2/10 แย่มาก
divyesh, jersey city
เดินทางกับครอบครัว
28 พ.ค. 2024
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Terrible customer service. I did check in around 4:00 pm. Room was extremely hot. turned up AC. seems like it Was not working properly. waited few hours as we had a evening event. came back around 10:30. still it was hot. i went to customer service & complained about AC. The guy (Abil) at customer service told me he will send someone to fix it. I went back to room again around 12:00 AM. (MY wife was sleeping). I went again to customer service desk (This time different team) and told them what's going on with AC. She offer me to change the room. I agreed, however My wife was so and as she has to wake up middle of night. (It was wedding event from last 3 days at home). we had to moved all our stuff to new room at midnight (12:30 am). It was exhausted. Next day i called like 10 times to housekeeping no one answer. I had to go downstairs again for Bath towel and shower gel (it was none in the room). day after we went to the Venue for wedding from 7 am to 4;30 pm. No housekeeping was done at the room. Called multiple times, no answered. Had no time to go down. fall a sleep for an hour, and housekeeping knock the door, can you imagine how mad i was waking up in 30 min. sleep. we had to go out for reception so i told them come back later as we all 4 has to get ready. after getting ready for reception and went to front desk asked for Housekeeping and guess what Housekeeping gone for the day. we left for Reception and pick up some bath towel at midnight. It was terrible experience.
divyesh
เข้าพัก 2 คืน, พฤษภาคม 2024