The hotel is nice. They have their own private beach area. However, the check-in counter area is quite confusing because Google Map locates the hotel on the beach and the sign to the hotel only says PINNACLE so we were not sure if it was the same hotel with PINNACLE GRAND JOMTIAN RESORT we booked. Finally, at the end of the road, we decided to park in one of Pinnacle hotel car parks (There are 3 car parks) and walked to found out if it was our hotel. The walk was very far to the check-in counter. That was all the issue we had during our stay.
The room is fine. Do not expect anything fancy; it just goes well with the price. The breakfast buffet offers a very big variety of international food. Seats are sufficient for more than 100 guests at the same time for breakfast. The staff are very nice, helpful, and friendly. The hotel provides two parrots for you to play with during the breakfast time so kids have things to do :)