どうもありがとうございます。次回は当ホテルへようこそ

Thank you for your review of our hotelLooking forward to your next visit

Thank you for your review of our hotelLooking forward to your next visit

感謝您對我們飯店的好評,期待您下次的到來,謝謝

Thanks for the good review, hope to seeing you soon

Glad to know you enjoyed your stay here and hope we see you again soon.

Glad to know you enjoy your time here, hope we will see you again very soon.

Glad to know you enjoyed your stay here and hope we see you again soon.

Thank you for your commentWish you a happy new year and all the best

Thanks for the review, it's not easy to find good spot in a city like Taipei, hope you could understand.

Hello, thank you for your comment and wish you the best

感謝您的評論！您當下沒有反應我們毛巾的部分，有點可惜。我們會立即為您更換！您個人主觀我們也給予尊重！

謝謝您的讚賞與支持！讓我們能夠再次為您服務，期待您下次的光臨。

Thanks for the review, sorry that after Covid we still can't find a cook yet.

看到您的評分只給了我們2分，我們非常的失望，很想知道我們哪裡做得不夠好？請您告訴我們，期待您的回覆。

Because of the new policy of government, we can't offer disposable toiletries anymore, hope u understand.

こんにちは、お客様にご案内する前に明確に確認する必要があったため、ご希望のタクシー料金のご案内が間に合わず申し訳ございません。今後ともご案内サービスの向上・強化に努めてまいりますので、よろしくお願いいたします。コメントしてください。またサービスを提供する機会があることを願っています。ごきげんよう！

Dear FelixWhen you check-in you came back to the lobby immediately for the refrigerator, our first thought is, it takes some time to work, but when we realized your refrigerator is truly broken, we gave you a new room at second day, and our staff gave you a new 2L fresh milk to make it up for you lost. So yes, we could do better on this, we should check it again see it’s work or not.Maybe our hotel is not new, but we do clean our room every time when the rooms have been used, so…. old, maybe, but dingy? We are pretty surprised that you stayed for 4 days and told us about the other problems you have but never mention this.And when your family came to visit you, we glad you have a big family, it’s a big group of people, and our day shift staff, she didn’t know who you are, for the rights and interests of the guest, also for the safety, she asked who is the guest and room number.We offered 24 hours coffee, but it can only be enjoyed at restaurant, guests can’t take it up stairs to the rooms, she tried to do it, and we said no, that’s it.Of course every hotel have their policy for how many people can stay over night in the room, but that’s “Over Night” No matter how many family or friends want to come visiting you in your room is welcomed, no one is gonna be charged a single dollar for it, so if you mean we spy on you and your family for visiting your room at “day time”? well we got say not possible. Because, what’s the point for it?Everyday we have room check-out, so our cleaning staff they worked really really hard, and they will come up and go down among different floors, that’s their job, so maybe you and your family come up with them at same time? if this made you misunderstanding? We are sorry about that.And as staff of a hotel, no offense, but with or without you and your family, we always watch our camera, because that’s our duty to secure every floor of our hotel, we wanna know as soon as possible if there is something happened. So if this make you uncomfortable also? We apologized, but that’s our job.Sorry about you are not happy with your stay, but hope you had a good time with your family gathering.

Thank you for your stayLooking forward to your next visit

Dear MichaelThanks for coming our hotel and leave the great review, our hotel maybe not new, but we had some decoration while it's Covid-19, unfortunately not every guest would cherish the rooms or things like their own stuff, like the sink, of course it’s not broken by itself, but we will do our best to repair them and keep them well, and A/C do works in every room.When it’s Covid-19 there is no business for hotel in Taiwan, maybe the whole world, even now the business is not good like before, we can’t afford it to hire a chef, but no work there for him, so it was no breakfast for a long in last 3 years, and finally the world gets cured and getting better, but if we want everything back to usual like old times, it takes time, we are not big hotel, but we are trying.We are not asking for your understanding, just inform the situation, you totally have rights to do whatever you want to do, feel what you feel. We respect it and cool with it.We changed 3 rooms for you while you stayed in our hotel, maybe we just really not your type, so please do us and yourself a favor, remind yourself we are not the hotel you like, don’t let us ruin your beautiful day again, thank you very much, have a good day also nice trips all around the world.

