Chère Kathy,Merci pour vos commentaires. Je m'excuse que vous ayez passé un séjour moins qu'agréable.Je demanderai à la maintenance d'examiner ces problèmes. Si vous regardez sous les commodités sur Expedia, cela n’indiquera pas qu’il y a une piscine ou un bain à remous.Salutations,Kathy

Francis,Thank you for your comments. It is always appreciated to receive positive feedback.We look forward to welcoming you again when you are in North Bay next.Regards,KathyGM

Dear Tom,Thank you for your comments. Your feedback is appreciated.There is a entrance at the end of this hallway, which doesn't make it as far. I apologize, it is a long hallway.We hope to see you again when you are in North Bay next.Regards,KathyGM

Dear Logan,Thank you for your comments.We look forward to welcoming you again.Regards,KathyGM

Dear Surinder,Thank you for your comments.We look forward to welcoming you again.Regards,KathyGM

Dear Jody,Thank you for your comments.I will share this with the staff as it is always great to receive positive comments.Sorry the pool area was closed for painting. We hope it have it open soon.We hope to see you again when you are in North Bay next.Regards,KathyGM

Chère Meriam,Merci pour vos commentaires.Nous sommes désolés que vous ayez passé un séjour moins qu’agréable avec nous. Il est indiqué sur Expedia que la piscine est fermée. Cordialement,KathyGM

Dear Cassandra,Thank you for you comments, your feedback is appreciated. The maintenance on the pool should be completed soon.We look forward to welcoming you again when you are in North Bay next.Regards,KathyGM

Dear Ondine,Thank you for your rating. Your feedback is appreciated. We look forward to welcoming you again when you are in North Bay next.Regards,KathyGM

Dear Stacy,Thank you for your comment.I will look into this issue as we do have very high score on our staff performance.Thank you for letting us know.Regards,KathyGM

Dear Jeremy,Thank you for your rating. It is always appreciated to receive positive feedback.We look forward to welcoming you again when you are in North Bay next.Regards,KathyGM

Dear Brent,Thank you for your rating in regards to your recent stay with us.We hope to see you again when you are in North Bay next.Regards,KathyGM

Dear Guest,Thank you for your rating. We look forward to welcoming you again when you are in North Bay next.Regards,KathyGM

Dear Surinder,Thank you for you comments. Your positive feedback is appreciated. I will have maintenance look into the lights in this room. Thank you for letting us know.We look forward to welcoming you again when you are in North Bay next.Regards,KathyGM

Dear Luc,Thank you for your rating and comments.I believe they put "Restaurant" due to having a hot breakfast. Sorry for the confusion on this.We look forward to welcoming you again when you are in North Bay next.Regards,Kathy

Dear Silva,Thank you for your comments. Your positive feedback is appreciated and will be shared with the staff.We look forward to welcoming you again.Regards,KathyGM

Dear Frances,Thank you for your rating and comments.We appreciate receiving positive feedback.We hope to see you again when you are in North Bay next.Regards,KathyGM

Dear Alex,Thank you for your rating and comments.We our working with our provider in regards to the T.V.'s and hope to have a resolution to the issue soon.We hope to see you again when you are in North Bay next.Regards,KathyGM

Dear Kim,Thank you for your rating and comments. I will share with the staff your review.We look forward to welcoming you again when you are in North Bay next.Regards,KathyGM

Dear Liam,Thank you for providing a rating in regards to your recent stay with us.Regards,KathyGM

Dear Dorothy,Thank you for providing a rating in regards to your recent stay with us.We hope to see you again when you are in North Bay next.Regards,KathyGM

Dear Melissa,Sorry you had a less than enjoyable stay.Regards,KathyGM

Dear Robert,I apologize you were unable to stay due to the state of emergency. This was on the weather station that it was expected to flood in the north due to the amount of rain predicted. The reservation you made was non-cancellable. When making this type of reservation you need to agree to these terms. There are options on Expedia make reservations that are cancellable, however you would still need to notify 24 hours in advance. But it is available.Regards,KathyGM

Dear Renee,Thank you for your comments. Your positive feedback is appreciated. I will be sharing this with Ben. Also we're happy you were able to enjoy the pool and hot tub.We look forward to welcoming you again when you're in North Bay next.Regards,KathyGM

