Dear Madam Catherine,Thank you for the time taken to share your experience of staying with us.We are sorry to hear of the issue with the bathroom and that you felt the service delivered was not that expected of us. Please rest assured that your comments will be addressed with the team for necessary action.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Eric FRICHITTAVONGFront office supervisor

Dear Mr Brandon,Thank you for your experience with us.We appreciate your excellent ratings and positive feedback on your recent stay. Your perfect scores for cleanliness, hotel condition, service, and amenities are valued. Thank you for choosing us, and we look forward to welcoming you back!Best regards,Eva DAVIDTeam Leader - Reception

Cher Monsieur Rachid,Merci d’avoir rédigé cet avis positif suite à votre séjour chez nous.Nous nous réjouissons que votre séjour ait été satisfaisant et que vous ayez apprécié la qualité de nos services et la propreté de votre chambre.Nous serions très heureux d'avoir l'occasion de vous recevoir à nouveau. Bien à vous,Eva DAVIDTeam Leader - Reception

Cher Raimana,Merci d’avoir rédigé cet avis positif suite à votre séjour chez nous.Nous sommes ravis de lire que notre hôtel a répondu à toutes vos attentes et que vous ayez particulièrement apprécié la qualité du service que vous avez reçu chez nous.Nous transmettons votre compliment à notre équipe.Nous serions très heureux d'avoir l'occasion de vous recevoir à nouveau.Bien à vous,CoralyneSuperviseur réception

Dear Quinton,Thank you for sharing your experience with us.We are glad that you had a pleasant stay with us and appreciated our high standards.We also appreciate your recognition of our team's excellent service.However, we regret that you felt our location was not exactly what you were looking for, our team are on hand for any advice on local attractions and directions to where you might like to visit.We are looking forward to welcoming you again.All the best!CoralyneFront desk supervisor

Dear Seani,Thank you for taking the time to review your stay.It is gratifying to learn that you found our room cleanliness, hotel condition, service, and room amenities to your satisfaction. We constantly strive at The Atrium Hotel & Conference Centre Paris CDG Airport, by Penta to maintain high standards in all aspects of our guests' experience.We sincerely regret any disturbance you experienced regarding the privacy of your room. Our team is trained to respect the comfort and personal space of our guests, and we apologize if this was not fully observed in your case. Rest assured, we are reinforcing our protocols to ensure that all guests feel respected and undisturbed during their stay with us.We are hoping to welcome you back in the future.All the best.Coralyne Front desk supervisor

Dear Taylor,Thank you for sharing your experience with us.It is rewarding to hear that our staff made a great impression with their service, and that you enjoyed the variety and quality of our breakfast buffet. Additionally, we are glad that our shuttle service provided you with the convenience you needed during your travels.We regret to hear, however, that aspects of the room did not meet your expectations. Rest assured, we are continually striving to improve our guest experience and the condition of our accommodations, including updates to our carpeting and bathroom facilities. Our commitment to comfort and quality remains steadfast.Your commendation of our team is greatly appreciated, and we are proud to have contributed positively to your stay at The Atrium Hotel & Conference Centre Paris CDG Airport, by Penta.It would be a pleasure to welcome you again.Best regards,CoralyneFront desk supervisor

Dear Fabienne,We are deeply sorry to hear about your disappointing experience during your recent stay with us. Your feedback is invaluable to us, and we genuinely appreciate you taking the time to share your concerns.Please rest assured that we are addressing each of the issues you raised with the utmost urgency to ensure that they do not recur in the future. We apologize for any inconvenience caused and hope to have the opportunity to regain your trust and provide you with a much-improved experience on your next visit.Warm regards,Eva DAVIDTeam Leader - Reception

Dear Traci,Thank you for the time taken to share your experience of staying with us.We appreciate you choosing to stay with us.We are sorry for the inconvenience; our guests' feedback is very important to us to make sure we are meeting your expectations and are able to take action where necessary.The entire team really hope we can welcome you back on a future occasion.Kindest regards,CoralyneFront desk supervisor

