Stains on the two chairs in the room. Very old room and furniture, Bathroom was somewhat updated. Afraid to touch everything. Total Bates motel. Will not stay here again. Continental breakfast choice was cereal and waffles.
Debi
เข้าพัก 1 คืน, เมษายน 2024
6/10 พอใช้
Daniel
เดินทางกับครอบครัวและเด็กเล็ก
1 เม.ย. 2024
Great location, decent room... Parking was very limited.
Daniel
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก hotel management วันที่ 1 เม.ย. 2024
We apologize that your experience fell short of expectations during your stay. Your feedback is valuable to us, and we will use it to make improvements where needed. If there's anything specific you'd like to share or if there are areas we can address to enhance your next visit, please let us know. We strive to provide excellent service and accommodations for all our guests.
Only spot that was avaliable for us, super dirty rooms and bathrooms. Got the job done, but wouldn't stay again.
Cole
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก hotel management วันที่ 1 เม.ย. 2024
We apologize that your experience fell short of expectations during your stay. Your feedback is valuable to us, and we will use it to make improvements where needed. If there's anything specific you'd like to share or if there are areas we can address to enhance your next visit, please let us know. We strive to provide excellent service and accommodations for all our guests.
Very rundown. Very Old. Holes in window curtains. Furniture very old. Visable stains on chairs. Pillows were so small and flat, hard to call them a pillow.
The bathroom and bedding were clean.
Christina
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก hotel management วันที่ 1 เม.ย. 2024
We apologize that your experience fell short of expectations during your stay. Your feedback is valuable to us, and we will use it to make improvements where needed. If there's anything specific you'd like to share or if there are areas we can address to enhance your next visit, please let us know. We strive to provide excellent service and accommodations for all our guests.
4/10 แย่
Louie
17 มี.ค. 2024
ชื่นชอบ: พนักงานและบริการ
Room was cold. TV didnt work
Louie
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก hotel management วันที่ 1 เม.ย. 2024
We apologize that your experience fell short of expectations during your stay. Your feedback is valuable to us, and we will use it to make improvements where needed. If there's anything specific you'd like to share or if there are areas we can address to enhance your next visit, please let us know. We strive to provide excellent service and accommodations for all our guests.
No heating system of any sort.
Cool night =cool room
Window drape tattered
One tiny bar of soap no shampoo or…
John
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก hotel management วันที่ 26 ก.พ. 2024
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. Guest comfort is our top priority, and we regret that we fell short of meeting your expectations.Rest assured, we have taken note of your concerns regarding the heating system, window drape, and amenities provided. Your feedback will be shared with our management team to address these issues promptly and ensure that similar situations do not occur in the future.We value your business and would love the opportunity to make it right. Should your travels bring you back to [hotel name], please don't hesitate to reach out to our front desk team, who will ensure your next stay is nothing short of comfortable and enjoyable.Thank you once again for bringing these matters to our attention. We appreciate your understanding and look forward to welcoming you back for a more pleasant experience.
This is a very run down aged hotel. We reserved a non smoking room but we could smell smoke and there were actual cigarette burns on the bedspread. Our remote control did not work. There was not much water pressure in the shower. Our room was cold and we could see a gap around the door. The security chain was missing. I do not recommend this property. There were many simple updates or repairs that could be made to improve the room.
Kim
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก hotel management วันที่ 26 ก.พ. 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the experience you had during your recent stay. It's disheartening to hear that we fell short of your expectations.Maintaining a comfortable and welcoming environment for all our guests is of utmost importance to us, and we regret that we did not meet this standard during your visit. Your concerns regarding the smoke odor, cigarette burns, remote control, water pressure, room temperature, and security chain have been noted, and we will address them with our team to ensure immediate improvements are made.We understand the importance of a well-maintained and fully functional room, and we appreciate your patience as we work to resolve these issues. Your feedback is invaluable to us as it helps us identify areas for improvement and strive for excellence in our service delivery.We sincerely apologize for any inconvenience caused and hope that you will reconsider staying with us in the future. Should you give us another chance, we are committed to providing you with a much-improved experience that reflects the high standards we aim to uphold.Thank you again for bringing these matters to our attention.
6/10 พอใช้
Joe
เดินทางกับครอบครัว
12 ก.พ. 2024
ชื่นชอบ: ความสะอาด
I like the easy access, parking available, continental breakfast included, direct tv. Quiet and many restaurants near by. I did not like the remote for tv have to get very close to tv in order to work, did not like the shower very poor finish, have to go next door for breakfast.
