來自意芙旅店的感謝-非常謝謝您在Hotels.com所給我們的評語及分數‏‏‏‏‏ Dear 非常謝謝您在Hotels.com所給我們的評語及分數‏‏‏! 感謝您在這次的旅程中選擇意芙旅店住宿。 我們全體工作人員皆感到無比的開心與榮幸，能有機會為您服務! 提供安靜、舒適、清潔、整齊、安全、安心的優質住宿環境是我們一直努力的目標! 我們也將持續努力，不斷提升硬體設備及軟體加值服務。 也希望您下次來台北的旅程，能再次住宿我們旅店。 再次感受我們持續努力，所提供更優質的環境及服務。 也能讓您再次留下更美好的回憶! 若有任何需要改進的地方，也請不吝給予我們批評及指教。 期待有機會能盡快再與您見面。 再次謝謝您!! 並祝您: 事業順利 事事如意 best regards, 意芙旅店/全體員工

Thanks for your review and scores . We keep improving on our software and hardware devices in hot pursuit then do hope you feel all our staffs' enthusiastic attitude and hospitality service. And also it was our honor to get this opportunity to create an wonderful experience for you. Sincerely, We are expecting to see you again. Best wishes Ifinn Hotel/ All staff

您好。 我們本於熱忱服務的態度， 希望您在入住期間能有舒適及愉快的體驗。 深深感謝您不吝給予肯定， 我們會用心努力求善。 引頸期盼下次您有更完善的感受及享受我們的服務。 再次謝謝您的愛護與指教。

DEAR guest, Thanks for your review and scores. We keep improving on our software and hardware devices in hot pursuit then do hope you feel all our staffs' enthusiastic attitude and hospitality service. And also it was our honor to get this opportunity to create an wonderful experience for you. Sincerely, We are expecting to see you again. Best wishes Ifinn Hotel/ All staff

非常謝謝您所給我們評分 感謝您在這次的旅程中選擇意芙旅店住宿。 我們全體工作人員皆感到無比的開心與榮幸，能有機會為您服務! 我們也將持續努力，不斷提升硬體設備及軟體加值服務。 也希望能再次住宿我們旅店。期待有機會能盡快再與您見面。 並祝您: 事業順利 事事如意

Thanks for your review and scores. We keep improving on our software and hardware devices in hot pursuit then do hope you feel all our staffs' enthusiastic attitude and hospitality service. Sincerely, We are expecting to see you again.

Thanks for your review and scores,And also it was our honor to get this opportunity to create an wonderful experience for you. Sincerely, We are expecting to see you again.

感謝您在這次的旅程中選擇意芙旅店住宿,我們也將持續努力，不斷提升硬體設備及軟體加值服務。 也希望您下次來台北的旅程，能再次住宿我們旅店。期待有機會能盡快再與您見面。

Thank you very much for choosing If-inn Hotel and staying with us. Your review means to be very important for us to continue to improve our hard work here, hoping that we can provide better hotel facilities & services to make your stay comfortable and happy and unique again. After all we seriously take your feedback in the first place of having you as our special guest.

Thanks for your review and scores . We keep improving on our software and hardware devices in hot pursuit then do hope you feel all our staffs' enthusiastic attitude and hospitality service. And also it was our honor to get this opportunity to create an wonderful experience for you. Sincerely, We are expecting to see you again. Best wishes Ifinn Hotel/ All staff

Thank you for staying at our hotel. Your kind feedback means very important for us to continue our hard work. As we all know, it's a great challenge to suit everybody when it comes to understand what our guests require to stay happy and comfortable. Once again, with your support, we will move on with much better confidence. After all, we mean to be better with you all the time.

您好: 感謝您不吝給予肯定， 我們會用心努力求善。 引頸期盼有更完善的服務。 再次謝謝指教與評分。

您好。 我們本於熱忱服務的態度， 希望您在入住期間能有舒適及愉快的體驗。 深深感謝您不吝給予住宿評分， 我們會用心努力改進， 引頸期盼下次您有更完善的感受及享受我們的服務。 再次謝謝您的指教。

Thank you very much for choosing If-inn Hotel and staying with us. Your review means to be very important for us to know about our guests and continue to improve our hard work here, hoping that we can provide with our staff better hotel facilities & services to make you feel comfortable and great again. After all we are open, and cherish what our guests think and feel, just like you.

