Everything was fine,except that they have stopped service to the studios.
mehmet
เข้าพัก 7 คืน, เมษายน 2024
การตอบกลับจาก Suzanne, Guest Service Supervisor วันที่ 23 เม.ย. 2024
We greatly appreciate your feedback which is very important to us. Please be assured that your concerns will be addressed appropriately. We always strive for the best customer satisfaction and your opinion is very important to us. Thank you
Closest I’ve ever been to leaving a reservation. Dirty room, mechanical room left open and it was disgusting, lots of water damage, couldn’t get simple toiletries after 3pm (after a day at the parks), very out of date. Stayed here 8yrs ago but this is not the same place. Unfortunately this will be our last time at this resort.
Graham
เข้าพัก 7 คืน, เมษายน 2024
การตอบกลับจาก Suzanne, Guest Service Supervisor วันที่ 23 เม.ย. 2024
We greatly appreciate your feedback which is very important to us. Please be assured that your concerns will be addressed appropriately. We always strive for the best customer satisfaction and your opinion is very important to us. Thank you
8/10 ดี
Courtney
15 เม.ย. 2024
ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Courtney
เข้าพัก 8 คืน, เมษายน 2024
การตอบกลับจาก Suzanne, Guest Service Supervisor วันที่ 18 เม.ย. 2024
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Great location for Disney, Spacious, well equipped and clean apartment. Bunk beds made it a perfect family apartment - better than all sharing one room! Lovely pool area overlooking the lake. Thanks
Kathryn
เข้าพัก 6 คืน, มีนาคม 2024
การตอบกลับจาก Suzanne, Guest Service Supervisor วันที่ 28 มี.ค. 2024
We greatly appreciate your feedback which is very important to us. we hope to have you visit us again. Thank you
We have stayed at the Blue Heron every year for our Disney trips for the last 5 years. We love the location and area. They always provide shuttles to the parks; however, upon arriving this time, they said they no longer had a shuttle as of 1 month ago. Just know that although it says they have a shuttle, they currently do not so plan accordingly. Otherwise, we love Blue Heron and their awesome pools/hot tub/tiki bar/location. :-)
Teresa
เข้าพัก 7 คืน, มีนาคม 2024
การตอบกลับจาก Suzanne, Guest Service Supervisor วันที่ 27 มี.ค. 2024
We greatly appreciate your feedback which is very important to us. Please be assured that your concerns will be addressed appropriately. We always strive for the best customer satisfaction and your opinion is very important to us. Thank you
การตอบกลับจาก Suzanne, Guest Service Supervisor วันที่ 27 มี.ค. 2024
We greatly appreciate your feedback which is very important to us. Please be assured that your concerns will be addressed appropriately. We always strive for the best customer satisfaction and your opinion is very important to us. Thank you
We like the property for what it has to offer..We enjoy being near the lake and the walkway and opportunity to sit out there and enjoy it.We enjoy the balconies that come with the rental.Also nice to sit out and enjoy the views.The outside property well maintained.Great large and small pools and plenty area to sit out..Also outside bar if interested.The inside is comfortable.Bit dated but have no problem with it. you can bring family there for reasonable price..Near many restaurants and stores and maybe 10 min to Disney Springs.Thats a plus.So close to Disney.We enjoy staying there.Look forward to next visit.
Caroline
เข้าพัก 4 คืน, มีนาคม 2024
การตอบกลับจาก Suzanne Guest Service Supervisor วันที่ 22 มี.ค. 2024
We greatly appreciate your feedback which is very important to us. Please be assured that your concerns will be addressed appropriately. We always strive for the best customer satisfaction and your opinion is very important to us. Thank you
6/10 พอใช้
Cheryl
15 มี.ค. 2024
Our room was very rundown and very dirty. I had to clean the whole place before we settled in.
Cheryl
เข้าพัก 4 คืน, มีนาคม 2024
การตอบกลับจาก Suzanne, Guest Service Supervisor วันที่ 19 มี.ค. 2024
We greatly appreciate your feedback which is very important to us. Please be assured that your concerns will be addressed appropriately. We always strive for the best customer satisfaction and your opinion is very important to us. Thank you
Property sent text messages to check in with us. Condo had everything we needed. Mattress in the bunk beds could use an upgrade, otherwise great place.