Dear Yves,Thank you for your rating, it is always a pleasure to receive positive feedback.We look forward to welcoming your again.Regards,KathyGM

Dear Migel,Thank you for providing a rating in regards to your recent stay with us.We hope to see you again when you are in North Bay next.Regards,KathyGM

Dear Prashant,Thank you for providing a rating in regards to your recent stay.We look forward to welcoming you again when you are in North Bay next.Regards,KathyGM

Dear Vicky,I apologize you had a less than enjoyable stay with us.I wish you had mentioned the heater was not working as we would have provided you another room. Yes, I did contact Expedia to provide you with a 20.00 discount. It will take them 7-10 days to return this to you.Regards,KathyGM

Dear Joanne,Thank you for your rating and comment.The feedback will be shared with the staff.We look forward to welcoming you again.Regards,KathyGM

Dear Elizabeth,Thank you for your comments. The feedback is appreciated. I will look into the pool with the maintenance person. Thank you for letting us know.We hope to see you again when you are in North Bay next.Regards,KathyGM

Dear Mallory,I apologize you did not enjoy your stay with us.Regards,KathyGM

Dear Larry,Thank you to leave a rating and comment.We hope to see you again when you are in North Bay next.Regards,KathyGM

Dear Chris,Thank you for your comments. Your feedback will be reviewed with the staff.Thank you for letting us know. We hope to see you again.Regards,KathyGM

Dear Rita,Thank you for your rating. I is always nice to receive positive feedback.We look forward to welcoming you again when you are in North Bay next.Regards,KathyGM

Dear Robert,Thank you for comments. I will look into these issues you have mentioned.We look forward to welcoming you again.Regards,KathyGM

Dear Nikki,Thank you for your rating. Your positive feedback is appreciated.We hope to see you again when you are in North Bay next.Regards,KathyGM

Dear Josh,We are happy to hear that all aspects of your stay were enjoyable and we hope the next time you are in North Bay you will stay with us once again. I will let the person on the desk about your review.Regards,Kathy GM

Dear Rachel,Thank you for your comment.The hotels strives to have the most cost effective room available at all times, and automatically adapts your rate to current market demand.We hope to see you again when in North Bay next.Regards,KathyGMRegards,KathyGM

Dear Rod,Thank you for taking the time to leave your feedback and we hope to have you return soon.Regards,KathyGM

Dear Derek,Thank you for your rating. It is appreciated when guest let us know they had a great stay.We hope to see you again when you are in North Bay again.Regards,Kathy GM

Dear Laura,Your feedback is appreciated. Although we are always disappointed to hear that someone’s stay was not to their satisfaction, we appreciate knowing what issues you experienced so that we can take the appropriate steps to correct them.Regards,KathyGM

Dear Julie,Thank you for you comment.We are awaiting a part which we should receive soon. It is mentioned on our site that it is not available currently.I apologize you did not have a chance to enjoy it.We hope to see you again.Regards,KathyGM

Dear Crystal,I apologize that you did not have a good experience with us. Check in can be busy at certain times of the day or the desk person may be with another guest(s) in another area.I do hope you called the desk in regards to the noise to let them know.Regards,KathyGM

Dear Blaine,Thank you for your comments. I am pleased the desk person moved you to another room and we will get the issue look at.We hope to see you again when you are in North Bay next.Regards,KathyGM

Dear Mikinak,Thank you for your comments. Your feedback is appreciated. I hope you contacted the front desk about both these issues. I will follow up with maintenance regardless.We hope to see you again when you're in North Bay next.Regards,KathyGM

Dear Blaine,Thank you for you comments.Your feedback is appreciated and positive feedback is always appreciated.We hope to see you again when you are in North Bay again.

Dear Melissa,Thank you for your rating. It is always a pleasure to receive positive feedback.We look forward to welcoming you again when you are in North Bay next.Regards,KathyGM

Dear Jamie-Lee,Thank you for comments. Your feedback is appreciated.We hope to see you again when you are in North Bay next.Regards,KathyGM

Dear Guy,Thank you for providing a rating.Regards,Kathy GM

Dear Bruno,Thank you for your comments. All hotels from time to time need to upgrade and ownership is in the process of addressing these issues.Regards,KathyGM