我們本於熱忱服務的態度， 希望您在入住期間能有舒適及愉快的體驗。 深深感謝您不吝給予住宿評語及建言， 我們會用心努力改進。 如果我們未善盡告知該有設配備在哪， 造成您的不便， 我們須檢討改進， 我們的櫃檯人員接待訓練有待加強。 我們的櫃檯服務是24小時不中斷的， 引頸期盼下次您有更完善的感受及享受我們的服務。 再次謝謝您的指教。

Thanks for your review and scores on Expedia. We keep improving on our software and hardware devices in hot pursuit then do hope you feel all our staffs' enthusiastic attitude and hospitality service. Best wishes Ifinn Hotel/ All staff

DEAR Li, Thanks for your review and scores on Hotels.com,and great to hear from you, that you like the place Datong district and the food in Taiwan. We will keep improving on our software and hardware devices in hot pursuit then do hope you feel all our staffs' enthusiastic attitude and hospitality service. And also it was our honor to get this opportunity to create an wonderful experience for you. Sincerely, We are expecting to see you again. Best wishes Ifinn Hotel/ All staff

Thank you for your kind and supportive review and scores on booking.com. We keep trying to improve our work to make your stay a unique and unforgettable experience, and it is truly our honor to have you as our special guest. With our heart to look forward to meeting you again, we are always here for you.

感謝您在這次的旅程中選擇意芙旅店住宿。 我們全體工作人員皆感到無比的開心與榮幸，能有機會為您服務! 提供安靜、舒適、清潔、整齊、安全、安心的優質住宿環境是我們一直努力的目標! 我們也將持續努力，不斷提升硬體設備及軟體加值服務。也希望您下次來台北的旅程，能再次住宿我們旅店。

我們本於熱忱服務的態度， 希望您在入住期間能有舒適及愉快的體驗。 深深感謝您不吝給予住宿評語及建言， 我們會用心努力改進， 引頸期盼下次您有更完善的感受及享受我們的服務。

非常謝謝您所給我們的評語及分數‏‏‏! 感謝您在這次的旅程中選擇意芙旅店住宿。 我們全體工作人員皆感到無比的開心與榮幸，能有機會為您服務! best regards, 意芙旅店/全體員工

非常謝謝您所給我們的評語及分數‏‏‏! 我們也將持續努力，不斷提升硬體設備及軟體加值服務。 也希望您下次來台北的旅程，能再次住宿我們旅店。 再次感受我們持續努力，所提供更優質的環境及服務。 也能讓您再次留下更美好的回憶! 若有任何需要改進的地方，也請不吝給予我們批評及指教。

Thanks for your review and scores it was our honor to get this opportunity to create an wonderful experience for you. Sincerely, We are expecting to see you again. Best wishes Ifinn Hotel/ All staff

Thanks for your review and scores. We keep improving on our software and hardware devices in hot pursuit then do hope you feel all our staffs' enthusiastic attitude and hospitality service.

看到您發表的評語,我們實在也認為必須做一些說明: 1.經查您在2018/10/23預定我們經典雙人房(無窗)六晚，其中有五日是平日價優惠後是NTD$1196/天，這經典雙人房在入住時已告知它是我們酒店所有房型裡面面積最小的,唯一無窗的房型,而且當時您也反映,當發現無窗時,想要在expedia更換房型 但平台不給換,當時您就知道無窗可能造成通風問題.!2.您說有東西咬,究竟是如何情況,或許個人體質過敏,或是其他因素造成!住宿當時您也未立即反映,如在第一晚隔天就反應,我們當為您立即查看原因並處理,也無須等到第三天,第三天起您要求每天換床單我們也配合您了!正常住宿我們酒店是二天會更換一次床被單，有很多客人,基於環保,也並不希望我們二天換一次,也極少數像您一樣要求每日要換的,這些額外作為也都會增加我們的營運成本,如清洗費用等。但我們還是盡量滿足住客需求!3.另外對房間的整齊/清潔/乾淨,我們是很要求的，房務打掃後同仁會再檢查，並且最後由主管再一次檢查，都確認無誤後,才讓住客入住,我們的努力,可以從大部分的住客對我們整潔度(客房整潔度在expedia 4.4/5)評價都是給予肯定的!4.冰箱的部分，我們208房是採用無壓縮機無聲的冰箱,大部分作冷藏使用,房間都是插房卡供電的，我們也提供兩張房卡給您，如外出不在可以留一張在房，不插卡取電,冰箱當然沒電,不冷是很正常的，我們也提供不斷電插座,在房間插座,也有標示,您也可以將冰箱插頭改插在這插座上,就沒這問題!5.冷氣風向可以調整成垂直，就不會直接吹到您,其實可以當下提出，我們櫃檯和全體同仁都很樂意協助。6.至於隔音超級差,經查您的房門,都沒關緊,有門縫, 走廊講話聲，開關門聲,當然會影響到您,帶您進房時也向您介紹過如何使用了，事實是門沒有關好並不是我們隔音問題,從許多網路評語中,說我們隔音不佳,為數應是不多。7.房間格局及設備配置,我們都是依現場實際做最佳安排,您自有您的看法,我們尊重您的見解!8. 您所預訂的房間為經典雙人房-無窗,,以您預訂的價格NTD1196(HKD304.08)/天來說,在台灣首善地區的台北市,,我們旅店所提供的硬體設備及整體環境(在網頁上的照片都是實際現況拍攝),這樣的住宿設施及舒適環境,從許多住過我們旅店的住客,在expedia所留下肯定評價,其中服務和員工4.5/5,客房整潔度4.4/5,這事實表現,也應非如您認知那麼不堪!整體來說,我們尊重您的主觀認知,至於這個價格值不值,自有評價!9. 以上說明,我們把事實反應比較說明,讓曾住過及還有即將來我們旅店住宿的貴賓能夠了解,我們旅店及全體同仁仍將繼續努力一本初衷,持續提供熱情友善的服務及優質的住宿環境的初心不變!