Juliane
เข้าพัก 3 คืน, มีนาคม 2024
การตอบกลับจาก suzanne Seedat วันที่ 19 มี.ค. 2024
We greatly appreciate your feedback which is very important to us. Please be assured that your concerns will be addressed appropriately. We always strive for the best customer satisfaction and your opinion is very important to us. Thank you
6/10 พอใช้
Martin
เดินทางกับคู่รัก
8 มี.ค. 2024
ไม่ชื่นชอบ: ความสะอาด
The hotel was nice, However the unit we stayed in needed some attention. The bedroom carpet was dirty. There was a mystery wet spot on carpet that did not dry up for the 2 days we were there. Floors were so dirty that our feet turned brown when walking bare foot.There was long hairs left in the toilet and tub. There was mold on the bottom of the curtains in living room. There was a mystery brown spot on the master bedroom toilet near handle. The TV in bedroom is very small. Security chain on exit door is falling off. We did not sleep well because the master bathroom toilet flapper was not sealing property which caused the toilet to run water about every 20 minutes.
Martin
การตอบกลับจาก Suzanne, Guest Service Supervisor วันที่ 9 มี.ค. 2024
We greatly appreciate your feedback which is very important to us. Please be assured that your concerns will be addressed appropriately. We always strive for the best customer satisfaction and your opinion is very important to us. Thank you
8/10 ดี
Ludovico
26 ก.พ. 2024
ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Ludovico
เข้าพัก 4 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Guest Service Supervisor วันที่ 2 มี.ค. 2024
We greatly appreciate your feedback which is very important to us. Please be assured that your concerns will be addressed appropriately. We always strive for the best customer satisfaction and your opinion is very important to us. Thank you
Me gusto su ubicacion.
No me gusto que el departamento qje me dueronnestaba sucio y lleno de cucarachas. Hable ya que ennla propiedad NO hay nadie de los departamentos. Me logre comunicar y me cambiaron a otro departamento.
Cynthia
เข้าพัก 5 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Guest Service Supervisor วันที่ 2 มี.ค. 2024
We greatly appreciate your feedback which is very important to us. Please be assured that your concerns will be addressed appropriately. We always strive for the best customer satisfaction and your opinion is very important to us. Thank you
การตอบกลับจาก Guest Service Supervisor วันที่ 24 ก.พ. 2024
We greatly appreciate your feedback which is very important to us. we hope to have you visit us again. Thank you
10/10 ดีเลิศ
CAROLINE
18 ก.พ. 2024
CAROLINE
เข้าพัก 14 คืน, มกราคม 2024
การตอบกลับจาก Suzanne, Guest Service Supervisor วันที่ 21 มี.ค. 2024
We greatly appreciate your feedback which is very important to us. Please be assured that your concerns will be addressed appropriately. We always strive for the best customer satisfaction and your opinion is very important to us. Thank you
8/10 ดี
Marta
เดินทางกับครอบครัว
10 ก.พ. 2024
ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Nice, quiet property with beautiful view of nature. Apartments need renovation and new furniture.
Marta
เข้าพัก 5 คืน, มกราคม 2024
การตอบกลับจาก Guest Service Supervisor วันที่ 24 ก.พ. 2024
We greatly appreciate your feedback which is very important to us. we hope to have you visit us again. Thank you
6/10 พอใช้
crystal
เดินทางกับครอบครัว
25 ม.ค. 2024
ไม่ชื่นชอบ: ความสะอาด
Dirty and cockroaches. We had to clean ourselves
crystal
เข้าพัก 9 คืน, มกราคม 2024
การตอบกลับจาก Guest Service Supervisor วันที่ 24 ก.พ. 2024
We greatly appreciate your feedback which is very important to us. Please be assured that your concerns will be addressed appropriately. We always strive for the best customer satisfaction and your opinion is very important to us. Thank you
It was a unique experience. I wasn't sure what I was going to get or how it would work since it wasn't your standard hotel room, so that was a cause for some anxiety, but that was mostly on me. I was very happy with what we got for the cost. It was as advertised and there were no surprises (which I am very grateful for). I would recommend this place to a friend or book it again if I could guarantee I'd get the room we were assigned.
