Dear Amy,
We are sorry to learn about your unhappiness.
Unfortunately, the standard queen room that you have booked doesn't come with full length window.
The Superior Queen room, which you wanted belongs to another room category and thus, the need for upgrade.
We are sorry we are unable to put the message across clearly due to the language barrier.
Hope this clarifies and we hope to get a chance to serve you again with a free upgrade on your next visit.
Dear Countable,
We are sorry to learn that you are unhappy with your stay with us.
Kindly get in touch with us direct to help us fix the issues that you experience as we are unable to identify a stay that checked out within a day during this period.
We look forward to hear from you.
6/10 พอใช้
ผู้เข้าพักจริง
8 ม.ค. 2019
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
ผู้เข้าพักจริง
เข้าพัก 2 คืน, มกราคม 2019
10/10 ดีเลิศ
Ted, Bangkok
28 ก.ย. 2018
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Is ok near bus stop
near bus stop and nice view. very easy to go every where
Only 3 bus stop ... It’s quite hotel and clean .. staff is very nice zz i like this hotel
ผู้เข้าพักจริง
เข้าพัก 3 คืน, เมษายน 2018
4/10 แย่
tippy, chonburi
31 ธ.ค. 2017
ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: ความสะดวกสบายของห้องพัก
คุณภาพตามราคา
ได้ห้องมุมสุด เสียงค่อนข้างดังมาก แอร์เสียกลางดึก ได้เปลี่ยนห้องตอนกลางคืน ไม่มี welcome drink หรือน้ำดื่มให้
แต่reception อัธยาศัยดี อยู่่ใกล้รถบัส
No welcome drink,Good receptionist,Near the bus station,Alot of noise at night
I like this hotel because it's not far from the mount fabour and vivo city. I can take the taxi to Merlion around 10 minutes. And the place around the hotel so very quite. but the taxi their not too much we have to wait them a little bit time. The hotel it's ok, clean and quite. The maid so very lovely with the guests.
Aemmiga
เข้าพัก 2 คืน, มิถุนายน 2017
6/10 พอใช้
ผู้เข้าพักจริง
1 พ.ค. 2017
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
ไม่ชื่นชอบ: ความสะดวกสบายของห้องพัก
harbour ville hotel
ห้องพักสะอาด เดินทางสะดวก ใกล้ Vivo city
แต่ได้ห้องเล็กไปหน่อย
Travel by bus is very convenient. Just two bus stops to get to MRT Harbourfront (Vivo city) that you can take a monorail to Sentosa there. From Hotel take 15 minutes to get to chinatown by bus . Hotel also provide you a handy that you can take it outside to using for nevigater or make a call with youfriend within singapore. This service is for free. Just one thing, i don't recommend you is breakfast. You should take it outside.
Considering sky high hotel price in Singapore, this hotel fits my budget.
Johan
เข้าพัก 4 คืน, เมษายน 2024
การตอบกลับจาก Meera วันที่ 19 พ.ค. 2024
Hello Mr. Johan, thank you for taking the time to write a review about your stay with us! We are glad we managed to fulfil your expectations. We hope you keep us in mind during your next visit in Singapore. See you again!
The Hotel is good, clean and good smelling. The staff at the hotel is very helpful and supportive. Also, it is well connected to public transport.