According to our record you stayed from11/8-11 deluxe double room 3nights,the room rate was about NTD$1500 per night, including weekend price. The room is about 19 square meter (it is not small for this money in Taipei). The first room we arranged you wasn’t small at all, it was reasonable. We understand you were not happy about the window view, and we change you into another room with a nice view. However, we don’t understand why that room wasn’t enough to satisfy you, that room was a lot more than what you paid. Therefore, we also don’t understand why are you complaining about the noisy street, didn’t you asked for a room near by the street that you need street view? Our hotel was full at the second day, the house keeper was very busy for cleaning work, to prepare the new customer C/I at least by before pm3:00 ,and to clean still stay the room before 5:00pm, you came back slightly earlier at 4:40, and complain about the room wasn’t cleaned straight away. We told you again above it but you did not accept it, and meantime we call the house keeper to clean your room, but you say “no”, your behavior let us think you have no empathy. If you want western food, there is plenty, it only takes a few minutes by bus. Also, there’s a coffee shop and breakfast store that is nearby our hotel, the MRT station (Daqiaotou )only takes about 7 minutes of walking from our hotel straight, .we do not know how to you go need 15minutes .we told you to MRT station (Daqiaotou) only 7minutes when you C/I and we introduced our surrounding quite well for many thing when you checked in. Due to not cleaned your room in PM4:40, we didn’t put the new toilet and box paper in your room, later you call us about paper we already put it to your room on time, We do our best for serve you that you are still not happy stay our hotel we really fell hapeless.

Dear Bao, 感謝您在這次的旅程中選擇意芙旅店住宿。 我們全體工作人員皆感到無比的開心與榮幸，能有機會為您服務! 提供安靜、舒適、清潔、整齊、安全、安心的優質住宿環境是我們一直努力的目標! 我們也將持續努力，不斷提升硬體設備及軟體加值服務。 也希望您下次來台北的旅程，能再次住宿我們旅店。 再次感受我們持續努力，所提供更優質的環境及服務。 也能讓您再次留下更美好的回憶! 若有任何需要改進的地方，也請不吝給予我們批評及指教。 期待有機會能盡快再與您見面。 再次謝謝您!! 並祝您: 事業順利 事事如意 best regards, 意芙旅店/全體員工

Dear Pak Kan, 感謝您在這次的旅程中選擇意芙旅店住宿。 我們全體工作人員皆感到無比的開心與榮幸，能有機會為您服務! 提供安靜、舒適、清潔、整齊、安全、安心的優質住宿環境是我們一直努力的目標! 我們也將持續努力，不斷提升硬體設備及軟體加值服務。 也希望您下次來台北的旅程，能再次住宿我們旅店。 再次感受我們持續努力，所提供更優質的環境及服務。 也能讓您再次留下更美好的回憶! 若有任何需要改進的地方，也請不吝給予我們批評及指教。 期待有機會能盡快再與您見面。 再次謝謝您!! 並祝您: 事業順利 事事如意 best regards, 意芙旅店/全體員工

Dear Anonymous , Thanks for your review and scores on Hotels.com. We keep improving on our software and hardware devices in hot pursuit then do hope you feel all our staffs' enthusiastic attitude and hospitality service. And also it was our honor to get this opportunity to create an wonderful experience for you. Sincerely, We are expecting to see you again. Best wishes Ifinn Hotel/ All staff