Clean and quiet, have Starbucks and Rainforest restaurant on the first floor. We take a walk to Niagara Falls after dinner.
Yan
เข้าพัก 1 คืน, พฤษภาคม 2024
การตอบกลับจาก General Manager วันที่ 16 พ.ค. 2024
Dear Yan,Thank you for highlighting the tranquility and convenience of Sheraton Niagara Falls. It's great to hear you appreciated our peaceful atmosphere and amenities like Starbucks and Rainforest Cafe. Taking a leisurely stroll to Niagara Falls after dinner sounds like a wonderful way to unwind and enjoy the area's natural beauty. We look forward to welcoming you back for another relaxing stay and more delightful experiences.
Dear Kristen,Thank you for taking the time to provide your review. We are thrilled that our convenient location was a highlight of your stay. We hope to see you again soon at Sheraton Niagara Falls for another five-star experience.
10/10 ดีเลิศ
David
เดินทางกับครอบครัว
5 พ.ค. 2024
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Great place
David
เข้าพัก 1 คืน, พฤษภาคม 2024
การตอบกลับจาก General Manager วันที่ 6 พ.ค. 2024
Dear David,Thank you for choosing Sheraton Niagara Falls and for your review. We are glad you enjoyed your visit, and on behalf of our team, we want to invite you back again anytime!
The fridge isn’t working and smells. Bathroom door won’t lock. Can’t connect to guest service due to dial tone issues. Very disappointed in the cost for what you get. Service desk lady was great though!
Clint
เข้าพัก 1 คืน, พฤษภาคม 2024
การตอบกลับจาก General Manager วันที่ 6 พ.ค. 2024
Dear Clint,Thank you for taking a moment to share your honest thoughts. It's wonderful to know our hospitable front desk agent left a memorable impression on you; however, we regret your disappointment with our accommodations. Your feedback will be shared with the maintenance to ensure any necessary adjustments are made, and any odor issues dealt with swiftly. We sincerely hope you will give us another opportunity in the future to change your lasting impression.
Dear Julie,We know when our guests are looking for the best place to stay, they need a refreshing pool area to unwind in after a long day of enjoying all of Niagara Falls' many attractions. We're so pleased we were able to hit this mark for you, and we hope to see you again at Sheraton Niagara Falls!
Property not clean as per the Sheraton’s standards.
Yash
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก General Manager วันที่ 30 เม.ย. 2024
Dear Yash,Thank you for taking the time to provide your feedback. We are concerned that your experience did not meet our usual high standards of cleanliness. Our team will address this matter promptly to ensure we maintain the excellence expected from our brand. We hope to have the chance to restore your confidence in our property during your next visit.Sheraton Niagara Falls
การตอบกลับจาก General Manager วันที่ 30 เม.ย. 2024
Dear Ravinder,Our team enjoyed hosting you at Sheraton Niagara Falls. Thank you for taking a moment to let us know you had a great stay! We hope you return soon!
การตอบกลับจาก General Manager วันที่ 28 เม.ย. 2024
Dear Diane,Thank you so much for choosing to stay with us at Sheraton Niagara Falls. We're thrilled to read you were able to take advantage of our convenient location. The pleasure was truly ours, and we hope you'll choose to visit us again soon.
Walking distance to Niagara Falls park, casino, and restaurants.
Dongqing
เข้าพัก 2 คืน, เมษายน 2024
การตอบกลับจาก General Manager วันที่ 22 เม.ย. 2024
Dear Dongqing,It was a pleasure to welcome you to Sheraton Niagara Falls. Thank you for highlighting our fabulous location so convenient to the falls and casinos. We are honored to receive your outstanding review and hope to have the pleasure of welcoming you back soon!
10/10 ดีเลิศ
Yamilet
เดินทางกับครอบครัวและเด็กเล็ก
21 เม.ย. 2024
The property needs upgrades.
Yamilet
เข้าพัก 3 คืน, เมษายน 2024
การตอบกลับจาก General Manager วันที่ 22 เม.ย. 2024
Dear Yamilet,Thank you for choosing Sheraton Niagara Falls and sharing your five-star review. Our team is constantly working to improve, so we look forward to welcoming you back and impressing you further.
Nice hotel. Staff was a little cold at counter . A lot of kids throughout running around . Very clean
Rosemarie
เข้าพัก 3 คืน, เมษายน 2024
การตอบกลับจาก General Manager วันที่ 21 เม.ย. 2024
Dear Rosemarie,Thank you for your review. It was a pleasure having you as our guest recently, and we are thrilled the high standards of cleanliness we adhere to were reflected in your experience. That said, we'll be sure to have a conversation with our team to ensure professional and courteous service is provided at all times. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!