H Haden
เข้าพัก 6 คืน, มกราคม 2024
การตอบกลับจาก Guest Service Supervisor วันที่ 24 ก.พ. 2024
We greatly appreciate your feedback which is very important to us. we hope to have you visit us again. Thank you
10/10 ดีเลิศ
MONICA
เดินทางกับครอบครัว
22 ม.ค. 2024
ชื่นชอบ: ความสะอาด, ความสะดวกสบายของห้องพัก
Ferias agradaveis .
Adoravel estadia . Local agradavel, facil acesso aos parques.Acomodaçoes sempre limpas .Excelente vista da sacada . Local silencioso e seguro.Super recomendo .
MONICA
เข้าพัก 7 คืน, มกราคม 2024
การตอบกลับจาก Guest Service Supervisor วันที่ 24 ก.พ. 2024
We greatly appreciate your feedback which is very important to us. we hope to have you visit us again. Thank you
8/10 ดี
Julia
เดินทางกับคู่รัก
6 ม.ค. 2024
ชื่นชอบ: สิ่งอำนวยความสะดวก
The furniture in the unit was pretty shabby. The layout was great with two full baths, a kitchen, living and dining area. Streaming services on the tv would have been nice. The apartment could use a coat of paint, especially baseboards and door frames.
Julia
เข้าพัก 5 คืน, ธันวาคม 2023
การตอบกลับจาก Guest Service Supervisor วันที่ 24 ก.พ. 2024
We greatly appreciate your feedback which is very important to us. we hope to have you visit us again. Thank you
8/10 ดี
Robert
เดินทางกับครอบครัว
5 ม.ค. 2024
ชื่นชอบ: ความสะอาด
Robert
เข้าพัก 11 คืน, ธันวาคม 2023
การตอบกลับจาก Guest Service Supervisor วันที่ 24 ก.พ. 2024
We greatly appreciate your feedback which is very important to us. we hope to have you visit us again. Thank you
8/10 ดี
Denise
5 ม.ค. 2024
Denise
เข้าพัก 14 คืน, ธันวาคม 2023
การตอบกลับจาก Guest Service Supervisor วันที่ 24 ก.พ. 2024
We greatly appreciate your feedback which is very important to us. we hope to have you visit us again. Thank you
The property itself was nice, clean, and quiet, but when it comes to requesting extra toiletries it took them two days because they stated that they were short staffed.
Amanda Rae
เข้าพัก 7 คืน, ธันวาคม 2023
การตอบกลับจาก Guest Service Supervisor วันที่ 24 ก.พ. 2024
We greatly appreciate your feedback which is very important to us. we hope to have you visit us again. Thank you
8/10 ดี
james
เดินทางกับครอบครัว
31 ธ.ค. 2023
ชื่นชอบ: ความสะอาด, ความสะดวกสบายของห้องพัก
Family trip to Disneyland
We waited for our room from 1030am -345 until we had to call and ask what is going . They never communicated we us . They are not at the property, they work from another property.
james
เข้าพัก 6 คืน, ธันวาคม 2023
การตอบกลับจาก Guest Service Supervisor วันที่ 24 ก.พ. 2024
We greatly appreciate your feedback which is very important to us. Please be assured that your concerns will be addressed appropriately. We always strive for the best customer satisfaction and your opinion is very important to us. Thank you
การตอบกลับจาก Guest Service Supervisor วันที่ 24 ก.พ. 2024
We greatly appreciate your feedback which is very important to us. we hope to have you visit us again. Thank you
4/10 แย่
melissa, miami
25 ธ.ค. 2023
melissa
เข้าพัก 4 คืน, ธันวาคม 2023
การตอบกลับจาก Kevin วันที่ 5 ม.ค. 2024
Hi Melissa, thank you for sharing a review. We are sorry that your stay did not meet your expectations. Would you mind sharing with us what issues you encountered on your stay?