Pavitra
เข้าพัก 3 คืน, มีนาคม 2024
การตอบกลับจาก Johnson วันที่ 22 มี.ค. 2024
Dear Valued GuestThank you for your very informative feedback, we very much appreciate your honest comments regarding your stay at our hotel. It is always a pleasure to receive such helpful and detailed feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Dear Valued GuestThank you for your very informative feedback, we very much appreciate your honest comments regarding your stay at our hotel. It is always a pleasure to receive such helpful and detailed feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
10/10 ดีเลิศ
Karma
9 ม.ค. 2024
ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก
Very nuce
Karma
เข้าพัก 3 คืน, ธันวาคม 2023
การตอบกลับจาก Johnson วันที่ 6 ก.พ. 2024
Dear Valued GuestThank you for your very informative feedback, we very much appreciate your honest comments regarding your stay at our hotel. It is always a pleasure to receive such helpful and detailed feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
8/10 ดี
Wen Loung
27 ธ.ค. 2023
Wen Loung
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Johnson วันที่ 3 ม.ค. 2024
Dear Valued GuestThank you for your very informative feedback, we very much appreciate your honest comments regarding your stay at our hotel. It is always a pleasure to receive such helpful and detailed feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Dear Valued GuestThank you for your very informative feedback, we very much appreciate your honest comments regarding your stay at our hotel. It is always a pleasure to receive such helpful and detailed feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
6/10 พอใช้
JONG CHUN
13 พ.ย. 2023
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
차량 소음이 심하고 룸 청소가 오후에는 안되는 점이 아쉬워요
JONG CHUN
เข้าพัก 3 คืน, พฤศจิกายน 2023
การตอบกลับจาก Johnson วันที่ 15 พ.ย. 2023
Dear Valued GuestThank you for your very informative feedback, we very much appreciate your honest comments regarding your stay at our hotel. It is always a pleasure to receive such helpful and detailed feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope we will get another chance to serve you again in the near future.
8/10 ดี
Yung-Ho
11 ต.ค. 2023
Yung-Ho
เข้าพัก 6 คืน, ตุลาคม 2023
การตอบกลับจาก Johnson วันที่ 1 พ.ย. 2023
Dear Valued GuestThank you for your very informative feedback, we very much appreciate your honest comments regarding your stay at our hotel. It is always a pleasure to receive such helpful and detailed feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Dear Valued Guest, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Dear Valued Guest, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Didn’t have hot water for half the stay. The shower drain grate wasn’t attached and kept coming off.
Mitchell
เข้าพัก 3 คืน, ตุลาคม 2023
การตอบกลับจาก Johnson วันที่ 5 ต.ค. 2023
Dear Valued Guest, Thank you for your very informative feedback, we very much appreciate your honest comments regarding your stay at our hotel. It is always a pleasure to receive such helpful and detailed feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope we will get another chance to serve you again in the near future.
The property was small and cramped, the fridge did not work at all and had a very disgusting smell emanating from it. There was also black mould from the ceiling of the toilet, and after showering, the room becomes unbearably humid, as the ventilating duct for the toilet did not run. Overall, it was a below average place to stay.
Jamie
เข้าพัก 1 คืน, กันยายน 2023
การตอบกลับจาก Johnson วันที่ 3 ต.ค. 2023
Dear JamieThank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Harbour Ville Hotel, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the mould and smell problem as mentioned and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
8/10 ดี
Pavel
เดินทางกับครอบครัว
20 ก.ย. 2023
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก
Not a bad place for the money. Just a place to sleep and go out for the day. Really no amenities to spend time on premises. Bus stops very close in both directions, 2 stops away from MRT and a big shopping mall, Vivo City.
Pavel
เข้าพัก 6 คืน, กันยายน 2023
การตอบกลับจาก Johnson วันที่ 22 ก.ย. 2023
Dear Valued GuestThank you for your very informative feedback, we very much appreciate your honest comments regarding your stay at our hotel. It is always a pleasure to receive such helpful and detailed feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
6/10 พอใช้
JUNG JOON
5 ก.ค. 2023
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
not working refrigerator
outlying area, so there's no restaurant or place to go nearby.
We just needed to stay one night before our cruise was leaving. It was the perfect place with amazing bakeries and restaurants within walking distance. The room was just big enough for two. The staff very helpful and friendly. I would stay again for a short stay in Singapore. Thank you!
Sherri
เข้าพัก 1 คืน, มีนาคม 2023
การตอบกลับจาก Jerlyn วันที่ 17 เม.ย. 2023
Dear Ms Sherri, Thank you for sharing your experience and we are delighted that you enjoyed your stay with us. It is always a pleasure to receive such helpful and detailed feedback. I will share your comments with our team. I am sure that this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.