Had to ask for “vip” benefit after realising it wasn’t in the room. One staff member said “told you” to the other. Was then given warm white wine. Air conditioning wasn’t very cool.
angelo
เข้าพัก 3 คืน, เมษายน 2024
การตอบกลับจาก Rendezvous Hotel Perth Central. วันที่ 4 พ.ค. 2024
Hi Angelo,Thank you for choosing to stay with us. We are glad you received the free bottle of wine that come with your booking and apologize for the inconvenience you experienced with the air conditioning.We hope to welcome you back for a more enjoyable stay.
Location good in the centre of the city. Large room with fridge but could have benefited from a few more crockery to facilitate having a bit of breakfast in the morning eg bowls for cereal.
Stephanie
เข้าพัก 5 คืน, มีนาคม 2024
การตอบกลับจาก Rendezvous Hotel Perth Central. วันที่ 28 เม.ย. 2024
Thank you for the feedback and glad you liked our hotel location. As we are not part of a service apartment, therefore we don't put any utensil in the room. we only deliver it if a request is made. But we serve cereal in our breakfast buffet. Looking forward to welcome you again.
6/10 พอใช้
Adam
เดินทางเพื่อธุรกิจ
19 เม.ย. 2024
Not a real 4 star.
Not great air con. Good location.
Adam
เข้าพัก 2 คืน, เมษายน 2024
การตอบกลับจาก Rendezvous Hotel Perth Central. วันที่ 26 เม.ย. 2024
Hi Adam, Thank you for taking the time to provide us a review. We are sad to hear the air conditioning was not working during your stay. we hope to have the opportunity to change your impression of the hotel.
In ottima posizione a poca distanza da King Park e dal centro. Colazione nella norma. Personale gentile e disponibile. Camera ampia ma pulizia pessima.
Alessandra Di
เข้าพัก 9 คืน, เมษายน 2024
การตอบกลับจาก Rendezvous Hotel Perth Central. วันที่ 28 เม.ย. 2024
Hello Alessandra,Thank you for your positive feedback to our location and to our friendly staff, and with regards to the room cleaning, we will take a look on to this so we can avoid this instances in future.We hope to see you again in your next visit.
Room was clean, Hotel central to Perth, staff on duty 13/04/24 were inefficient, unhelpful to almost the point of rudeness when we tried to get a parking space, spoilt our stay , won’t be back in a hurry
Sharon
เข้าพัก 2 คืน, เมษายน 2024
การตอบกลับจาก Rendezvous Hotel Perth Central. วันที่ 15 เม.ย. 2024
Thank you for the feedback and apologies for the inconvenience. we will look with our team about this issue and in future, we love to welcome you again.
All staff were friendly and the room was more than good enough. It’s walking distance from King’s Park too. You can also get free water at the bar. Only downside I felt was slow wifi but I was out exploring most of the time anyway. Good hotel
David
เข้าพัก 4 คืน, มีนาคม 2024
การตอบกลับจาก Rendezvous Hotel Perth Central. วันที่ 23 มี.ค. 2024
Hi David,Thank you for your lovely feedback, we are delighted to hear you enjoyed your stay with us. We look forward to welcoming you back.
การตอบกลับจาก Rendezvous Hotel Peth Central. วันที่ 15 มี.ค. 2024
Hi Elizabeth,Thank you for your recent stay and taking the time to provide us a review. Management is made aware of your suggestion and we look forward to providing you a more enjoyable stay.
It was close to everything and good value for money.
Cheryl
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Rendezvous Hotel Perth Central. วันที่ 23 มี.ค. 2024
Thank you for the beautiful review Cheryl, glad you enjoyed your stay. Look forward to the next time you are here in Perth city.
6/10 พอใช้
Angela
เดินทางกับครอบครัว
3 มี.ค. 2024
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
As a VIP Customer I was supposed to have a bottle of wine, when I checked this at reception upon arrival, I handed a small glass size bottle of warm wine. I was shoccomplained about this and received an apology as the receptionist was new and a full bottle. They were very nice about it. Otherwise the room was run down and not worth what we paid but Perth was booked out due to holiday and events. Ran out of clean plates and cutlery at breakfast buffet. Food was good though. Would be worth a it at a lower price.
Angela
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Rendezvous Hotel Peth Central. วันที่ 15 มี.ค. 2024
Hi Angela,Thank you for the review, we are glad you enjoyed most of your stay and for your understanding. We hope to welcome you back for better stay.
6/10 พอใช้
Ruth
18 ก.พ. 2024
ชื่นชอบ: ความสะอาด
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
I think every guest should have a complementary bottle of water in there room. WA is a hot city. After flying for 3hrs and getting off the plain all you want is a drink of water to re hydrate. I had to ask for water and all though they had room service they were not happy about bringing me a bottle of water to my room. The room was clean but stepping in and out of the shower is dangerous. When I rang to say I wouldn’t be checking in till 8:00pm the rely on the phone is we are here 24/7. I don’t think that’s a good way to great your guests. I thought i was doing the right thing in letting them know. I thought the restaurant was expensive. I don’t recommend staying there.