Dear Sir,Thank you very much for this kind review.It is heartening to hear that the cleanliness of our rooms and the condition of the hotel met your expectations and contributed to a positive experience. Our team takes great pride in maintaining our facilities to ensure every guest enjoys a comfortable visit.We also appreciate your kind words regarding the service provided during your stay. Our staff is committed to offering attentive and personalized service to all our guests.Lastly, we're pleased that the room amenities added to your overall satisfaction. We aim to provide a seamless and enjoyable experience with thoughtful touches that make all the difference.Thank you for choosing The Atrium Hotel & Conference Centre Paris CDG Airport, by Penta. It was our pleasure to serve you.We look forward to seeing you again soon.Best regards,CoralyneFront desk supervisor

Cher Mohammad Ali,Merci d’avoir rédigé cet avis positif suite à votre séjour chez nous.Nous sommes heureux que vous ayez passé un super séjour parmi nous et apprécié notre hôtel.Merci de mentionner la propreté de votre chambre.Ce fut une joie de vous recevoir et nous attendons avec plaisir votre prochaine visite,Cordialement,Coralyne Superviseur réception

Dear Helen,Thank you for taking the time to leave a review of your recent stay. We are happy that you enjoyed your stay with us. We are delighted to know that our hotel and location were convenient for your needs.We apologise for any inconvenience you may have experienced; please rest assured that your comments regarding the shuttle have been duly noted and taken into consideration.All of the team do hope that we have the pleasure of seeing you again in the future.Kind regards,CoralyneFront desk supervisor

Cher Oakbin,Merci pour ce superbe commentaire.Nous nous réjouissons que votre séjour ait été satisfaisant et que vous ayez apprécié la qualité de nos services et la propreté de votre chambre. Soyez assuré que votre avis sera partagé avec nos différentes équipes.Ce serait un plaisir de vous revoir.Bien à vous,CoralyneSuperviseur réception

Dear Seani,Thank you for taking the time to review your stay.We are thrilled to hear that you enjoyed your stay with us and appreciated the cleanliness, hotel condition, and service provided by our team. Our dedicated team works hard to ensure that our guests have a comfortable and memorable experience, and it is always rewarding to receive such positive feedback.We look forward to welcoming you back. Kind regards,Eva DAVIDTeam Leader - Reception

Dear Madam Madison,Thank you for taking the time to provide us with your feedback.We are pleased to know that you enjoyed your stay and that our hotel met your expectations.We are happy to hear that our breakfast helped to start your day off the right way, and would like to take this opportunity to express the thanks of the entire team for your kind words.It would be a pleasure to have you return on a future occasion. Best regards,Eric FRICHITTAVONGFront office supervisor

Dear Serge,It's a real reward to receive such a great review.We are glad to know your time with us was a great experience.Such feedback encourages us to continue to uphold our high standards and quality service.We are very pleased you found our prices competitive for the services we deliver.We would love to have you back.All the best,CoralyneFront desk supervisor

Dear Mrs. Yunuen,Thank you for your kind review.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards. We will pass your comments on to our team who will be very pleased to know that they helped to make your visit so enjoyable.We look forward to seeing you again in the future. Best wishes,Eric FRICHITTAVONGFront office supervisor

Dear HirakThank you for your kind review.We are all thrilled that you enjoyed every aspect of your stay and that our team members added to this experience positively.We look forward to seeing you again in the future. Best wishes,Eric FRICHITTAVONGFront office supervisor

Dear Madam Jessica,Thank you for taking the time to leave a review of your stay with us.We are all thrilled that you enjoyed every aspect of your stay and that our team members added to this experience positively.We look forward to welcoming you back. Best regards,Eric FRICHITTAVONGFront office supervisor

