Courtyard

Reviews of The Balfour Hotel

4 out of 5
The Balfour Hotel
350 Ocean Drive, Miami Beach, FL

Reviews

8.4

Very good

Rating 10 - Excellent. 317 out of 583 reviews" "
Rating 8 - Good. 140 out of 583 reviews" "
Rating 6 - Okay. 73 out of 583 reviews" "
Rating 4 - Poor. 30 out of 583 reviews" "
Rating 2 - Terrible. 23 out of 583 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Laura

Travelled with group
Liked: Amenities
Highly recommend this hotel. Nice beach spot, great area to stay in, nice lobby and front patio to have drinks and chill.
Stayed 3 nights in Apr 2024
Response from Customer Service on 22 Apr 2024
Laura, it brings immense satisfaction to learn that you highly recommend The Balfour Hotel Miami Beach. We are thrilled that you enjoyed our advantageous location, beautiful lobby, and relaxing front patio. It's wonderful knowing that your stay was a memorable one and we appreciate your endorsement. We hope to welcome you back for another enjoyable experience.Skylar Siminovsky,General Manager at The Balfour Hotel Miami Beach

4/10 Poor

Marina

Liked: Cleanliness
Stayed 3 nights in Mar 2024
Response from Customer Service on 22 Apr 2024
Marina, it seems your stay at The Balfour Hotel Miami Beach did not meet expectations. We value your feedback and regret to learn that your experience was not up to par. We would appreciate you sharing more details so we can improve. We hope to have another opportunity to showcase the enriching experiences we are known for.Skylar Siminovsky,General Manager at The Balfour Hotel Miami Beach

6/10 Okay

Hakim

Stayed 2 nights in Apr 2024
Response from Customer Service on 22 Apr 2024
Hakim, thank you for taking the time to rate your recent experience at The Balfour Hotel Miami Beach. We value all forms of feedback and hope to be able to welcome you back again for an improved experience.Skylar Siminovsky,General Manager at The Balfour Hotel Miami Beach

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on 18 Apr 2024
Julia, it's wonderful to know your stay at The Balfour Hotel Miami Beach lived up to your expectations. We're delighted to receive your stellar rating and hope you will consider us again in the future. Many thanks!Skylar Siminovsky,General Manager at The Balfour Hotel Miami Beach

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you also for the 2 young ladies at the Front Desk
Stayed 8 nights in Apr 2024
Response from Customer Service on 12 Apr 2024
Alberto, we appreciate your kind words about The Balfour Hotel Miami Beach. Recognition of our dedicated colleagues at the front desk truly uplifts their spirits. We're thrilled to hear you had a positive experience with them. Looking forward to your next stay.Skylar Siminovsky,General Manager at The Balfour Hotel Miami Beach

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the location and property
Stayed 3 nights in Apr 2024
Response from Customer Service on 7 Apr 2024
Nicholas, we're thrilled you enjoyed your stay at The Balfour Hotel Miami Beach, particularly appreciating our strategic location and well-maintained surroundings. We trust it made your visit to Miami beach more unforgettable. We'd love to have you back whenever your travels bring you this way. Safe travels!Skylar Siminovsky,General Manager at The Balfour Hotel Miami Beach

10/10 Excellent

ADRIANNE

Stayed 1 night in Mar 2024
Response from Customer Service on 25 Apr 2024
Adrianne, The Balfour Hotel Miami Beach truly appreciates your high rating on Expedia. We're thrilled that you enjoyed your stay and we hope to welcome you back in the future for another pleasant experience.Skylar Siminovsky,General Manager at The Balfour Hotel Miami Beach

10/10 Excellent

Danielle Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptional! They really made our stay a memorable one and much more valuable than the price we paid overall! The food was excellent, drinks were delicious and even the complimentary drink and bottle of wine and additional perks like 2 hour free bike rental, beach chairs and umbrellas, filtered water, coffee in our room…the location! Perfect hotel stay that I would highly recommend! Thank you to all the wonderful staff that made our stay so special and memorable.
Stayed 4 nights in Mar 2024
Response from Customer Service on 3 Apr 2024
Danielle, your kind words are music to our ears at The Balfour Hotel Miami Beach. We're delighted to hear that our team members ensured your stay was memorable and that you found value beyond your expectations. It's great that you enjoyed our food and drinks and appreciated the amenities, including the complimentary beverage and bike rental. We agree, our location really is the icing on the cake! Your recommendations mean the world to us. Thanks again for recognizing our dedicated team. We can't wait to welcome you back for another special and memorable stay.Skylar Siminovsky,General Manager at The Balfour Hotel Miami Beach

