Having previously stayed at an Ocean hotel in Playa del Carmen, I was presently surprised when I arrived at this hotel and realized they were part of the same chain of hotels. It set my expectations high. Now my check in experience was not ideal and a bit frustrating but when I privately communicated this with management they kindly went out of their way to rectify this and ensure I had an enjoyable rest of my stay, even making me several dinner reservations and sending wine up to my room. Now I'll start with the pros. The hospitality is unmatched all the staff were so warm, friendly and helpful. The 9 dining options, many more snack bars, lounges and bars made for a delightful all-inclusive experience with many options to choose from. Blue Moon, Sensai and Route 66 being my favorites. The rooms are well furnished, comfortable, air conditioned and very spacious. Now to the cons, the bathrooms need a major renovation, they seemed older with tiling that didnt fit the rest of the rooms modern feel. The night entertainment could be better. There were no water sports or activities on the property or close by which was disappointing as I love to jet ski, parasail and kayak everytime Im in Mexico. The international buffet was not the best and could use a major overhaul with better food selections. Lastly the area of the ocean the property sits on is not stunning. The water isnt as clear and vibrant as with most of Cancun and it is filled with rocks. Otherwise had an enjoyable stay!