Many thanks for providing us with your honest feedback, as your experience is most important to us. We are happy to hear that you had a wonderful stay at our property and we hope to welcome you back here again on your next visit to Taipei City!

Thanks for the good review, glad you had a good time here.

Thank you very much for taking your time in giving us your feedback. Our team members work hard to give you the best and most memorable experience possible. We look forward to welcoming you back at Hotel HD Palace soon!

Thank you very much for taking your time in giving us your feedback. Our team members work hard to give you the best and most memorable experience possible. We look forward to welcoming you back at Hotel HD Palace soon!

非常謝謝您的肯定，期待再次為您服務！

Thank you very much!!

Thank you very much!

Thank you very much!

非常謝謝您花費寶貴時間給予我們評語，期待未來還能有再次為您服務的機會！

Thank you very much! Looking forward to seeing you again in the future!

謝謝您花費寶貴時間給予我們評論，如有任何問題都可以當下告訴我們，當下沒能聽您說我們也感到非常遺憾，希望還能再次為您服務！

Thank you!

謝謝您抽出保貴的時間,對我們飯店的肯定 期待您下次的到來, 祝您在這段時間裡住得愉快! :)

Thank you for your kind words. We highly appreciate the time and effort you took to share your review here. We hope to welcome you back here again for your next visit to Taipei City!

Thank you for your kind words. We highly appreciate the time and effort you took to share your review here. We hope to welcome you back here again on your next visit to Taipei City!

Thank you very much for taking your time in giving us your feedback. Our team members work hard to give you the best and most memorable experience possible. We look forward to welcoming you back at Hotel HD Palace soon!

Thank you so much for taking your time to write a review for us. Wow it seems like you had a great time during the new year's eve! :) We are glad to see you've enjoyed your stay in our property. We hope the fireworks were the perfect ending of the day. :) Thank you.

Thank you so much for taking your time to write a review for us. Whereabouts were you not satisfied with the condition? >< Since your opinion is important to us and we would love to make everything better! Hope we can provide you a great service in the future! Thank you :)

Thank you!

感謝您入住我們飯店，很遺憾，我們的早餐不合您的胃口，對於食物的喜好是較主觀的，感謝您的意見，我們會對於此相關部分進行改善的，謝謝!

Thank you so much for taking your time to write a review for us. We hope you've enjoyed your stay! 非常感謝您花費寶貴的時間為我們評論, 希望您在這段時間住得愉快 :)

Thank you very much for taking your time in giving us your feedback. Our team members work hard to give you the best and most memorable experience possible. We look forward to welcoming you back at Hotel HD Palace soon!

感謝您入住我們飯店，很遺憾，我們的服務讓您感到不滿意。當天我們安排更大的房間給您，您反應後當下也立刻換了有浴缸的房間給您，一個房間每日提供兩瓶礦泉水，大廳也有提供免費咖啡、茶、水，謝謝!

感謝您入住我們飯店並給予評論

Many thanks for providing us with your honest feedback, as your experience is most important to us. We are happy to hear that you had a wonderful stay at our property and we hope to welcome you back here again on your next visit to Taipei City!

感謝您入住我們飯店並給予評論

Thank you for your review on your recent stay with Hotel HD Palace. Your feedback will definitely be addressed to our management. We would like to take this opportunity to apologize for any inconvenience during your stay with us. We hope we can welcome you again with another stay in our property to allow us to make it up to you. Once again, thank you for staying with us!

感謝您入住我們飯店並給予評論

Thank you so much for taking your time to write a review for us. We are sorry about the inconvenience that caused to you. We are getting better on our facilities and amenities. Thanks again! Hope everything goes well with you!