We are sorry to hear that your stay did not meet your expectations. Please accept our sincere apology for the floors and we will relay this information with our housekeeping team to ensure this does not occur in the future.

Dear Adelina, Thank you for taking the time to tell us about your experience at the RED ROOF INN SAN ANTONIO - AIRPORT. I am sorry that your experience did not meet your expectations. You indicated that you were unsatisfied with the people outside the parking lot. Your feedback is important to Red Roof, and we’ll take your comments into consideration to make changes to improve our customer experience.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns. Very truly yours,AdraineRed Roof Management Rediresponse Specialist

Thank you for taking the time to leave our review. We truly appreciate your business and hope you have safe travels.

Thanks Luis! We appreciate your business and feedback.

Thanks Erika! We truly appreciate your business and feedback.

Thanks for sharing your feedback with us, Darrell. The staff at our Red Roof Inn San Antonio - Airport was elated to see that we earned your 4/5 score. You mentioned some highlights, such as our functional A/C unit and our close proximity to the freeway, which were pleasing to read.On behalf of Red Roof, we would like to thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Respectfully,XaoRed Roof ManagementRediResponse Specialist

Thank you for sharing your 5/5 rating with us, Avelino. Our staff at the Red Roof Inn San Antonio - Airport was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist

Hi Jackie,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn San Antonio - Airport with us. It was so rewarding to see that we earned your 5/5 score with our friendly staff that went above and beyond to help you. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,XaoRed Roof ManagementRediResponse Specialist

Hello Tzatzi, I appreciate you sharing your feedback following your stay at the Red Roof Inn San Antonio - Airport. I was saddened to read that your stay fell short of your expectations due to the insects and the bad smell you reported. Humle accept our apologies for the impact this had on your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

Dear Sandra,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN SAN ANTONIO - AIRPORT. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding location of the rooms and the type of lock on the doors. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the futureSincerely,Dannielle Red Roof Management Rediresponse Specialist

Thank you for providing your feedback. We appreciate your business and hope you have safe travels.

Thanks Eric!

Dear Daniel,We are sorry to hear your recent experience at the RED ROOF INN SAN ANTONIO - AIRPORT did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,LaTundeRed Roof Management RediResponse Specialist

Thank you for providing your feedback.

Hello Arturo, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN SAN ANTONIO - AIRPORT and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

Thank you for the feedback! We appreciate you staying with us.

Thank you for taking the time to write about experience at the RED ROOF INN SAN ANTONIO - AIRPORT. Senobio, I am happy to hear that you found our location to be convenient. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Senobio, and can't wait to see you back at Red Roof soon, where we can continue to offer you a great stay at an affordable price! Sincerely, Sharma Red Roof Management RediResponse Specialist

Hello Nagamani, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN SAN ANTONIO - AIRPORT and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

Hi Reyna, I am sorry to hear that your stay could have been better. Please accept our sincere apology.

Querida Odalis,Gracias por tomarse el tiempo para escribir un comentario sobre su estadía en el RED ROOF INN SAN ANTONIO - AEROPUERTO. Me alegra saber que su estancia fue excelente, por lo que obtuvo una puntuación de 5/5. En Red Roof nuestro objetivo es ofrecer experiencias agradables a todos nuestros huéspedes y estamos orgullosos de haberlo logrado con su visita. Los comentarios positivos de los huéspedes, como el suyo, siempre son un estímulo para todo nuestro personal de Red Roof mientras nos esforzamos por mejorar continuamente la calidad de nuestros servicios.Gracias de nuevo por tu reseña. Esperamos verlo en el futuro, en caso de que sus viajes lo traigan de regreso a nuestra área.Atentamente,samanthaGestión del techo rojoEspecialista en RediResponse

Dear Dorcas,Thank you for taking the time to write a review of your stay at the Red Roof Inn San Antonio - Airport. I am happy you were pleased with the cleanliness of our room and the convenience of our location. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,TiannaRed Roof ManagementRediresponse Specialist

Thanks Francisco! We appreciate you and your pet for choosing to stay with us.