การตอบกลับจาก General Manager วันที่ 14 เม.ย. 2024
Dear Kari,It was a pleasure hosting you at Sheraton Niagara Falls! We're glad our location worked well for your trip, and we hope to see you again the next time you're in the area.
การตอบกลับจาก General Manager วันที่ 14 เม.ย. 2024
Dear ThaliangeliThank you for taking the time to leave a review. We are pleased to hear you had a nice stay and enjoyed our comfortable accommodations. We at Sheraton Niagara Falls would love to welcome you back again.
การตอบกลับจาก General Manager วันที่ 14 เม.ย. 2024
Dear Mercedes,Thank you for choosing Sheraton Niagara Falls and sharing your delightful five-star review. Our team truly is the best in the business, and they will be honored to receive your kind feedback. We look forward to welcoming you back for another memorable visit.
The pool is everything if you have kids! Its big and is surrounded by couches, very family friendly. You can bring food and drinks and relax while your kids Go nuts. Game room is VERY expensive but also fun for kids.
Loic
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก General Manager วันที่ 11 เม.ย. 2024
Dear Loic,It was a pleasure hosting you at Sheraton Niagara Falls! We're glad you and your kids enjoyed the pool and games, and we look forward to seeing you again soon.
Very nice hotel. Beautiful pool area. Excellent staff.
Yolanda
เข้าพัก 2 คืน, เมษายน 2024
การตอบกลับจาก General Manager วันที่ 11 เม.ย. 2024
Dear Yolanda,Thank you for your review of Sheraton Niagara Falls. We're thrilled to hear you enjoyed your stay, including our wonderful team and pool area. It would be an honor to welcome you back anytime!
Dear Alisha,Thank you for choosing Sheraton Niagara Falls and for sharing your delightful five-star review. We really do have one of the best, hardest-working teams in the business, and they will be thrilled to know they were a highlight of your stay. We look forward to welcoming you back on future trips to the area.
Everything about the hotel was great. The pool was too busy even though the hotel itself was not.
The American side of Niagara Falls is deserted!! Most placed were closed or looked abandoned. We always stay at the Canadian side but wanted to try the other side this time.
We went to a grocery store (Tops) to get something for the dinner. There was a cop there and the entry had a metal fence!! Had never seen such security at a grocery store! Well at least not anywhere in Canada.
Saeed
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก General Manager วันที่ 8 เม.ย. 2024
Dear Saeed,Thank you so much for choosing to stay with us at Sheraton Niagara Falls. Our goal is to provide every guest with a wonderful experience, so we're thrilled that was the case for you. However, it's unfortunate to read you weren't able to enjoy some of our relaxing amenities, and we apologize for any inconvenience this may have caused. Nevertheless, we trust this didn't detract too much from your overall trip. The pleasure was all ours, and we hope to welcome you back in the future.
Parking was confusing, $15 free play was confusing, access to Casino not completely covered. But the hotel itself has everything you need.
Lashonda
การตอบกลับจาก General Manager วันที่ 8 เม.ย. 2024
Dear Lashonda,Thank you for sharing your feedback. We apologize for any confusion regarding parking, the 15 free play offer, and the access to the Casino. We aim to provide clear information and a seamless experience for all our guests, and it seems we missed the mark during your visit. Rest assured, we will discuss this matter with our team and we hope to have the opportunity to welcome you back for a more enjoyable stay.Warm Regards,Management Team Sheraton Niagara Falls
It’s sad that you have to pay for pool even when you do not use it, and they didn't mention that during reservation .
Aram
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก General Manager วันที่ 9 เม.ย. 2024
Dear Aram, Thank you for being our guest and sharing your feedback. Please know that our amenity fee is mentioned on our website and includes far more than just the pool. We hope you enjoyed your stay otherwise and look forward to welcoming you back again soon.
The hotel itself was fine, however, when packing the car to go home I found that there was a failed attempt to steal my car sometime overnight, leaving it damaged. This happens in the hotel’s paid parking lot, so I would deem the area potentially unsafe. A police report was filed, I did not make the hotel aware of the incident prior to writing this review.
Ashley
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก General Manager วันที่ 7 เม.ย. 2024
Dear Ashley,We appreciate your feedback and the opportunity to address your concerns. The parking lot is owned by the City of Niagara Falls and is at your own risk. However, we'll certainly cooperate with any investigation. We're glad the attempt was unsuccessful, and we hope you'll consider staying with us again should you be back in the area.