10/10 ดีเลิศ
Viswanadha Chandrasekhar
22 ธ.ค. 2023
Viswanadha Chandrasekhar
เข้าพัก 6 คืน, ธันวาคม 2023
8/10 ดี
Glen
13 ธ.ค. 2023
Glen
เข้าพัก 22 คืน, พฤศจิกายน 2023
การตอบกลับจาก Guest Service Supervisor วันที่ 24 ก.พ. 2024
We greatly appreciate your feedback which is very important to us. we hope to have you visit us again. Thank you
10/10 ดีเลิศ
Dean
เดินทางกับครอบครัว
12 ธ.ค. 2023
ชื่นชอบ: ความสะอาด
Dean
เข้าพัก 8 คืน, พฤศจิกายน 2023
การตอบกลับจาก Guest Service Supervisor วันที่ 24 ก.พ. 2024
We greatly appreciate your feedback which is very important to us. we hope to have you visit us again. Thank you
Very nice condo. Furniture is dated but comfy. We loved the location, close to many restaurants, stores and Disney. The view of the lake is breathtaking!
การตอบกลับจาก Guest Service Supervisor วันที่ 24 ก.พ. 2024
We greatly appreciate your feedback which is very important to us. we hope to have you visit us again. Thank you
6/10 พอใช้
Nicholas
เดินทางเป็นกลุ่ม
4 ธ.ค. 2023
ชื่นชอบ: ความสะอาด, ความสะดวกสบายของห้องพัก
Nicholas
เข้าพัก 4 คืน, พฤศจิกายน 2023
การตอบกลับจาก Suzanne, Guest Service Supervisor วันที่ 5 ธ.ค. 2023
We greatly appreciate your feedback which is very important to us. we hope to have you visit us again. Thank you
8/10 ดี
ผู้เข้าพักจริง
เดินทางกับครอบครัว
30 พ.ย. 2023
ชื่นชอบ: ความสะอาด, ความสะดวกสบายของห้องพัก
It's a condo with beautiful view, just the kitchen sink is leaking. We contacted the front desk of the resort but nobody came to fix it during our 4 days stay. Everything else is excellent.
ผู้เข้าพักจริง
เข้าพัก 4 คืน, พฤศจิกายน 2023
การตอบกลับจาก Suzanne, Guest Service Supervisor วันที่ 5 ธ.ค. 2023
We greatly appreciate your feedback which is very important to us. Please be assured that your concerns will be addressed appropriately. We always strive for the best customer satisfaction and your opinion is very important to us. Thank you
Overall, I would stay again. My flight arrived late after 1am and the security gaurd was friendly and sweet. The next day, my key was deactivated. I called and called to try to pay the money. The front check in doesnt take payments and I sat there until she finally agreed tp activate my key. No one was answering the other end, so it was a long time of just sitting in the lobby not having access to my room.
Bernadette
เข้าพัก 5 คืน, พฤศจิกายน 2023
การตอบกลับจาก Suzanne, Guest Service Supervisor วันที่ 5 ธ.ค. 2023
We greatly appreciate your feedback which is very important to us. Please be assured that your concerns will be addressed appropriately. We always strive for the best customer satisfaction and your opinion is very important to us. Thank you
Discovered this place few years back for a place to stay with the family while visiting Disney.Since then this is the place we enjoy staying at when we come here.This is our second visit and have not been disappointed.Our grown children even like to stay here now.My daughter is a Disney die hard and has stayed here too.The price is so reasonable and room enough for everyone.Some would say a bit out dated but is comfortable for us..Could update the pillows in living area though.Look old and dated.but it is clean and offers great views of lake..which is why I liked..Near everything.Home away from home.Very affordable.Will continue to visit ..
Caroline
เข้าพัก 4 คืน, พฤศจิกายน 2023
การตอบกลับจาก Suzanne, Guest Service Supervisor วันที่ 24 พ.ย. 2023
We greatly appreciate your feedback which is very important to us. we hope to have you visit us again. Thank you
6/10 พอใช้
Daan
23 พ.ย. 2023
Daan
เข้าพัก 17 คืน, พฤศจิกายน 2023
การตอบกลับจาก Guest Service Supervisor วันที่ 24 ก.พ. 2024
We greatly appreciate your feedback which is very important to us. we hope to have you visit us again. Thank you