Chère Madame Mégane,Merci d'avoir partagé votre expérience.C'est un plaisir de lire que vous avez passé un agréable séjour parmi nous.Nous sommes ravis que vous ayez apprécié la qualité de l'accueil qui vous a été réservé.Nous espérons vous revoir très bientôt pour un autre séjour réussi.Bien à vous,Fatima PerezTeam Leader - Reception

Dear Madam Beth,We appreciate that you took the time to share your experience with us.Please accept our apologies for the inconvenience that you experienced during your stay. We always encourage guests to contact reception during their stay of any issues so that we might deal with them immediately.We hope to welcome you back for an improved experience next time.Kind regards,Eric FRICHITTAVONGFront office supervisor

Cher Sucely,Merci pour ce superbe commentaire.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Nous espérons vous recevoir une nouvelle fois très bientôt.Bien à vous,CoralyneSuperviseur réception

Dear Knyja,We sincerely apologize for the disappointing experience you encountered during your recent stay with us. Your feedback is invaluable, and we are truly sorry for any inconvenience caused by the issues you've highlighted.We understand your frustration with the additional charges and the inconvenience you faced during check-in. This is not the level of service we aim to provide, and we will address these issues with our team to ensure that similar situations do not occur in the future.Regarding the deposit, please note that these are standard procedures, but we acknowledge that clearer communication could have been provided to you.We appreciate your high ratings for room cleanliness, hotel condition, and the service provided. However, we are disappointed to hear that the service during check-in did not meet your expectations. Please rest assured that we will take immediate steps to address this matter and ensure that all our guests receive the attention and service they deserve.Once again, we apologize for any inconvenience caused and hope to have the opportunity to welcome you back for a much-improved experience.Warm regards,Eva DAVIDTeam Leader - Reception

Dear Stephanie,Thank you for reviewing your recent experience.We are thrilled to hear that you enjoyed your stay with us and appreciated the cleanliness, hotel condition, and service provided by our team.Our dedicated team works hard to ensure that our guests have a comfortable and memorable experience, and it is always rewarding to receive such positive feedback.We hope to have the pleasure of welcoming you back in the future.Warm regards,Fatima PerezTeam Leader - Reception

Dear Mr. Richard,Thank you for this positive review of your experience.It is rewarding to know that you had such a pleasant stay and that you enjoyed your dining experience. It's also fantastic to know that nothing was too much trouble for our team.We look forward to seeing you again in the future.Best regards,Eric FRICHITTAVONGFront office supervisor

Dear Madam,We appreciate that you took the time to share your experience with us.We're delighted to hear that your room and our service met your expectations, providing a comfortable environment for a restful night's sleep. Our team takes great pride in offering impeccable cleanliness and maintaining the hotel's condition to ensure our guests' satisfaction. We regret to hear about the inconvenience you experienced with our satisfaction survey. Rest assured, we value all feedback, and we apologize for any frustration this may have caused. Your comments are important to us as they help us to continuously improve our guest experience.We look forward to welcoming you back.Best regards,Eva DAVIDTeam Leader - Reception

Chère Madame,Veuillez accepter nos remerciements pour cette belle appréciation.Nous sommes ravis de lire que notre hôtel a répondu à toutes vos attentes et que vous ayez particulièrement apprécié la qualité du service que vous avez reçu chez nous.Nous transmettons votre compliment à notre équipe.Nous espérons vous revoir très bientôt pour un autre séjour réussi. Bien à vous,Eva DAVIDTeam Leader - Reception

Dear Mr. Edgar, We'd like to thank you for this positive feedback about your stay in our hotel.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We all hope to welcome you back in the future.Best wishes,Eric FRICHITTAVONGFront office supervisor

Dear Sir Leyanis, Many thanks for having taken the time to review your stay.We are sincerely sorry for this regrettable experience and will immediately be looking into these concerns.Please rest assured we have addressed the matter with the head of our housekeeping department.We hope to have the chance to welcome you again in the future.Best wishes,Eva DAVIDTeam Leader - Reception