8/10 Good

Chadi

Stayed 2 nights in Mar 2024
Response from Customer Service on 21 Apr 2024
Thank you for the 4-star rating, Chadi!It's great your time at The Balfour Hotel Miami Beach was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!Skylar Siminovsky,General Manager at The Balfour Hotel Miami Beach

6/10 Okay

Bisi

Liked: Cleanliness, staff & service
Great location right next to the beach. Staff was pretty friendly and helpful. The beach chair program was also really nice. Biggest issue was how dark my room was during the day and at night. Also surprised there was no gym given there’s a resort fee. Other more minor issues were that bike borrowing had a two hour limit and my tv wasn’t working.
Stayed 4 nights in Mar 2024
Response from Customer Service on 31 Mar 2024
Bisi, thank you for sharing your experiences. It's pleasing to hear you appreciated our prime location and found our team members both friendly and helpful. We're sorry to hear your room did not meet your expectations in terms of lighting. Please be assured this feedback will be used to strive for improvements. Regarding the gym, our additional services vary and we regret any misinterpretation of our amenities. We also apologize for the inconvenience you encountered with the television and bike rental. We value your feedback and appreciate your patience. We hope to have the opportunity to delight you during a future stay.Skylar Siminovsky,General Manager at The Balfour Hotel Miami Beach

4/10 Poor

Gee

Travelled with family
Disliked: Amenities, property conditions & facilities
We were very disappointed in this hotel. We were checking in ahead of a cruise vacation and our cabin bathroom was bigger than the bathroom in the hotel room. The bathroom also had very old toilet fixtures, the phone didn’t work and the hotel room did not have a security safe. When we asked for a security safe, they brought one up which was not bolted down - so what is the point? Our friends who stayed on the 3rd floor were impacted by the noise during the construction and when they asked to be moved, hotel management did not address their concern. It was only when they found cockroaches in their room that hotel management moved them to another room. Overall it was a very bad experience.
Stayed 3 nights in Mar 2024
Response from Customer Service on 10 Apr 2024
Gee, we are genuinely sorry to hear about your disappointing experience at our hotel. Your feedback regarding the condition of the bathroom, amenities, and noise disturbance is deeply concerning to us. We apologize for falling short of your expectations.Your satisfaction is our priority, and we would appreciate the opportunity to discuss your concerns further. Please contact us directly so we can better understand your experience and work towards providing you with a more enjoyable stay in the future.We value your feedback and hope to have the chance to make amends and regain your trust.Skylar Siminovsky,General Manager at The Balfour Hotel Miami Beach

8/10 Good

Lucie, Gatineau

Stayed 2 nights in Mar 2024
Response from Customer Service on 19 Apr 2024
Lucie, it's a pleasure to hear you had a good experience at The Balfour Hotel Miami Beach. Deciding to rate us indicates your satisfaction, and we're glad for it. We hope to be your choice again when you visit Miami Beach in the future.Skylar Siminovsky,General Manager at The Balfour Hotel Miami Beach

10/10 Excellent

Han

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Staff is very friendly. We really enjoy while staying at Balfour Hotel
Stayed 3 nights in Mar 2024
Response from Customer Service on 28 Mar 2024
Han, it's fantastic to hear about your enjoyable stay at The Balfour Hotel Miami Beach. We're thrilled you found our location convenient and appreciated the warm reception from our team members. Your kind comments are appreciated, and we'd be delighted to welcome you back the next time you're in Miami Beach.Skylar Siminovsky,General Manager at The Balfour Hotel Miami Beach

8/10 Good

Robert

Stayed 1 night in Feb 2024
Response from Customer Service on 12 Apr 2024
Thanks for the 4/5 rating, Robert!We're thrilled you enjoyed your time at The Balfour Hotel Miami Beach so much! We look forward to sharing an even better experience with you soon.Skylar Siminovsky,General Manager at The Balfour Hotel Miami Beach

10/10 Excellent

Gurpreet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property and friendly staff.
Stayed 1 night in Mar 2024
Response from Customer Service on 22 Mar 2024
Gurpreet, it's wonderful to hear your feedback regarding your recent stay at The Balfour Hotel Miami Beach. We believe that our amiable team members and the exceptional environment are key in providing the high standard service you appreciated. We can't wait to welcome you back for more outstanding experiences.Skylar Siminovsky,General Manager at The Balfour Hotel Miami Beach

10/10 Excellent

Pietro, Montreal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hôtel
Stayed 7 nights in Mar 2024
Response from Customer Service on 21 Mar 2024
Pietro, it's wonderful to see your high praise for The Balfour Hotel Miami Beach! We're delighted that you had an exceptional stay, and we hope to host you again on your next trip to Miami Beach.Skylar Siminovsky,General Manager at The Balfour Hotel Miami Beach