Hello Santiago, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SAN ANTONIO - AIRPORT and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

Hello Jerry, Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn San Antonio - Airport appreciate your 5/5 score following your stay. It's great to read that you had an excellent stay while with us. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.The staff and I were happy to see Red Roof met your expectations. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,TiannaRed Roof ManagementRediResponse Specialist

Hi Desiree, unfortunately we were not able to accommodate your stay as you were on our DO NOT RENT list.

Thank you Itzel, we will make sure to share this with our team.

Thank you we appreciate your business and your time in providing us with feedback.

We are sorry to hear your stay did not meet your expectations.

Dear Javier,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn San Antonio Airport and are happy to see that you were pleased with your room and your experience. We apologize for any disappointment regarding the absence of a refrigerator in your room. Our records show that you booked a 2 Full Beds non-smoking room, which, unfortunately, doesn't include those features. If you desire these amenities on your next stay, we recommend selecting a Deluxe 2 Full bedded room for a more enhanced experience. We have made note of your comments and will use this to improve the quality of our services.Thank you again for sharing your experience with us. We look forward to seeing you in your future travels.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

Dear Avylene,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn San Antonio - Airport. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our amazing staff, great service and convenience. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist

Thank you for your feedback we really appreciate it.

Thanks Francisco!

Thanks for giving us your feedback Kashandra! We appreciate your business and hope you have safe travels.

Hi Sandra, thank you so much for providing your feedback. I will make sure that Domitila hears about your experience. Safe travels from the red roof team!

Dear Idolisa,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN SAN ANTONIO - AIRPORT. I was happy to read your stay was ok though short. Our goal is to provide a clean and comfortable stay for all our guests and we are proud to have achieved that with your visit as seen in your almost perfect score. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

Thanks for giving us your feedback. We are glad to hear you enjoyed your stay.

Thanks Elva! We appreciate your business.

Hi Luz, I am sorry your stay did not meet your expectations. Please accept our sincere apology.

Dear Leonardo,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN SAN ANTONIO - AIRPORT. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the nice property we have. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

Dear Tazjalique,I appreciate you sharing your feedback following your stay at the RED ROOF INN SAN ANTONIO - AIRPORT. I was saddened to read that your stay fell short of your expectations due to the insects you reported, unclean room, foul odor and the unsatisfactory encounter you had with the staff. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I am very displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff to. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns, have a great day.Sincerely,DannielleRed Roof ManagementRediresponse Specialist

Dear Mark,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN SAN ANTONIO - AIRPORT. I was disappointed to read your stay fell short of your expectations due to the lack of cleaning you mentioned. We are truly sorry for any inconvenience caused. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist

Querido José,Gracias por tomarse el tiempo para completar nuestra encuesta para huéspedes. Agradecemos sus comentarios respecto a su reciente estadía en el RED ROOF INN SAN ANTONIO - AEROPUERTO. Me alegró leer que le gustó que estuviéramos cerca del aeropuerto. Sin embargo, las instalaciones estaban envejeciendo a su gusto y las habitaciones eran pequeñas. Los comentarios de nuestros huéspedes siempre son bienvenidos en Red Roof ya que nos esforzamos por mejorar continuamente la calidad de nuestros servicios.Gracias de nuevo por compartir tu experiencia. Esperamos verle en sus futuros viajes.Atentamente,Kerry-LeeGestión del techo rojoEspecialista en RediResponse

Dear Steve,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN SAN ANTONIO - AIRPORT. I was happy to read your stay was not bad. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist

Hi Jose, I am sorry to hear that your stay did not meet expectations. I will share this feedback with our staff and national pest control team.

Thanks for your stay and positive feedback. We truly appreciate your business.

Dear Estevan, We at the RED ROOF INN SAN ANTONIO - AIRPORT are thrilled to have earned your perfect scoring of 5/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

Hi Alvaro, thank you for your business I will share this information with our team.

Thanks Kaye! We appreciate your stay and wonderful feedback.

Hello Pedro, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN SAN ANTONIO - AIRPORT and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist