The lady at check in was lovely! But thats where it ended.
Angela
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Kingsway Tourist Park วันที่ 8 มี.ค. 2024
Good morning Angela,Thank you for taking the time to leave a review. I'm sorry you didn't enjoy your stay. We would love to know what went wrong so that we can fix the issues. If you would like to call the park I would love to find out where we went wrong.Kind regards,Kingsway Tourist Park.
การตอบกลับจาก Kingsway Tourist Park วันที่ 27 ก.พ. 2024
Good afternoon Natalie,Thank you for taking the time to leave a review, it would be helpful to know what made your stay so unpleasant.
8/10 ดี
Clarissa
เดินทางกับคู่รัก
30 ธ.ค. 2023
ชื่นชอบ: พนักงานและบริการ
The natural surroundings helped make our stay relaxing. Had to eat out all the time, as we were not comfortable using the stove top. Bed was narrow but the room and en suite very spacious. All in all, a good experience.
Clarissa
เข้าพัก 4 คืน, ธันวาคม 2023
การตอบกลับจาก Kingsway Tourist Park วันที่ 27 ก.พ. 2024
Good afternoon Clarissa,Thank you for taking the time to leave a review. I'm glad you had a relaxing time. It would be helpful to know what made you uncomfortable about using the stove.
I stayed here while waiting for my property to become available.
It was convenient to the shops and buses , staff were friendly and very helpful, and loved the pool on the hot days.
Even though the cabin was a bit old, it was very functional .
Only draw back the toilet paper was a bit cheap, although brought my own after the first day.
All in all would recommend staying here again. 😃
Overall we were pleased with our accomodation, the 2 dining chairs ( which were the only seats inside) were very uncomfortable
The cars in the park driving by were a bit annoying but you get that anywhere don’t you?
For the price we paid it was good value for money.
We would stay again
Tracey
เข้าพัก 2 คืน, พฤศจิกายน 2023
การตอบกลับจาก Kingsway Tourist Park วันที่ 29 พ.ย. 2023
Good afternoon Tracey,Thank you for taking the time to leave a review. We are currently looking at ways to reconfigure the chalet so we can add a couch. I'm glad you enjoyed your stay and look forward to seeing you again in the future.
การตอบกลับจาก Kingsway Tourist Park วันที่ 25 ต.ค. 2023
Good morning,Thank you for taking the time to leave a review, We are pleased you enjoyed your stay with us and hope to see you again.Kind regards,Kingsway Tourist Park
การตอบกลับจาก Kingsway Tourist Park วันที่ 25 ต.ค. 2023
Good morning ,Thank you for taking the time to leave a review. We are pleased you enjoyed your stay with us and look forward to seeing you in the future.Kind regards,Kingsway Tourist Park
No hot water, no gas stove and oven didn’t work electrical wires hanging down dangerously doors coming off
Poor response from staff waited 3 days for hot water to be fixed still no oven
Wouldn’t recommend anyone to stsy
Shane
เข้าพัก 6 คืน, กันยายน 2023
การตอบกลับจาก Kingsway Tourist Park วันที่ 3 ต.ค. 2023
Good afternoon Shane,I would like to clarify some of the issues you have put in your review.1) the electrical wires as you call it is actually the aerial cord that went to your TV as your aware, and you never mentioned anything about electrical wires hanging down at any point during your stay.2) Yes the first night you checked in it was discovered that the stove had stopped working so we brought up an electric cook top and convection oven within 10 minuets of you calling. As this was after business hours we didn't call our technician till the following day. The technician arrived on Monday to look at the problem but was unable to enter the room as you were not there and wouldn't give us permission to enter the room without you we had to send them home and reschedule. The company paid public holiday rates to have the technician come only to be sent away as you wouldn't allow entry to the room. The next time the technician was available to come was on Wednesday.3) You reported multiple times that the hot water wasn't working and every time a manager came up and check the hot water was working. The plumber also came and checked the hot water system on Wednesday and confirmed there was nothing wrong. We did advise you that once the hot water tap is turned on it can take up to a minute for the water to come out hot as it has to travel through the pipes to the tap.4) The sliding door does come off the runner when pushed too far or hard.5) On multiple occasions you breached park rules by leaving your minor aged child unattended in the cabin.6) You were very rude to staff when you came into reception, swearing and using profanities, accusing staff of entering the cabin when you were away and taking the convection oven. When we informed you that no one had been in your room you called us "indian givers" swore some more and slammed the sliding door in reception so hard it almost came off the runner. Despite this disgusting treatment of staff a manager still came down to see where someone has broken into your cabin. When the manager got down there you admitted that you forgot you moved the convection oven the night before and no one had broken into the room.If you would like copies of the paid invoices from the technician and plumber plus copies of the call logs and texts from yourself I am happy to supply them.Kind regards,Kingsway Tourist Park
6/10 พอใช้
Noelene
เดินทางเพื่อธุรกิจ, เดินทางกับคู่รัก
23 ก.ย. 2023
ชื่นชอบ: ความสะอาด
The bathroom door kept coming off its track. Every time we used the kettle it threw the RCD switch. Couldnt use the kettle. When I had a shower the water went cold, so had a quick cold shower. Not very nice.
Noelene
เข้าพัก 2 คืน, กันยายน 2023
การตอบกลับจาก Kingsway Tourist Park วันที่ 25 ต.ค. 2023
Good morning Noelene,Thank you for taking the time to leave a review. We are sorry you had issues during your stay.Kind regards,Kingsway Tourist Park
6/10 พอใช้
Tara
6 ก.ค. 2023
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
The tourist park is pretty old and needs work, however new managers Skye and her husband have just taken over and are doing some great things so far. Skye is very lovely and helpful and i wish her and her hubby all the best with their new endeavours here. I look forward to coming back and seeing all the ungrades.
Tara
เข้าพัก 2 คืน, มิถุนายน 2023
การตอบกลับจาก Kingsway Tourist Park วันที่ 29 พ.ย. 2023
Good afternoon Tara,Thank you for taking the time to leave a review. I'm glad you enjoyed your time here and hope to see you again.
6/10 พอใช้
Mrs Maree
3 ก.ค. 2023
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
It was close to the function I attended- the unit was very tired and not in modern neat condition - I booked this 6 weeks before thinking I was getting the unit they advertise on their website . The tap at the sink was out of its socket and wobbly and hot water was not coming to the sink . the front door and steps up to the bunks were soiled - the window was above the head of the bed and it was freezing cold air dropping on my head and the curtains were full of dust - the hot water wasn’t anywhere hot enough for winter -
The bed was comfortable ( but I had to get another blanket of the bunks ) the aircon worked well - there was adequate crockery cutlery etc and the stove and microwave worked well
Mrs Maree
เข้าพัก 4 คืน, มิถุนายน 2023
การตอบกลับจาก Kingsway Tourist Park วันที่ 4 ก.ค. 2023
Good morning Maree,Thank you for taking the time to leave a review. The park is under new management and we are working to bring it back to its former glory.Kind regards,Kingsway Tourist Park
8/10 ดี
Lisa
เดินทางกับครอบครัว
20 มิ.ย. 2023
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
close to transport
Lisa
เข้าพัก 3 คืน, มิถุนายน 2023
การตอบกลับจาก Kingsway Tourist Park วันที่ 21 มิ.ย. 2023
Good morning Lisa,Thank you for taking the time to leave a review. We are pleased to you enjoyed your stay with us and look forward to having you in the future.Kind regards,Kingsway Tourist Park
6/10 พอใช้
Carole
เดินทางกับคู่รัก
1 มิ.ย. 2023
ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Staff were lovely and helpful.
Property very run down.
Carole
เข้าพัก 4 คืน, พฤษภาคม 2023
การตอบกลับจาก Kingsway Tourist Park วันที่ 2 มิ.ย. 2023
Good morning Carole,Thank you for taking the time to leave us a review. The park is currently under new management and we are working on bring it back to its former glory.Kind regards,Kingsway Tourist Park
4/10 แย่
Tei-Hahn
เดินทางกับคู่รัก
27 พ.ค. 2023
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
The tap water was white and did not look drinkable, for a day and a half we had no hot water and the gas on the stove lasted 5 minutes had to get Uber eats. Besides that the unit was clean and comfortable.
Tei-Hahn
เข้าพัก 3 คืน, พฤษภาคม 2023
การตอบกลับจาก Kingsway Tourist Park วันที่ 28 พ.ค. 2023
Thank you for your review. Unfortunately we did have a major water leak that was fixed during your stay. Had you let us know of any issues RE Gas we would have rectified the situation immediately.Kind regards,Kingsway Tourist Park
การตอบกลับจาก Kingsway Tourist Park วันที่ 2 มิ.ย. 2023
Good morning Noemia,Thank you for taking the time to leave a review. The park is currently under new management and we are working on bring it back to its former glory.Kind regards,Kingsway Tourist Park
การตอบกลับจาก Kingsway Tourist Park วันที่ 2 มิ.ย. 2023
Good morning Anthony,Thank you for taking the time to leave a review. The park is currently under new management and we are working on bring it back to its former glory.Kind regards,Kingsway Tourist Park
การตอบกลับจาก Kingsway Tourist Park วันที่ 2 มิ.ย. 2023
Good morning Rickie,Thank you for taking the time to leave a review. The park is currently under new management and we are working on bring it back to its former glory. If you would like to call the park and discuss all the issues you encountered we would be happy to have a chat. Kind regards,Kingsway Tourist Park
The chalet was old and grubby, the sliding doors to the rooms, fell off and needed to be balanced back on. The cold water tap banged and the water was brown.
Dont waste your money on this place.
Free WiFi is for 400mb and for 24hrs only, charges apply after, but you cant access it , so basically there is no WiFi.
Hot water starts of far too hot but then wuickly turns to cold water, be careful you dont scalded!
Horrible experience and will never stay there again.
Most disgusting place we have ever stayed. Stained sheets, food still in mini oven, mould in the bottom of kettle, mould in shower. Terrible staff and management. Would not recommend staying here at all
Dan
8/10 ดี
tracey
เดินทางกับครอบครัว, เดินทางกับครอบครัวและเด็กเล็ก
15 ม.ค. 2023
ชื่นชอบ: พนักงานและบริการ, สิ่งอำนวยความสะดวก
Basic cabin accomodation. Quite old and some parts falling apart but quite livable too. Kids loved the pool area and close take away nearby
tracey
6/10 พอใช้
Virginia
เดินทางกับคู่รัก
31 ธ.ค. 2022
ชื่นชอบ: พนักงานและบริการ
Surprised to get a cabin during the Christmas holidays and for a reasonable price, friendly staff, cabin a little old but tidy and clean.
Virginia
8/10 ดี
Beatrix
16 ธ.ค. 2022
Although the property was old and could use an update I found it very peaceful and had the best sleeps that I’ve had in a long time. Also in a good spot if you want to shop
Booked two nights and left after the first night
Wouldn't have even stayed the first but had no time to book elsewhere
The linen was filthy, blood stain on corner of bed spread, hair in one pillow and a stain on the other.
Too scared to sleep under the covers.
Bathroom had stains from previous guests
Overall run down and grubby appliances and surfaces in the room
Management denies anything wrong with the room so won't get my money back
Avoid altogether!
Complete waste of money!
It was a bit shabby and old, however I was not really worried about that as it looked clean enough. What did bother me was that the appliances were dodgy: the TV had terrible reception so I had to turn it off; the aircon unit was very old and probably mouldy so I did not feel like switching it on; and there was a dodgy electric cable in the bedroom coming out of the floor. The front door and several of the windows did not have a proper lock on them so it felt very insecure. No tea or coffee and no matches or lighter to light the cooktop burners. Light bulbs in several rooms needed changing. Huge trees all around looked like they would snap and fall on the unit as there was a big storm on the night with high winds. I am not that fussy but it was overpriced at $130 per night. Should have been about $80 to be fair.
my problem just the aircon is not working the other room, really hot, so ill try to complained is already close, so i dont no where we can complained
Jeana
เข้าพัก 1 คืน, ธันวาคม 2021
การตอบกลับจาก Manager, Acclaim Kingsway Tourist Park วันที่ 7 ธ.ค. 2021
Jeana, thank you for your review and we are sorry your aircon wasn't working as efficiently as it should. Even though the office was closed we are still contactable by phone so we could have looked at it for you. As you had 2 chalets booked we will check out both aircons.
Very old and run down. Not worth the money we paid and won’t visit again
Jo
เข้าพัก 1 คืน, ตุลาคม 2021
การตอบกลับจาก Management วันที่ 25 ต.ค. 2021
Hi Jo
We are sorry you did not enjoy your stay with us.
6/10 พอใช้
Catherine
เดินทางกับครอบครัว
31 ส.ค. 2021
The property needs updating/ renovating. Hot water kept going hot and cold while showering.
Catherine
เข้าพัก 2 คืน, สิงหาคม 2021
การตอบกลับจาก Kingsway Tourist Park Management วันที่ 31 ส.ค. 2021
Hi Catherine, the park is in the process of being updated but it takes time. If you could let us know which chalet you were in so we can check the water issue in the shower.
Thank you, your feedback is very important to us.
