I first stayed in this hotel 10 years ago, and I was frankly shocked in the decline in standards. The room I was given on the fourth floor was, to say the least, deeply disappointing. There was an unpleasant, damp smell in the room throughout my four night stay. Even opening the window every day made no difference. I was also kept awake every night by loud music coming, I think, from the Hard Rock cafe opposite. The Wifi was extremely hit and miss and was so inconsistent that I could not do my necessary work on my laptop. Most travellers expect good and consistent Wifi as a minimum.
On the plus side, I must say that our cleaning lady was lovely and friendly.
The final straw was that on my last full day the toilet would not flush. A staff man came to fix it but I was to discover on returning to the room almost at midnight that the whole floor was flooded and I was forced to go four floors down to use the general toilets. I couldn't shower on my last morning. When I asked Dear, the front office manager, for a refund she point blank refused on the spurious grounds that I had not reported the flooded floor at midnight!
On no account would I recommend this sad establishment.