Hi Melissa,Following your departure, we were notified directly that you had failed to inform us about a third person staying with you, which was not discussed during check-out. This situation incurs an additional charge for the sofa bed. As previously discussed via email, we inspected the room after your departure and found no bugs, including in the creases of the lounge and mattress.Despite our efforts, the recent heavy rainfall over the last three weeks has made it challenging to prevent small insects such as ants and other bugs from entering the rooms, despite regular pest control measures. Upon check-in, guests are provided with an after-hours contact number, and we also have a manager who resides on-site.We regret that your stay did not meet your expectations and are pleased to hear that you have safely returned home to Canada.

Hi Michelle, we are glad you enjoyed your stay! See you next time!Noosa Heads Motel

Thank you for your lovely review, we hope to see you again! Noosa Heads Motel