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a perfect spot away from the craziness of further north of Ocean Drive. A short walk to the beach, and perfect quiet pool area. Very close to Publix to stock up on booze & snacks. Staff was very friendly and helpful.
Stayed 7 nights in Mar 2024
Response from Customer Service on 17 Mar 2024
Michelle, your wonderful review of The Balfour Hotel Miami Beach is much appreciated. We're delighted to know you enjoyed our serene location, convenient proximity to local amenities, and tranquil pool area. We also love hearing that our team members were friendly and helpful. We eagerly await the opportunity to welcome you back for another fantastic stay.Skylar Siminovsky,General Manager at The Balfour Hotel Miami Beach

10/10 Excellent

Oleg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly team. Very clean room. Internet connection was great.
Stayed 2 nights in Mar 2024
Response from Customer Service on 16 Mar 2024
Oleg, it's wonderful to hear you found our team to be friendly and the room clean during your stay at The Balfour Hotel Miami Beach. We're also glad to know that the internet connection served you well. We appreciate your positive feedback and hope to welcome you back in the future.Skylar Siminovsky,General Manager at The Balfour Hotel Miami Beach

10/10 Excellent

Marc

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service from everyone. Great location. Everything was fine but realize bathrooms were small, coffee makers were not working and I could hear footsteps on top of us. Not really complaints but just setting expectations
Stayed 3 nights in Mar 2024
Response from Customer Service on 8 Mar 2024
Marc, thank you for choosing The Balfour Hotel Miami Beach and for your kind words about our superb location and service. We're thrilled that our team members provided exceptional service and that the location was convenient for your needs. We appreciate your feedback about your bathroom's size and the noise, and we're also addressing the issue with our in-room coffee machines for a better guest experience. Your comments help set future guests' expectations and we value that. Looking forward to welcoming you back whenever your travels bring you back to Miami Beach.Skylar Siminovsky,General Manager at The Balfour Hotel Miami Beach

10/10 Excellent

gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location with friendly staff.
Stayed 3 nights in Feb 2024
Response from Customer Service on 8 Mar 2024
Gary, it's always wonderful to hear that guests enjoyed their stay at The Balfour Hotel Miami Beach. We're especially glad you felt our location was convenient and our team was accommodating. We eagerly anticipate your next visit!Skylar Siminovsky,General Manager at The Balfour Hotel Miami Beach

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 7 Mar 2024
Thanks for sharing this perfect rating, Scott!We're thrilled to hear you enjoyed your stay at The Balfour Hotel Miami Beach! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!Skylar Siminovsky,General Manager at The Balfour Hotel Miami Beach

2/10 Terrible

Jill

Stayed 2 nights in Feb 2024
Response from Customer Service on 6 Mar 2024
Jill, it seems your recent stay didn't meet expectations. The team at the hotel is dedicated to providing excellent service and comfortable accommodations. Feedback like yours, while concerning, assists in making necessary adjustments to enhance future guest experiences. If you're open to discussing your stay in more detail, please feel free to connect with our management. Thank you.Skylar Siminovsky,General Manager at The Balfour Hotel Miami Beach

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and clean property! Loved the close walk to the beach. The breakfast and dinner was 10/10! Definitely will be back
Stayed 1 night in Mar 2024
Response from Customer Service on 10 Mar 2024
Samantha, thank you for sharing your lovely experience at The Balfour Hotel Miami Beach. We're thrilled to read that you enjoyed our neat premises, convenient beach proximity, and the meals we served. Your kind comments truly inspire us. We eagerly await your return visit.Skylar Siminovsky,General Manager at The Balfour Hotel Miami Beach

8/10 Good

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property; common areas are lovely. Fabulous location on Ocean away from the noisier areas of the street. Ate one dinner there food was wonderful! Our room had no working television even after reporting it. The room was not cleaned one day even after asking to follow-up on the oversight. Other than that it’s a place I would return. Checks out the little extra perks as well.
Stayed 3 nights in Mar 2024
Response from Customer Service on 4 Mar 2024
Stephanie, thank you for your candid feedback! We're glad to hear that you appreciated the serene ambiance of The Balfour Hotel Miami Beach, our choice location away from the bustling areas, and the delightful dining experience you had. We regret instances of service that did not meet your expectations, specifically surrounding the maintenance and housekeeping incidents. Ensure your concerns have been raised with the relevant departments to improve our services. Hearing you would return delights us and we’re excited for your next visit to offer those extra touches that make a stay memorable.Skylar Siminovsky,General Manager at The Balfour Hotel Miami Beach