Dear Yosmar,Thank you very much for the five-star review as it's everything we always hope for all of our guests. It was our honor to have you join us at Sheraton Niagara Falls, and we look forward to your next visit.
4/10 แย่
Megan
เดินทางกับครอบครัว
1 เม.ย. 2024
Our room was out of conditioner and body wash. I stopped by the front desk and asked for this to be replaced but it never was
Megan
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก General Manager วันที่ 7 เม.ย. 2024
Dear Megan,Thank you for taking the time to leave a review. We are disappointed to hear about the lack of toiletries in your room and the delay in service. We will use your feedback to improve the experience of future guests. We hope to welcome you back again and check all the right boxes for a top-notch stay.
Dear Diana,We're delighted you had a great experience at Sheraton Niagara Falls. Your satisfaction is our goal, and we look forward to welcoming you back for another memorable visit!
10/10 ดีเลิศ
Joan
31 มี.ค. 2024
A little run down in the rooms and hallways but the workout run was in great shape
Joan
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก General Manager วันที่ 3 เม.ย. 2024
Dear Joan,Thank you for your review and for giving us a perfect rating! We're delighted you enjoyed your overall experience, and we appreciate you mentioning our great fitness center. Our team is always seeking new ways to improve our facilities and the services we offer, so your feedback is valuable to us. It was a pleasure having you here, and we hope you return soon!
A couple next door to us had a 30 minute drunken fight at 12:30am. Scared my daughter so much she couldn’t sleep. In the morning, the front desk said they’d refund everything but that I had to call Expedia for the main refund. Expedia then told me that the hotel did not approve a refund. The person at the front desk was nice, but the person in billing at the Sheraton was a liar. Said that I’d had an “altercation” with another guest. Complete nonsense. Plus, the hotel smelled horrible and we felt afraid for our safety. Overall, the worst hotel experience of my life.
Duff
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก General Manager วันที่ 1 เม.ย. 2024
Dear Duff,Thank you for bringing this matter to our attention. It's deeply concerning to hear about your experience, and we regret any misunderstanding. Ensuring guest safety and comfort is paramount to our success. If you would like us to discuss this matter further, please reach out offline. We hope to hear from you and have an opportunity to regain your trust in the future.
4/10 แย่
rochelle
30 มี.ค. 2024
rochelle
เข้าพัก 1 คืน, มีนาคม 2024
2/10 แย่มาก
Daniel
29 มี.ค. 2024
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
I don’t recommend this hotel, terrible noise during the night. I read other reviews before booking and I still booked a room. Big mistake.The hotel is very old, horrible old carpet, small bathroom and noisy. I couldn’t sleep starting at 3:00 am, I could hear other people speaking from their room and kids screaming. Horrible experience.
Daniel
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก General Manager วันที่ 1 เม.ย. 2024
Dear Daniel,We appreciate your feedback and are genuinely disheartened to hear about your experience. Your comfort is our priority, and it's clear we fell short. We understand the importance of a restful night's sleep and take your comments seriously as we evaluate our facilities and noise management strategies. Rest assured, we are committed to making improvements that enhance our guest experience. We hope to have another opportunity to better serve you in the future.
การตอบกลับจาก General Manager วันที่ 31 มี.ค. 2024
Dear Todd,Thank you for your review and for giving us a perfect rating! We're delighted our advantageous location was the highlight of your stay, and we appreciate you mentioning it to your fellow travelers. It was a pleasure having you here, and we hope you return soon!
The pool area was very nice, the kids had a great time swimming. It felt like we are at an indoor water park resort.
Arda
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก General Manager วันที่ 25 มี.ค. 2024
Dear Arda,We're thrilled to hear the pool was a hit and provided your family with a fun and memorable experience. Ensuring our guests, especially the little ones, have a great time is a priority for us. We look forward to welcoming your family back to Sheraton Niagara Falls for more swimming fun and exceptional experiences!
The room was great. Really impressed with all the hotel had to offer and the staff were also really good. We will definitely be back.
Darrin
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก General Manager วันที่ 21 มี.ค. 2024
Dear Darrin,It was a pleasure hosting you at Sheraton Niagara Falls! We're glad you enjoyed your visit and felt welcome while you were here. The next time you're in town, please come see us again.
Always stay here for my fire department yearly party and always a nice time
Michael
เข้าพัก 2 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก General Manager วันที่ 13 มี.ค. 2024
Dear Michael,Thank you for choosing to stay with us at Sheraton Niagara Falls. Our goal is to provide every guest with a great experience, so we're thrilled that's always the case for you. The pleasure was all ours, and we hope to welcome you back soon.