It's definitely better than what I expected. The hotel staff is very friendly and helpful, and the room is great. The breakfast is better than many local Chinese hotels with similar star ratings. My friend and I enjoyed the stay.
We arrived at the hotel at 10pm. When we tried to checked in we were told they couldn't find our fully paid reservation. We were in a panic mode because we thought we went to the wrong place. They further told us they didn't have connection or doing business with hotel.com. They kept checking and still couldn't find our booking. We had to make a long distance call to hotel.com customer service. Hotel.com made a call on our behalf with the same reservation info and the hotel the reservation. This going on for two plus hours. Once we were confirmed they didn't have the kind of room we paid for. They tried to give us a room with bed and we insist we need a two beds room because that's what we paid for. So they GA Ave is two rooms and the manager promised us we wouldn't need to move again. We word staying fire two nights and we wouldn't able to get to our room till 1am. The next day we were told we need to move since the twin room would be available for the second night. I feel manager not honor his word and hotel sold our alresdy paid room to other guests the first night so they could make more money. I would not recommend book this hotel. When you are in a foreign country and in a unfamiliar place you don't want to encounter this kind of stress.
ผู้เข้าพักจริง
6/10 พอใช้
ผู้เข้าพักจริง
2 มี.ค. 2018
ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: ความสะอาด
The carpet is dirty, room smell cigarette even though we requested no smoking room. Buffet foods and drinks(coffee and hot tea) are cold.