not.” I was kind of put off by how blunt and rude they seemed. Whether I’m there for two days or a week, I’m a guest and I paid $500 for just the two nights, so it’s not like I’m some cheapskate or something. It was my second stay there, but I think in the future I may look elsewhere.
Aaron
เข้าพัก 2 คืน, พฤษภาคม 2024