Ruth
เข้าพัก 3 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Rendezvous Hotel Perth Central. วันที่ 15 มี.ค. 2024
Hi Ruth,Thank you for taking the time to provide us a review. we acknowledge the suggestions on providing water and a more friendly customer relationship. We will factor those into our improvement plan and we look forward to an opportunity to provide you a better stay.
การตอบกลับจาก Rendezvous Hotel Perth Central. วันที่ 23 มี.ค. 2024
Hi Shanaya,We are sad to hear of the experience you had during you stay and hope to correct the impression if given another chance. Please know that we take reviews like this seriously and will ensure all our guests are treated with kindness and respect.
6/10 พอใช้
Michael
เดินทางกับครอบครัว
9 ก.พ. 2024
ชื่นชอบ: ความสะอาด
The hotel was adequate for the three days we were there. Had dramas on check in and the stopped working and had to be recoded every day. Breakfast was good and it’s a handy location. Rooms are neat and tidy and everything worked. Parking is very limited but walking is easy and the bus and train station is just down the road.
Michael
เข้าพัก 3 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Rendezvous Hotel Perth Central. วันที่ 9 เม.ย. 2024
Dear Guest,Thank you for sharing your feedback with us regarding your recent stay. We're pleased to hear that overall, your experience with us was adequate and that you found our breakfast enjoyable. We apologize for the issues you encountered during check-in and with the key cards. Rest assured, we'll address these matters with our team to ensure smoother processes in the future.We're glad to know that you found our location convenient and that the rooms met your expectations in terms of cleanliness and functionality. We understand that parking can be limited, but we're happy to hear that walking and public transportation options were convenient for you.Once again, thank you for choosing to stay with us. We appreciate your feedback and hope to welcome you back for an even better experience in the future.
The Rendezvous Hotel is a very enjoyable place to stay in downtown Perth away from the hustle and bustle of Murray and Hay Street Malls. On street parking is free after 6:00pm.
The staff and the Stables dinning - food & staff - unexpectedly amazing.
The actual room, the entire floor 3 - grotty. Stains on carpets and walls. Repair of rooms all run down. Musty smell in hallway and rooms.
Wasn't a cheap room. Actually quite yucky.
My major concern is that I was not given a detailed invoice of charges at checkout. I was told it would be emailed but it hasn't arrived.
Other than that, staff were friendly and as helpful as possible within their operating parameters.
The building is old and while attempts have been made to refurb, the age and lack of maintenance are visible. It's a different standard from Scarborough!
Bruce B
Bruce
เข้าพัก 3 คืน, พฤศจิกายน 2023
การตอบกลับจาก Reception Team วันที่ 27 พ.ย. 2023
Dear Bruce,Thank you for taking the time to review us and for choosing to stay with us; we look forward to your return.kind regards,Team Rendezvous Hotel Central
It is in a good location. The room needed some more furniture ie. A comfortable lounge. The 2 chairs were uncomfortable after 30 minutes. Ended up with a sore back and lying on bed instead.
Our second time staying at Rendezvous during our WA trip. We managed to get the same room both times. Large, spacious and clean. A quiet area within easy walking distance to Kings Park and lots of lovely restaurants. We couldn’t fault it and think it was great value for the price.
Overall great stay however disappointed with the sauna as the door has a big gap so had to put a towel there to allow it to warm up......was in there for an hour & didnt even break a sweat. Reception on tv kept cutting out toilet was leaking.......buffet breakfast nice.
I have stayed here before some time ago but was disappointed this time.
The aircon was not working so it made the room very warm and uncomfortable.
There were stains all over the carpet inside the room and outside in the corridors.
Toilet area had a slight sewage smell and marks on the tiles.
the staff were friendly though.
Kerry
เข้าพัก 3 คืน, ตุลาคม 2023
10/10 ดีเลิศ
Aung
7 ต.ค. 2023
ชื่นชอบ: ความสะอาด
It could be better if the air conditioning is cooler. The cleanliness is excellent.
Air-conditioned controled by front desk no matter room temp couldn't adjust too hot.Room service forgot to replace towels and toilet paper. Tv doesn't work no signal continuously gave up.Pillows way too soft bed was comfortable.
Very good location and was a decent price when on discount. Only issues were that the toilet had bile and mould, it had been hidden under which was visible when bending down. The toilet bowl was also stained, clear that not many chemicals had been used to clean.
Staff very helpful, free bottle of wine as silver ,members.
Had to ask but that was ok. Larger than expected room, quiet in bedroom .Good location to walk to Elizabeth Quay .Didn’t try restaurant,was very expensive but others around area. Would stay again.