It’s close and convenient to Cedar Point, Kalahari and other destinations. The staff was extremely helpful, friendly and courteous. There were a few areas of the hotel that needed a detailed cleaning but nothing to prevent me from staying somewhere else on our next trip.
The Hotel was outdated but very clean & the staff was very pleasant. Although my issue is with Expedia they over booked them. I was supposed to get a Jacuzzi room but ended up having to get a double bed and Expedia did not adjust the rate.
Told their were Limited rooms when clearly available rooms to public shown online and by site. Out dated lobby. Found water bugs on bathroom floor behind toilet that should had been cleaned before renting the room
My family & I had a great experience here however, one thing I would change is the warmth of the pool as it was cold when my family & I utilized the pool. Other than that, the staff was so friendly & had a great experience!
The pool was very small and cold. They called it a therapy pool but that was a stretch. The gym floor was filthy and only some of the equipment worked. The breakfast was ok, but limited variety and nothing looked very fresh.
Room was large and clean. The bed was comfortable and the common areas were lovely! Breakfast was ok and the shower was a little weak, but overall a wonderful experience. Would definitely recommend!
The hotel was nice! Whirlpool had too much chlorine and bleached our suits. The cappuccino machine in the lobby was a delightful bonus.
Candy
เข้าพัก 1 คืน, ธันวาคม 2023
6/10 พอใช้
Peter
เดินทางเพื่อธุรกิจ
11 ธ.ค. 2023
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Not up to Expectations
Linens and towels were worn. Towels were not folded the same. Looked unprofessional. Room was clean, elevator had trash on floor and looked like it hadn’t been vacuumed in quite a while.
It was just right for a one night stay. It was interesting to have the pool/ therapy pool in the basement. Plus the gym was in the basement. It was strange at first but the pool was worth it.
theresa
เข้าพัก 1 คืน, ตุลาคม 2023
2/10 แย่มาก
martin
23 ต.ค. 2023
martin
เข้าพัก 2 คืน, ตุลาคม 2023
การตอบกลับจาก Khia วันที่ 22 พ.ย. 2023
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive, when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.
The only negative things I have to say are the beds were like bricks and the chlorine from the pool was so strong!!I other than that, it was nice and clean.
This hotel was very clean and in a nice location, close to many good restaurants. My only complaint was that there an adjoining room and the men in the next room were loud and using vulgar language past 1am, so it was difficult to sleep.