I like the convenience of the hotel. It was close to everything. I called one day in advance to request a crib for my baby. I was assured the staff would see this when I came in. When I arrived to the hotel, there were no cribs available.
We needed an accessible room for a family member in a leg cast. We were able to get a comfortable room and accessible shower. The breakfast was good and the staff were friendly and responsive.
Shanna
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Front Office Manager วันที่ 12 เม.ย. 2024
We are happy that you and your family had a great stay with us
Great stay. Good beds, very convenient off the main highway with several stores, gas stations, and restaurants close by. Breakfast was excellent and staff was friendly. Definitely recommend if heading to KD or BGW
Phil
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก fd วันที่ 29 มี.ค. 2024
We are glad that you had a good experience with us and we look forward to seeing you again soon
Our room (studio suite) was FILTHY upon arrival. My son had no blanket for the pull out sofa coach- it had broken springs- torn mateess, and brown spots that looked like feces all over it. We also found a dirty hair pick and tweezer stuck to the matress. We were told they had no more pillows or blankets because it was a “full” weekend so we went to a local Walmart to buy him a blanket. We also killed 2 roaches in the bathroom- yuck. Couldn’t wait to get out of there. For $590 for 2 nights you have to be kidding me! The towels had old stains on them- absolutely disgusting! We will never stay here again!
Cara
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Front desk วันที่ 12 มี.ค. 2024
Thank you for telling u about your stay as it was an unpleasant experience we will look into you concerns an address them
They really like the people in the front when you check in the lady that is having a baby has the same name as my daughter and they are very friendly people and they are very kind and enjoyed my stay and the rooms are very clean
Andrea
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก fd วันที่ 1 มี.ค. 2024
AWW we are glad you had a great stay with us here in ashland
Love staying here but this trip it was a little disappointing, there was no internet and the pool was icy cold even though the temperature gage said it was 81… there was rust all over in our bathroom and we had light bulbs that needed replacing as they flickered constantly. Beds are super comfy and the breakfast is great quality
The staff was very friendly. The hot tub was very cold. Unable to use the hot tub it was so cold. The reason I booked this hotel was forbthe pool and hot tub. Broken drywall rust stains on the window sill. Bathroom door has water damage. Not stains but damage. TV remote not working. Lobby/ grounds very clean.
Robert
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก fd วันที่ 9 ธ.ค. 2023
Sorry we fell below our standards during your visit. I can assure youthat your comments will be shared with the entire team and actionstaken to address your Thank you for taking time to complete the surveyfrom your recent stay. We are concerns. We strive to ensure our guestshave a clean, comfortable, well maintained & secure place to stay.Again, thank you for your comments and hope you will give us theopportunity on future visits to the Ashland Area.
10/10 ดีเลิศ
Lynn
9 ธ.ค. 2023
Lynn
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก fd วันที่ 12 ธ.ค. 2023
Thank you for telling us about your stay in Ashland
This was the best continental breakfast I’ve had in a while. Staff was very attentive and the food tasted great and fresh
Amber
เข้าพัก 2 คืน, พฤศจิกายน 2023
การตอบกลับจาก Front Office Manager วันที่ 28 พ.ย. 2023
Amber we are happy that you had a great stay with us. We look forward to seeing you again soon
8/10 ดี
Sonya
เดินทางกับครอบครัว
22 พ.ย. 2023
ชื่นชอบ: พนักงานและบริการ
Needs a deep cleaning. Shower head in room 171 has black mold. Vent in bathroom is horribly loud and filthy. Beds were comfortable and clean.
Sonya
เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก Front Office Manager วันที่ 22 พ.ย. 2023
Sonya,Sorry we fell below our standards during your visit. I can assure youthat your comments will be shared with the entire team and actionstaken to address your Thank you for taking time to complete the surveyfrom your recent stay. We are concerns. We strive to ensure our guestshave a clean, comfortable, well maintained & secure place to stay.Again, thank you for your comments and hope you will give us theopportunity on future visits to the Ashland Area.
Great hotel for the price. As is usual at hotels the hot tub was broken. Attention to detail would have made the stay better as I could have done without the moldy shower head. Beds were great, utilized the workout room and the breakfast was better than most. I’ll be back!
Bob
เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก fd วันที่ 20 พ.ย. 2023
Thank you for taking the time out of your busy day to tell us about your stay with us. We look forward to seeing you soon.
The room is Wonderful!! Spacious..Clean.
