Restaurant staff was amazing but our room was just OK. Hairs in the sheets and bathroom, ceiling had been re-patched way too many times. Would’ve expected much more for the price.
This is a gorgeous hotel, but it is also the closest one to Reston Hospital Center where my husband was scheduled to have hip surgery. Loved the covered parking that kept us out of the snowy weather and made leaving in the morning easier. Room service was excellent and convenient. Only issue we had was how far the handicapped accessible room was from the elevator. My husband uses a walker and it was a looooong walk from the elevator to the room. Would have been nice to know ahead of time so we could've chosen something different.
Hotel is dated. Could use a make over. Polk area dirty. Hotel us dark. Lobby not very comfortable
john
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก AP วันที่ 3 ม.ค. 2024
First and foremost, please accept my sincere apologies for the short comings you described in your recent guest survey. Please rest assured I have reviewed all of these concerns with the staff so we can be of better serve in the future. This is certainly not how we intend to conduct our business. I hope this will not deter you from returning to our property in the future. Thank you for choosing Hyatt Hotels
2/10 แย่มาก
Kerry
1 ม.ค. 2024
Kerry
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก AP วันที่ 3 ม.ค. 2024
Thank you for taking the time to write and communicate your concerns regarding your stay at the Hyatt Regency Reston. Your feedback is greatly appreciated and certainly a valuable aid in monitoring our performance.Please accept my sincere apologies for any inconvenience and aggravation that was caused during your stay, was there anything in particular that you would like to share with us so that we can take appropriate action to prevent similar situations from recurring. We are dedicated to providing a high level of service and a quality product and when we fail to meet these standards. Thank you and looking forward to hearing back from you.
I’ve stayed at the lower level of Hyatt. And the breakfast was free. I go to a higher level in the breakfast isn’t free. That was my main complaint. Actually it’s my only complaint everyone who was there was very nice. Everything was fine except for the what you can
This is a beautiful place to stay during the Christmas holidays. Very convenient to shopping, dining and easy walking to all areas within the Reston Town Center.
We are so happy we booked our stay with The Hyatt Regency. From the front desk service, to the comfortable accommodations, and accessible shops and restaurants we will definitely be recommending this hotel to visiting friends and family. While the bathrooms are the only thing in need of updating - the rest of the property more than makes up for it.