So sorry about the heating issue. When the weather gets -50 wind chill, the units have a very hard time trying to keep up with the weather. On top of the cold, it caused some pipes to break as well. Our maintenance team were up to all ours of the night keeping the water running.

So sorry about the experience you had here. When the artic blast hits Sioux Falls, it hits us hard. On top of the heating issues we experienced, we had some water pipes break, as well as other businesses and schools in the area. Our maintenance team worked extensively throughout the night to get the water back up and running. As much as we try to control the no smoking in the rooms, as we do charge a 300.00 smoking fee, some are reluctant to follow the hotel policies. As for where you were placed, it's not based on prices but availability of rooms. If you have any questions, please feel free to call the hotel and ask for me.

As being a traveler myself, sometime weather doesn't always want to accommodate us. We are more than happy to work with you with issues out of your control.

Sorry you had a bad experience during the cold weather. When it gets 20 below and more below zero, the heating units have a difficult time keeping up with the cold. As for the police, when we have unruly guest, we do use their services to remove those guests so they will not be an issue to you and your family. As for my housekeeping staff, we have had no issues with prior guest with theft and am very proud of the work they do. AS for a refund for the second night you didn't stay, please call the hotel and ask for me and I will work with you to get that 2nd nifht back.

Thank you for review. I will work with my staff to make sure all rooms are stocked as they are supposed to be prior to a guest checking in.

Thank you for your review. We are in the process of updating all the room in the upcoming months. I believe when you come back, you will see a vast difference in the rooms. All the other items have been noted and will be addresed.Thank you for staying with us and hope you had a good hunting trip.

Hello Tom.Thank you for taking the time to send us your feedback. Please be assured that we will strive to make improvements accordingly.

Hello Andrew. So sorry to hear about your experience the the hotel. Our goal is always to provide excellent service and hotel experience, so we're disappointed that we didn't meet your expectations. Please be assured that we will strive to make improvements accordingly and are looking forward to hosting you again.

Glad you enjoyed your stay. Hope to see you again soon.

Hello Laurel. Thank you for sending us your feedback. We really appreciate it. We're very happy to have been able to provide you with the best hotel experience. Please be assured that we strive to improve more and are looking forward to hosting you again.

Hello Deborah. Thank you for your honest feedback, we really appreciate it. Sorry that you had to deal with the ongoing constructions at the hotel, still, we're glad that you're still satisfied with your stay. We do aim to provide a 100% hotel experience so we're working on getting everything done soon. Please be assured that we will strive to make improvements accordingly and are looking forward to hosting you again.

Hello JoAnn. hank you for sending us your feedback. We're so glad we were able to host you at the hotel. We look forward to seeing you again in the future.

Hello Melvin. We are very delighted to know that you enjoyed your stay with us. We look forward to hosting you again in the future.

Hello Jennifer. Thank you for sending us a review. We will strive to improve more so we can better provide you with the best hotel experience in the future.

Hello Oscar. Thank you for sending us your feedback. We're so glad we were able to host you at the hotel. We look forward to seeing you again in the future.

Hello Sharon. Thank you for sending us your feedback. We really appreciate it. We hope you had a comfortable stay. We're happy to be able to host you and we look forward to seeing you again in the future.

Hello Leslie. Thank you for sending us your feedback. We really appreciate it. We're very happy to have been able to provide you with the best hotel experience. Please be assured that we have taken your feedback on board, and we will strive to improve more. We're happy to be able to host you and we look forward to seeing you again in the future.

Hello Kevin. So sorry to learn about your experience. We appreciate you bringing this to our attention. Please be assured that we have taken your feedback on board to make sure they are addressed so as not to happen again in the future. We will strive to make improvements accordingly.

Hello Karen. Thank you for sending us your feedback. We're so glad we were able to host at the hotel. We look forward to hosting you again in the future.

Hello Lester. Thank you for sending us your feedback. We're so glad we were able to host you at the hotel. We look forward to seeing you again in the future.

Hello. Thank you very much for taking the time to send us feedback and for sharing your experience at the hotel. We really appreciate you sending us your experience. Please be assured that we have taken your feedback on board and will strive to improve accordingly.

Hello. Thank you for sending us your feedback. We're so glad we were able to host you along to such a special event. We look forward to seeing you again in the future.