Very welcoming!! I will gladly continue to give this hotel my business.
david
เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก Front Office Manager วันที่ 7 พ.ย. 2023
Thank you for taking the time out of your busy schedule to tell us about your stay in Ashland. We are pleased that you enjoyed your stay with us and look forward to seeing you again soon
Thank you for taking time to complete the survey from your recent staywith us. We are pleased to hear that you had a good experience with usand found your accommodations enjoyable. We strive to provide all ourguests with a clean, comfortable, well maintained and secure place tostay. We look forward to having you as our guest on future visits tothe Ashland area.The Entire Team—Holiday inn Express Ashland, Va.
I went with my daughter to the breakfast area and the lady that was working was very rude and disrespectful with me and my daughter she made me move so she can set part of the breakfast but was with very bad. I Asked her why she was doing that and she said she was tired of working alone.
Also the cleaning was very bad they just put the blanket in the bed and new towels but they never clean the room. This is the first time i stay in a holiday inn that have this bad services.
Daniel
เข้าพัก 2 คืน, กันยายน 2023
การตอบกลับจาก fd วันที่ 5 ก.ย. 2023
We are sorry you didnt have a good stay with us. We will look into your concerns and address them
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable. We strive to provide all our guests with a clean, comfortable, well maintained and secure place to stay. We look forward to having you as our guest on future visits to the Ashland area.
This hotel is old and outdated. It was sloppy, unfinished craftsmanship and unlike most holiday inn expresses I stay at.
ผู้เข้าพักจริง
เข้าพัก 1 คืน, สิงหาคม 2023
การตอบกลับจาก fd วันที่ 1 ก.ย. 2023
Sorry we fell below our standards during your visit. I can assure you that your comments will be shared with the entire team and actions taken to address your Thank you for taking time to complete the survey from your recent stay. We are concerns. We strive to ensure our guests have a clean, comfortable, well maintained & secure place to stay. Again, thank you for your comments and hope you will give us the opportunity on future visits to the Ashland Area.
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable. We strive to provide all our guests with a clean, comfortable, well maintained and secure place to stay. We look forward to having you as our guest on future visits to the Ashland area.
I had to switch rooms do to tv not working than go to another room n frig didnt work an that tv didnt work . I didnt recieve my points cuz i didnt know that cuz i did the booking online it didnt get countwd toward my rewards . When trying to call to make reservations i called 23 times n have the proof n showed the lady when checking in that the phone rang 4 or 5 times than hung up everytime . .
Carla
เข้าพัก 2 คืน, สิงหาคม 2023
การตอบกลับจาก fd วันที่ 1 ก.ย. 2023
Sorry we fell below our standards during your visit. I can assure you that your comments will be shared with the entire team and actions taken to address your Thank you for taking time to complete the survey from your recent stay. We are concerns. We strive to ensure our guests have a clean, comfortable, well maintained & secure place to stay. Again, thank you for your comments and hope you will give us the opportunity on future visits to the Ashland Area.
As expected. Breakfast was absolutely amazing! Staff could prob be better at recommending restaurants in the area.
Jay
เข้าพัก 1 คืน, สิงหาคม 2023
การตอบกลับจาก fd วันที่ 1 ก.ย. 2023
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable. We strive to provide all our guests with a clean, comfortable, well maintained and secure place to stay. We look forward to having you as our guest on future visits to the Ashland area.
Bathroom was disgusting. Wasn’t cleaned. Dirty towels on floor.
Bob
เข้าพัก 1 คืน, สิงหาคม 2023
การตอบกลับจาก fd วันที่ 1 ก.ย. 2023
Sorry we fell below our standards during your visit. I can assure you that your comments will be shared with the entire team and actions taken to address your Thank you for taking time to complete the survey from your recent stay. We are concerns. We strive to ensure our guests have a clean, comfortable, well maintained & secure place to stay. Again, thank you for your comments and hope you will give us the opportunity on future visits to the Ashland Area.
Hotel was conveniently located to Kings Dominion. A few things could definitely use some attention. The carpet in the room was definitely in need of replacing as it was showing signs of wear around the perimeter of the room. More outlets/ upgrades to outlets are definitely needed. Beds were comfortable and the free breakfast was decent.
Jennifer
เข้าพัก 2 คืน, สิงหาคม 2023
การตอบกลับจาก FOM วันที่ 20 ส.ค. 2023
Thank you for taking our survey about your stay with us. We will definitely take your feedback into consideration and discuss with the staff