Dear Mr. Reinnoldt,Greetings from The Howard Plaza Hotel Taipei.Thank you for leaving a message on the Expedia website. We have received your review through the Expedia booking website.First of all, thank you for choosing to stay at The Howard Plaza Hotel Taipei. We understand that you are an Expedia VIP guest, and we will do our best to provide you with the best service. Please note that the Expedia VIP benefits do not include access to the executive lounge service. As part of our room upgrade service, we have arranged for you to stay in a high-floor room and provided complimentary welcome drink coupons.Regarding the issue of room account, we apologize for any inconvenience caused. In the case where the room charges have been prepaid, we will close the guest's room account, and any additional expenses will need to be paid on-site. If a guest requires signing privileges and charge to room account, we will ask for a credit card as a guarantee. We hope you understand this policy. We have made a note in your customer profile, and for your future stays, we will ask you to provide a credit card for guarantee purposes during check-in, to facilitate the addition of any other expenses to your room account during your stay, they can be settled upon check-out altogether..If you need any further assistance, please feel free to contact us. Thank you, and we wish you a wonderful day.