8/10 ดี
ผู้เข้าพักจริง
16 ก.ค. 2021
ผู้เข้าพักจริง
เข้าพัก 1 คืน, กรกฎาคม 2021
การตอบกลับจาก Kingsway Tourist Park วันที่ 31 ส.ค. 2021
Thank you
8/10 ดี
Marina
เดินทางเป็นกลุ่ม
13 มิ.ย. 2021
ชื่นชอบ: ความสะอาด, ความสะดวกสบายของห้องพัก
Good value
Basic cabin, warm and comfortable with very squeaky floorboards. Served it’s purpose as a place to crash after a night out celebrating a friend’s birthday.
Marina
เข้าพัก 2 คืน, มิถุนายน 2021
การตอบกลับจาก Kathy วันที่ 15 มิ.ย. 2021
Thank you for your review Marina and glad we could offer you a warm and comfortable cabin and we will investigate the squeaky floorboards.
We were not notified prior to arriving that there was no water and they were unsure when it would be turned back on.
There is no playground and the pool is green.
Note to families with children, there are a few swooping magpies.
The cabins are very old and out dated. We were only stopping for one night. Definitely not somewhere you would stay for a few nights.
Worst ever. Spider webs, green pool, tiny room, toilet was wet and not working well. Tiny beds. Doesn’t worth the price at all.
ผู้เข้าพักจริง
เข้าพัก 1 คืน, กันยายน 2020
การตอบกลับจาก 1 วันที่ 5 ต.ค. 2020
Thankyou for your feedback. We are really concerned that your stay was not up to standard .Regarding the issues raised we have contacted the maintenance dept to rectify the situation
Thankyou
Management
8/10 ดี
Char, Bunbury
เดินทางเพื่อธุรกิจ, เดินทางกับครอบครัว
30 ก.ย. 2020
ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก
Location is ideal, easy to get to and from, clean and tidy, definitely needs an upgrade though as a bit tired. All chalet facilities were ok, pool out of order, no where for kids to go really. But in saying that we were satisfied with our 4 nights there.
Char
เข้าพัก 4 คืน, กันยายน 2020
การตอบกลับจาก jen วันที่ 30 ก.ย. 2020
Many thanks for your review
Normally the pool is open for the late Sept school holidays Look forward to seeing you again
Staff at Kingsway Tourist Park
10/10 ดีเลิศ
ผู้เข้าพักจริง
เดินทางกับครอบครัว
22 ส.ค. 2020
ชื่นชอบ: ความสะอาด
No issues, convenient location, friendly customer service, value for money, clean
ผู้เข้าพักจริง
เข้าพัก 1 คืน, สิงหาคม 2020
การตอบกลับจาก . วันที่ 9 ก.ย. 2020
Thankyou so much for your review. Hope to see you again
Kingsway Tourist Park
The pool was lovely. It was quite and relaxing, close to shops and parks.
The dissapointing part was its nothing like the photos, the tennis cvourt is run down, no playground for the kids and games room was uninviting. We stayed in a cabin and when opened the door it stunk. Had holes in curtains,needed to clean the microwave before could use it and could not use the gas top as knobs broken. Dirty marks on walls. Not looked after.
ผู้เข้าพักจริง
เข้าพัก 2 คืน, มกราคม 2020
การตอบกลับจาก Acclaim Kingsway Tourist Park วันที่ 3 ก.พ. 2020
Sorry to hear you had this experience at our park - this does not align with our usual standards at any Acclaim Holiday Parks park. This has been passed on to our staff and we will be making changes in response to this review. If you choose to stay with us again, please feel free to ask any staff at the park about any problems in your cabin - they will fix it immediately. Safe travels.
6/10 พอใช้
Clinton
เดินทางเป็นกลุ่ม
13 พ.ย. 2019
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Clinton
เข้าพัก 1 คืน, พฤศจิกายน 2019
การตอบกลับจาก Acclaim Kingsway Tourist Park วันที่ 9 ธ.ค. 2019
Thanks for the feedback Clinton! Hope to see you next time you're in town.
Enjoyed our stay very much. The cabin was clean and tidy. In general, the park had a welcoming atmosphere and the surrounds were very clean and tidy. A pleasure to stay.
ผู้เข้าพักจริง
เข้าพัก 1 คืน, เมษายน 2019
การตอบกลับจาก Kingsway วันที่ 2 มิ.ย. 2019
Thank you for your review and we do apologize for the time delay in replying. We are pleased you enjoyed your stay with us.
6/10 พอใช้
ผู้เข้าพักจริง
เดินทางกับคู่รัก
16 พ.ย. 2018
ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก
The only thing was the front porch was a bit small