Great hotel - personnel was so so. Lost our jacket and didn’t return it until saying it wasn’t found at all, until we confronted front desk and they magically brought it to us. On the beach, delivered our food when we We’re away from our beach bed and let flies sit on it. We asked to change the dish, they brought it back and again served the same plate. Nightmare! Several order issues throughout our 2 day visit, wrong bills and wrong orders..forgot orders. On day of arrival we waited intill 5pm to get a room with proper sea view, which we originally booked. In evening restaurant said they had a French male chef, when actually the chef (who was amazing by the way) was not French. No idea why they need to come up with this and change story. Morning of check out they came to do a “mini bar check” never seen this in a 5 star hotel before, and 4 hours before our check out. If this is considered the better hotels in RAK it’s far from organized.. we had to chase every part of the service.