Dear Mrs Lourdes,We'd like to thank you for this positive feedback about your stay in our hotel.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to see you again soon.Kind regards,Fatima PerezTeam Leader - Reception

Dear Sir Keizo,Thank you for your kind review of your recent stay at our hotel.We're pleased that you had a pleasant stay with us and appreciated our high standards.We look forward to welcoming you back again in the future. Best wishes,Eva DAVIDTeam Leader - Reception

Dear Guest,Thank you for the time you have taken to review your stay.It's wonderful to hear that our staff made a great impression on you; we strive to provide exceptional service at every turn. We also appreciate your positive feedback on the overall cleanliness and condition of our hotel, as we work diligently to maintain our facilities to a high standard. We offer the option of a metered taxi or a private car (without the taxi light). We are very sorry that this was not communicated to you correctly. Our team is available to assist with transportation arrangements to ensure a seamless experience for our guests.We hope you will return for an improved experience in the future. Kind regards,Eva DAVIDTeam Leader - Reception

Dear Andre, We appreciate that you took the time to share your experience with us.We're delighted to hear that our service met your expectations and appreciate your kind words. Our aim is to provide a high level of hospitality, and it's encouraging to know that we succeeded with you. It's also rewarding to learn that you enjoyed your dining experience at our Apollo Restaurant, where we strive to offer a diverse and delicious menu.We regret to hear about your concerns regarding the carpet condition in your room. While all our rooms are indeed carpeted for now, as noted in our hotel's features, we emphasize the importance of maintaining them to a high standard and will certainly look into the issues you've mentioned. We also take note of your comments on the heating system and bathroom condition. Please rest assured that we prioritize the comfort and satisfaction of our guests, and we continuously work on improving our facilities.We're glad that our location was convenient for your travel needs.We hope we will have the opportunity to see you again in the future. Best regards,Eva DAVIDTeam Leader - Reception

Dear Bev, Thank you for taking the time to review your stay.We're delighted that you found our service to be excellent and the overall condition of our hotel to meet your expectations. Our team strives to maintain a high standard of cleanliness, and we're glad to see this reflected in your score of 80%. We hope to have the pleasure of welcoming you back in the future. With best wishes,Eva DAVIDTeam Leader - Reception

Dear Ian, We appreciate that you took the time to share your experience with us.Our team works hard to ensure that every guest has the best experience possible, and your comments inspire us to continue with our efforts. We are sorry that your dining experience was not completely satisfactory. We would be interested in knowing what you felt we could have improved. We appreciate your feedback and will consider it as we continually work to improve our dining options for our guests.We hope that we may have the pleasure of welcoming you again.Kindest regards,Eva DAVIDTeam Leader - Reception

Dear Sir,Thank you for sharing this review of your time at our hotel.We are thrilled to hear that you enjoyed your stay with us and appreciated the cleanliness, hotel condition, and service provided by our team. Our dedicated team works hard to ensure that our guests have a comfortable and memorable experience, and it is always rewarding to receive such positive feedback.We look forward to the pleasure of seeing you again in the future. Kind regards,Eva DAVIDTeam Leader - Reception

Dear Sir,Thank you for this positive review of your experience.We are thrilled to hear that you enjoyed your stay with us and appreciated the cleanliness, hotel condition, and service provided by our team.Our dedicated team works hard to ensure that our guests have a comfortable and memorable experience, and it is always rewarding to receive such positive feedback.We look forward to seeing you again in the future.Best wishes,Coralyne Front desk supervisor

Dear Hamidreza,Thank you for taking the time to share your feedback.We are glad that you had a pleasant stay with us and appreciated our convenient locationWe hope to welcome you back in the future.Best wishes,Fatima PerezTeam Leader - Reception

