We have been to Mystic Lake many times, but we decided to change it up just a little bit this time. We stayed in the Promenade Tower suites, which were very beautiful and comfortable. We also ate at The Meadows Bar & Grill and the food was so delicious! Thank you, Mystic Lake, for making our Mother’s Day Weekend so memorable!
Jennifer
เข้าพัก 2 คืน, พฤษภาคม 2024
การตอบกลับจาก K วันที่ 14 พ.ค. 2024
Thank-you for sharing your awesome experience with us, we look forward to your return in the near future.
4/10 แย่
Rachel
เดินทางกับครอบครัว
12 พ.ค. 2024
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
No separate parking for hotel guests. Had to park very far away from the hotel entrance. Felt unsafe walking from my car to the hotel. Staff was very friendly.
Rachel
เข้าพัก 2 คืน, พฤษภาคม 2024
การตอบกลับจาก K วันที่ 14 พ.ค. 2024
Thank you for taking the time to share the aspects you enjoyed and the ones we can take an opportunity in evolving. We hope this does not prevent a future visit from you.
Thank you for your 5/5 review James! We hope to welcome you back for another visit!
8/10 ดี
Charity
เดินทางเพื่อธุรกิจ, เดินทางกับคู่รัก
8 พ.ค. 2024
ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก
The property is well maintained. We stayed in a non smoking room, but there was a hint of cigarette smoke, either from the sheets or from the history. They don’t allow guests to bring their own alcohol to their rooms. I found this to be very odd and inconvenient. There isn’t much to do within walking distance unless you enjoy sub par dining and slot machines. They didn’t have a poker room and they are supposed to be a casino. The pool was the highlight of the stay.
Charity
เข้าพัก 3 คืน, พฤษภาคม 2024
การตอบกลับจาก Christopher วันที่ 9 พ.ค. 2024
Thank you for your review. Our property follows common industry procedures regarding the possession of alcohol where alcohol may be purchased. We appreciate you taking the time to provide details about your recent stay as it allows us to enhance our guests experience. We hope to have the pleasure of welcoming you back.
Thank you for taking the time to share the aspects you enjoyed and the ones we can take an opportunity in evolving. We hope this does not prevent a future visit from you.
10/10 ดีเลิศ
Judy
22 เม.ย. 2024
Judy
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก K วันที่ 14 พ.ค. 2024
Thank-you for sharing your awesome experience with us, we look forward to your return in the near future.
The hotel was very nice. Food and drinks were very high priced. Noise levels i connecting room.
Julie
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก K วันที่ 3 พ.ค. 2024
Thank you for taking the time to share the aspects you enjoyed and the ones we can take an opportunity in evolving. We hope this does not prevent a future visit from you.
Sheets full of blood, hair and dirt. Not just a stain either. The blood had dried and turned to flakes all over the bed. This bedding was NEVER washed before pur stay. Makes me wonder how often this happens. That night we were told we would be refunded. After 2 months of very slow replies they decided not to refund me, never even gave a reason. Expedia called them for me and they were told they would not refund. Worst hotel experience ive ever had. We have been going to mystic for over 20 years, that was the last time we will ever go back. We have plenty of casino options here in MN, pick somewhere different.
Douglas
การตอบกลับจาก Christopher วันที่ 1 พ.ค. 2024
Douglas, thank you for your feedback. We are truly saddened to read your experience as this does not reflect a normal guest experience at our property. We have touched base with our hotel operations team to ensure a solution was provided due to the nature of this incident. Our team hopes to have the pleasure of welcoming you back in hopes of regaining your trust and confidence.
There was more staff than our last stay the pool was open all the food court was open there was ALLOT more people the last time there was hardly any. The man that checked us in was really sweet
Ann
เข้าพัก 2 คืน, เมษายน 2024
การตอบกลับจาก Christopher วันที่ 25 เม.ย. 2024
Thank you for your review Ann! We are thrilled to know your visit warranted a 5/5 rating. We hope to see you again soon.
2/10 แย่มาก
Joe, Wasilla
12 เม.ย. 2024
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Joe
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก K วันที่ 4 พ.ค. 2024
We are sorry to hear of your dissatisfaction, we are always looking for ways to enhance our guest experience.