Joe
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก hotel management วันที่ 26 ก.พ. 2024
Thank you for taking the time to provide us with your feedback. We are delighted to hear that you appreciated aspects of your stay such as the easy access, available parking, continental breakfast, DirecTV, and the quiet surroundings with many nearby dining options.However, we apologize for the inconvenience you experienced with the TV remote and the shower. Your feedback regarding these issues has been duly noted, and we will work to address them to ensure a more seamless and comfortable experience for our guests in the future.Regarding breakfast, we apologize for any inconvenience caused by having to go next door. We will review our breakfast arrangements to see how we can improve this aspect of our service to better meet the needs of our guests.Your comments are valuable to us as they help us identify areas where we can make enhancements to better serve our guests. We appreciate your patronage and hope to have the opportunity to welcome you back for an even more enjoyable stay.
Chambre sale et il fait très froid pas le droit de mettre le chauffage
Camille
การตอบกลับจาก hotel management วันที่ 1 เม.ย. 2024
We apologize that your experience fell short of expectations during your stay. Your feedback is valuable to us, and we will use it to make improvements where needed. If there's anything specific you'd like to share or if there are areas we can address to enhance your next visit, please let us know. We strive to provide excellent service and accommodations for all our guests.
La calefacción no funciona. El colchón súper sucio con muchos pelos. La ducha. Muy mugrosa pedí a recepción me cambiara de habitación y no quiso. Las sabanas. Con manchas de sangre o no se que cosa. Una porquería de hotel
Jose
เข้าพัก 2 คืน, ธันวาคม 2023
การตอบกลับจาก hotel management วันที่ 6 ก.พ. 2024
I'm truly sorry to hear about your disappointing experience. This is certainly not the standard of service we aim to provide. Your feedback is concerning, and I apologize for the issues you encountered with the heating, cleanliness, and staff response. We take your comments seriously and will address them immediately to ensure such issues are not repeated. If there's anything else we can do to assist you or if you have further feedback, please feel free to let us know.
Calefacción en mal estado. El baño no tiene calefacción
Jose
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก hotel management วันที่ 6 ก.พ. 2024
I apologize for the inconvenience you experienced with the heating system and the lack of heating in the bathroom. Your feedback is valuable, and we will address these issues promptly to ensure a more comfortable stay for our guests in the future. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to let us know.
การตอบกลับจาก Hotel Management วันที่ 13 ธ.ค. 2023
Thank you for your brief feedback. We're glad to hear that your experience was not bad. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share. We appreciate your patronage and hope to welcome you back for an even better experience in the future.
10/10 ดีเลิศ
Renee
6 ธ.ค. 2023
ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: ความสะอาด
Renee
เข้าพัก 6 คืน, พฤศจิกายน 2023
การตอบกลับจาก Hotel Management วันที่ 13 ธ.ค. 2023
Renee, we are glad to hear that you stay with us went well, we hope to welcome you back in the future!
Very affordable, comdortable enough, roomy, no dirty carpets, couch could use cleaning.
Cheryl
เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก Hotel Management วันที่ 13 ธ.ค. 2023
Thank you for your feedback. We're pleased to hear that you found our hotel very affordable and comfortable enough. It's great that you appreciated the cleanliness and roominess of the space. We take note of your comment about the couch and will address it promptly to ensure a more enjoyable experience for our guests.If there's anything specific you loved about your stay or if there are ways we can make your future visits even better, please feel free to share. We look forward to welcoming you back for another comfortable and affordable stay.
Bueno y amplia la habitación dijeron que incluía desayuno continental y no había nada.
Karla
เข้าพัก 1 คืน, พฤศจิกายน 2023
2/10 แย่มาก
rebecca, SANDY
20 พ.ย. 2023
ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก
This place was very scary as a single woman. It is very dilapidated and old. Not very clean. I felt very unsafe to the point where I had to get another hotel room.
rebecca
เข้าพัก 3 คืน, พฤศจิกายน 2023
การตอบกลับจาก Hotel Management วันที่ 13 ธ.ค. 2023
We sincerely apologize for your unsettling experience at our hotel. It's disheartening to learn that you felt unsafe, and we deeply regret any discomfort you endured. Your well-being is of utmost importance, and we take your concerns seriously.We appreciate your feedback, and we will immediately investigate and address the issues you've mentioned to ensure a safer and more comfortable environment for all our guests. If there's anything specific you'd like to share or if you have further suggestions, please feel free to reach out.We understand the importance of feeling secure during your stay, and we are committed to making necessary improvements.
