6/10 พอใช้
sandra
เดินทางกับครอบครัวและเด็กเล็ก
14 มิ.ย. 2024
ชื่นชอบ: สิ่งอำนวยความสะดวก
We stayed at the Hilton Sedona Resort at Bell Rock for 4 nights and 5 days. The property is beautiful at first glance, but we were disappointed by the state of the patio furniture throughout the resort. The cushions were dusty and stained, and this was the case in the pool area as well. The cabanas also needed some attention, and there was little to no shade by the pool during our visit, with only six umbrellas set up, which was insufficient for the number of guests. This was contrary to what the resort's pictures suggested.
On the positive side, we enjoyed the convenience of the Starbucks downstairs, which saved us the trouble of driving out in search of good coffee. The resort also has a full bar, and my husband mentioned that the drinks were decent. We had dinner at the resort one night; the food was okay but nothing spectacular.
Customer service was generally lackluster, though there were a few exceptions. The bellboy (a young blond man) was very sweet, recommending dinner options and even offering to drive us to a nearby restaurant in the golf cart. In the pool area, the waitress was also super sweet and attentive. Unfortunately, beyond these two individuals, we did not find the staff particularly friendly.
Additionally, be aware that there is a $20 per day parking fee that was not listed in the details when I made my reservation online through Expedia. I was aware of the resort fee, but the parking fee came as an unwelcome surprise.
sandra
เข้าพัก 4 คืน, มิถุนายน 2024