Chère Jacqueline,Merci d'avoir pris le temps de partager vos impressions avec nous.Nous nous réjouissons que votre séjour ait été satisfaisant et que vous ayez apprécié la qualité de nos services et la propreté de votre chambre.Nous serions ravis de vous revoir pour une expérience toujours de qualité.Bien à vous,Eric FRICHITTTAVONGRéception superviseur

Dear Russell,Thanks for this kind review.We are thrilled to hear that you found our team extremely friendly and accommodating. Our team works hard to ensure that every guest has a comfortable and enjoyable stay. It's great to know that you appreciated the level of service provided. We take pride in maintaining a high standard of cleanliness and comfort for our guests.We look forward to the pleasure of seeing you again in the future.Kind regards,Anissa, Assistant Front Office Manager, The Atrium by Penta

Chère Brigitte,Merci d'avoir partagé l'expérience positive de votre séjour chez nous.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Au plaisir de vous revoir à nouveau très bientôt,Cordialement,Eric FRICHITTAVONGRéception superviseur

Cher Aine, Merci d'avoir pris le temps de partager votre avis.Nous sommes désolés que les prestations durant votre séjour n'aient pas été à la hauteur de vos attentes.Nous restons à votre écoute pour toutes suggestions de votre part nous permettant de continuer à faire progresser le confort et la satisfaction de nos hôtes.Nous espérons avoir l’opportunité de vous accueillir de nouveau afin de changer votre perception concernant notre établissement.Bien cordialement,Eva DAVIDTeam Leader - Reception

Chère Karine,Nous vous remercions d'avoir pris le temps de rédiger ce commentaire.Nous sommes enchantés de lire que la propreté de la chambre, l'état de l'hôtel, le service et le confort de la chambre ont été à la hauteur de vos attentes et nous vous remercions pour ces retours positifs. Concernant le tarif des cartes de restauration et de boisson, nous tenons à préciser que notre restaurant Apollo offre une sélection de menus préparés par notre chef exécutif et que nous nous efforçons de proposer des ingrédients locaux et de qualité. Toutefois, nous prenons bonne note de votre remarque et nous nous engageons à étudier les prix pratiqués afin de garantir la satisfaction de nos clients.Au plaisir de vous revoir à nouveau prochainement,Fatima PerezTeam Leader - Reception

Dear Pablo, Thanks for sharing your point of view.We're delighted to hear that you found our beds and pillows to your liking, ensuring a restful night's sleep is indeed a priority for us. We regret to hear that our breakfast did not meet your expectations. We constantly strive to provide a varied and enjoyable breakfast experience. Your feedback is valuable and we'll keep it in mind as we continually work to enhance our offerings.We hope to welcome you for an improved experience in the future. Best regards,Eva DAVIDTeam Leader - Reception

Cher Philippe,Merci de nous faire part de votre retour d’expérience positif.Merci de souligner le confort, la propreté et la qualité du service reçu.Au plaisir de vous revoir parmi nous,Eva DAVIDTeam Leader - Reception

Dear Jiaxing,Thank you for your review of your recent stay.We are delighted that you enjoyed our prime location and appreciated your mention of our high standards.We do carry out maintenance whenever necessary to keep our rooms up to date, however, we have noted your comment and will be taking it into consideration going forwards.We hope to welcome you back in the future. All the best.Eva DAVIDTeam Leader - Reception

Dear Michael,Thank you for sharing your review.We are sorry that your recent stay at our hotel didn't meet all your expectations and that you experienced some disturbance due to noise. Thank you for bringing this to our attention; we will certainly look into this matter so that we can better ensure the comfort and satisfaction of our guests in the future.We hope you will come and stay with us again. Best wishes,Eva DAVIDTeam Leader - Reception

Cher Jonghyuk,Merci de nous faire part de votre retour d’expérience positif.Nous sommes enchantés que vous ayez passé un très bon séjour dans notre établissement.Au plaisir de vous revoir parmi nous pour un autre moment de qualité,Eva DAVIDTeam Leader - Reception