2/10 แย่มาก
Cicely
20 พ.ย. 2023
ไม่ชื่นชอบ: ความสะอาด
Cicely
เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก Hotel Management วันที่ 13 ธ.ค. 2023
Thank you for taking the time to respond. We appreciate your understanding and willingness to share more details about your experience. Your feedback is crucial to our continuous improvement, and we are committed to addressing the specific concerns you've raised.If you have the time to provide additional details or suggestions, it would be immensely helpful in guiding our efforts to enhance our services. We value your input and hope to have the opportunity to better meet your expectations in the future.
In front of my room, there is a basket full of trash. The couch was dirty.
jonathan
เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก Hotel Management วันที่ 13 ธ.ค. 2023
We apologize for the inconvenience you experienced during your stay. It's disappointing to hear about the presence of a basket full of trash and the dirty couch in your room. This falls below our standards, and we're truly sorry for the lapse in cleanliness.Please rest assured that we take your feedback seriously, and we will address these issues promptly to ensure a more pleasant stay for our guests in the future. If there's anything else you'd like to share or if there are additional concerns, please feel free to let us know.
Based on other reviews, my expections were low, but the room was reasonbly clean, everything worked, and it was a fair price.
Thomas
เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก Hotel Management วันที่ 13 ธ.ค. 2023
Thank you for taking the time to share your experience. We appreciate your honest feedback and are pleased to hear that your stay met your expectations. We strive to provide reasonably clean rooms with everything in working order at a fair price.Your comments are valuable, and we're always working to improve. If you have any specific suggestions or if there's anything we can do to make your next stay even better, please feel free to let us know.
การตอบกลับจาก Hotel Management วันที่ 13 ธ.ค. 2023
Thank you for taking the time to respond. We appreciate your understanding and willingness to share more details about your experience. Your feedback is crucial to our continuous improvement, and we are committed to addressing the specific concerns you've raised.If you have the time to provide additional details or suggestions, it would be immensely helpful in guiding our efforts to enhance our services. We value your input and hope to have the opportunity to better meet your expectations in the future.
Cordial check-in employee and low price were the only redeeming qualities of our stay. They are neglecting everything about cleanliness and maintenance. Stains, noisy AC, dirty sheets. Free continental breakfast is at another Hotel.
ผู้เข้าพักจริง
เข้าพัก 1 คืน, ตุลาคม 2023
การตอบกลับจาก Hotel Management วันที่ 13 ธ.ค. 2023
We sincerely apologize for the shortcomings you experienced during your stay. It's disheartening to hear about issues with cleanliness, maintenance, and the inconvenience of the continental breakfast being at another location.Your feedback is invaluable, and we will address these concerns promptly with our team to ensure improvements. We understand the importance of a comfortable and clean stay, and we are committed to making the necessary changes.Thank you for bringing these matters to our attention. If there's anything more you'd like to share or if there are specific ways we can make amends, please feel free to reach out. We appreciate your understanding and hope to have the opportunity to provide you with a more positive experience in the future.
การตอบกลับจาก Hotel Management วันที่ 13 ธ.ค. 2023
Thank you for taking the time to respond. We appreciate your understanding and willingness to share more details about your experience. Your feedback is crucial to our continuous improvement, and we are committed to addressing the specific concerns you've raised.If you have the time to provide additional details or suggestions, it would be immensely helpful in guiding our efforts to enhance our services. We value your input and hope to have the opportunity to better meet your expectations in the future.
การตอบกลับจาก Hotel Management วันที่ 13 ธ.ค. 2023
Thank you for taking the time to respond. We appreciate your understanding and willingness to share more details about your experience. Your feedback is crucial to our continuous improvement, and we are committed to addressing the specific concerns you've raised.If you have the time to provide additional details or suggestions, it would be immensely helpful in guiding our efforts to enhance our services. We value your input and hope to have the opportunity to better meet your expectations in the future.
Parking can be cramp but overall good place with plenty of food close by and not far from freeway entrance.
Tage
เข้าพัก 3 คืน, ตุลาคม 2023
การตอบกลับจาก Hotel Management วันที่ 13 ธ.ค. 2023
Thank you for taking the time to share your feedback. We're glad to hear that you found our location convenient with plenty of food options nearby and close to the freeway entrance. We appreciate your understanding about the parking situation.If there's anything specific you enjoyed about your stay or any suggestions for making your next visit even better, please feel free to let us know. We look forward to welcoming you back for another pleasant experience.