10/10 ดีเลิศ
Sherry
เดินทางกับคู่รัก
10 เม.ย. 2024
ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก
It was clean and had a lot of options for food in the same building.
Sherry
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก K วันที่ 3 พ.ค. 2024
Thank you for your review Sherry! We look forward to welcoming you back!
8/10 ดี
Emiy
8 เม.ย. 2024
Hot tub needed some cleaning
Emiy
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก k วันที่ 8 เม.ย. 2024
We are thrilled you enjoyed your stay with us, Thank-you for letting us know you enjoyed your experience with us and where we could improve, at Mystic Lake Casino Hotel, we look forward to your return.
Clean room, amazing shower and the bed was comfy but the pillows weren’t great. Nice casino with tons of slots but also very packed so it was hard to get any of the machines we wanted. All in all, it was a great stay.
DANIELLE
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก k วันที่ 8 เม.ย. 2024
We are thrilled you enjoyed your stay with us, Thank-you for letting us know you enjoyed your experience with us and where we could improve, at Mystic Lake Casino Hotel, we look forward to your return.
Had a lot of fun! Staff was very nice and helpful. Lots of machines to pick from and just a happy place
Stephanie
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก k วันที่ 8 เม.ย. 2024
We are thrilled you enjoyed your stay with us, Thank-you for letting us know you enjoyed your experience with us, at Mystic Lake Casino Hotel, we look forward to your return.
We are thrilled you enjoyed your stay with us, Thank-you for letting us know you enjoyed your experience with us, at Mystic Lake Casino Hotel, we look forward to your return.
We are thrilled you enjoyed your stay with us, Thank-you for letting us know you enjoyed your experience with us, at Mystic Lake Casino Hotel, we look forward to your return.
We are thrilled you enjoyed your stay with us, Thank-you for letting us know you enjoyed your experience with us, at Mystic Lake Casino Hotel, we look forward to your return.
The room was nice and clean. The room door was a little touchy. You had to make sure to push or pull the door shut to ensure it closed fully.
Matthew
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก k วันที่ 5 เม.ย. 2024
We are thrilled you enjoyed your stay with us, Thank-you for letting us know you enjoyed your experience with us, at Mystic Lake Casino Hotel, we look forward to your return.
We are thrilled you enjoyed your stay with us, Thank-you for letting us know you enjoyed your experience with us, at Mystic Lake Casino Hotel, we look forward to your return.
Valet took over an hour to bring me my car :( I missed an important meeting because of it.
Kelly
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก k วันที่ 5 เม.ย. 2024
We are thrilled you enjoyed your stay with us, Thank-you for letting us know you enjoyed your experience with us, at Mystic Lake Casino Hotel, we look forward to your return.
We are thrilled you enjoyed your stay with us, Thank-you for letting us know you enjoyed your experience with us, at Mystic Lake Casino Hotel, we look forward to your return.
Parking was rather distant, nice place nice staff.:nice suite.no casino package. Tight machines. All in all nice place.
Nicholas
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก k วันที่ 2 เม.ย. 2024
We are thrilled you enjoyed your stay with us, Thank-you for letting us know you enjoyed your experience with us, at Mystic Lake Casino Hotel, we look forward to your return.
We are thrilled you enjoyed your stay with us, Thank-you for letting us know you enjoyed your experience with us, at Mystic Lake Casino Hotel, we look forward to your return.
We decided to take a trip to Mystic for my husband's birthday. I don't think we'd been in over 10 years and it has definitely changed! It was very clean and felt brand new - both the casino and the room. Unfortunately, there was a winter storm, so we weren't able to go to the steakhouse because they closed, but we still had a great time and will definitely visit again.
Terah
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก k วันที่ 2 เม.ย. 2024
We are thrilled you enjoyed your stay with us, Thank-you for letting us know you enjoyed your experience with us, at Mystic Lake Casino Hotel, we look forward to your return.
We are thrilled you enjoyed your stay with us, Thank-you for letting us know you enjoyed your experience with us, at Mystic Lake Casino Hotel, we look forward to your return.