การตอบกลับจาก Hotel Management วันที่ 13 ธ.ค. 2023
We sincerely apologize for the unpleasant experience you had with the moldy smell in the room and linens. This is not the standard we aim to uphold, and we understand the importance of a comfortable and clean environment for our guests.Please rest assured that we take your feedback seriously, and we will investigate and address these issues promptly. Your comfort is our priority, and we are committed to making the necessary improvements to ensure a more positive experience in the future.If there's anything more you'd like to share or if there are specific ways we can make amends, please feel free to reach out.
6/10 พอใช้
david
เดินทางกับครอบครัว
19 ต.ค. 2023
Sands Hotel review
Breakfast was not very good, was finished too early for Saturday morning. Too much left to desired. I don’t know if I will stay there again.
david
เข้าพัก 1 คืน, ตุลาคม 2023
การตอบกลับจาก Hotel Management วันที่ 13 ธ.ค. 2023
We're sorry to hear that the breakfast did not meet your expectations and that the timing was inconvenient. Your feedback is important to us, and we appreciate you sharing your thoughts about your experience.We are always looking for ways to improve, and your comments will be considered as we evaluate and enhance our breakfast offerings. If there are specific aspects you believe we should address or if there are other suggestions you'd like to share, please feel free to reach out.
Clean & comfort room (lobby area obviously neglected, but the rooms cleanliness makes up for that). Quiet (no outside noise heard in the room)
Kathy
เข้าพัก 1 คืน, ตุลาคม 2023
การตอบกลับจาก Hotel Management วันที่ 13 ธ.ค. 2023
Thank you for sharing your feedback with us. We're pleased to hear that you enjoyed a clean and comfortable room, and that the quiet environment added to your overall satisfaction. We appreciate your understanding regarding the lobby area, and we'll make note of your comments for improvement.If there's anything specific you loved about your stay or any suggestions for making your next visit even better, please feel free to let us know. We look forward to hosting you again for another pleasant experience.
Top lock on door was broken. AC was hard to reach & when it was turned on the room was a freezer box. Remote for TV had batteries held in place with duct tape. Curtain was in poor condition & not attached properly. Rat's nest of cords by TV. Cord by the night stand that wasn't attached to anything. Breakfast was terrible. Sign out front mentions "kitchenettes" -- WHERE? Didn't notice there was HBO, as per the sign.
And all this and I paid about $150. I felt I was ripped off! I will NEVER recommend this motel!
Robbin
เข้าพัก 1 คืน, ตุลาคม 2023
การตอบกลับจาก Hotel Management วันที่ 13 ธ.ค. 2023
We sincerely apologize for the numerous issues you encountered during your stay. Your experience does not reflect the level of service we aim to provide, and we're truly sorry for the inconveniences you faced. Rest assured that we take your feedback seriously, and we will address each of these concerns with our team to ensure improvements.We understand your frustration and regret that we fell short of your expectations. Your comments will be used to make immediate changes and enhance our overall guest experience. We appreciate your honesty and hope you may reconsider giving us another chance in the future.
6/10 พอใช้
Robert
เดินทางเพื่อธุรกิจ
7 ต.ค. 2023
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Old property & bare bones service and condition
Hotel was ok but very bare bones and somewhat old and tired. WiFi was so weak r was almost totally unusable. Breakfast is at the hotel next door and about as minimal as possible. Very expensive considering the property condition and amenities
For a two star hotel, and the very low cost, it was everything I expected it to be. There were, however, quite a few shady characters in many of the rooms.
First thing we saw soon as we walked in is for big black stains on both beds, shower smell like mold, the TV stand was about to fall over and the beds were hard as a rock
I booked this property last minute because I needed to get out before a snowstorm. So, unrefundable reservation. I knew it was a basic, small property. I have two simple needs as a woman traveling with two daughters. It must be clean and it must be safe. A few glances at the run down property (room doors were wide open) and a few moments with an unfriendly, gruff front desk attendant and I knew I wouldn't stay. On my walk back to the car I saw three men staring hard at me and my daughters from lawn chairs on the second story. Nope. I drove away and did not return.
LaDena
เข้าพัก 1 คืน, เมษายน 2023
4/10 แย่
Elsa
เดินทางกับคู่รัก
2 เม.ย. 2023
ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
The beds we’re comfortable and bedding was fresh & clean
Furniture old & worn. Carpet dirty. Tap in bathtub dripped constantly
Room that was booked reeked of cigarettes. There was random stains everywhere. Provided no soap in the bathroom. When i left i felt like my lungs smoked a few cigarettes.