2/10 Terrible

Amir

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an awful experience. Not at all what was expected. Both from a room standpoint, and from a service standpoint. - Shower had no hot water - Bathroom is tiny. I am a 5'7 73 year old, so that is saying a lot - Room was not cleaned - Facilities far below what was expected (even when looking at pictures). In no way justified the resort fee. - The staff at the front desk was very nice, but the manager was extremely unprofessional and rude. When I had spoken to him about the hot water issue and the room not being cleaned, he refused to even acknowledge there was an issue. Instead of being sympathetic and offering to fix the issue or switch rooms, he denied that was the case and implied I was lying. - Regardless of the management experience, I still would not recommend the hotel. Not worthy of a 4 star distinction
Stayed 4 nights in Feb 2024
Response from Customer Service on 2 Mar 2024
Amir, it's unfortunate to hear about your less than optimal experience. The difficulties you faced with the bathroom and room cleanliness are not indicative of the standards we aim for. We're genuinely disappointed that your interactions with our management team did not meet expectations. Our team members usually excel in displaying respect and professionalism, so we'll ensure we address this. Despite the circumstances, it's good to know you found our front desk helpful. We sincerely hope for an opportunity to create a better experience should you decide to visit us again in the future.Skylar Siminovsky,General Manager at The Balfour Hotel Miami Beach

10/10 Excellent

Christina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice area and close to the beach.
Stayed 1 night in Feb 2024
Response from Customer Service on 1 Mar 2024
Christina, it's delightful to know you enjoyed your stay with us at The Balfour Hotel Miami Beach. We're thrilled that our prime location near the beach enhanced your visit. We look forward to welcoming you back soon for another fantastic experience.Skylar Siminovsky,General Manager at The Balfour Hotel Miami Beach

2/10 Terrible

Rushabh

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible and worst experience ever at The Balfour Hotel: The experience at the hotel began with a frustrating check-in process late at night on February 14th. Despite having a valid booking, the night staff initially couldn't find it and mistakenly assigned an occupied room us. After finally getting a room, we encountered disruptive snoring noises from neighboring rooms. The following days were marred by constant construction noise from early morning to evening, making the room uninhabitable. Despite complaints to reception, the issues persisted, and even the hotel manager's intervention failed to address the situation satisfactorily. We requested a refund or partial refund for the unpleasant stay, but the manager was uncooperative and dismissive, offering dining coupons instead. The manager's lack of concern and inability to resolve the issues compounded the dissatisfaction. Ultimately, we were left feeling unheard and dissatisfied with the hotel's management's response to our legitimate grievances.
Stayed 3 nights in Feb 2024
Response from Customer Service on 2 Mar 2024
Rushabh, it's saddening to learn about your disappointing stay. We understand that the ongoing upgrades may have affected your experience and are sincerely sorry for any disturbances you encountered. Unfavorable smells in any rooms are not up to our usual standard and your input will be noted.We also note your frustration with the check-in process and apologize for the confusion regarding your booking. In reference to the noise from neighboring rooms, we do our utmost to maintain a tranquil atmosphere and regret any inconvenience caused.We take your remarks regarding our team members gravely. Customer satisfaction remains our topmost priority and we're disappointed that your interactions did not meet expectations. We truly hope we can change your perception if you decide to give us another chance in the future.Skylar Siminovsky,General Manager at The Balfour Hotel Miami Beach

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was great. Staff was excellent. Pool was too small
Stayed 4 nights in Feb 2024
Response from Customer Service on 28 Feb 2024
Michael, thanks for sharing your experience at The Balfour Hotel Miami Beach. Delighted to hear that you enjoyed the room and our excellent team members. We understand your comments regarding the pool and appreciate your feedback, as it enables us to make improvements. We hope you choose us again when you are back in Miami Beach.Skylar Siminovsky,General Manager at The Balfour Hotel Miami Beach

10/10 Excellent

Rena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near the beach, clean comfortable beds, good service.
Stayed 1 night in Feb 2024
Response from Customer Service on 26 Feb 2024
Rena, it's wonderful to hear about your positive experience at The Balfour Hotel Miami Beach. We're delighted that you enjoyed the beach proximity, comfort of our beds, and our delightful service. Your satisfaction is our highest reward. We hope to welcome you back soon.Skylar Siminovsky,General Manager at The Balfour Hotel Miami Beach

10/10 Excellent

Eden

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay at the Balfour. All the staff were lovely and Mary in particular was great. The hotel is in the perfect location and a very short walk from the beach. The free usage of Esteban’s beach loungers made the trip even better. Only negative was loud works being completed at the hotel during the day which wasn’t a huge deal as we were out most days but the work did start quite early and felt like it was directly above us. I would stay again for sure and highly recommend if you’re looking for a chilled stay in south beach. Thanks team Balfour!
Stayed 7 nights in Feb 2024
Response from Customer Service on 25 Feb 2024
Eden, it's great to know you had a memorable stay at The Balfour Hotel Miami Beach and had positive encounters with our team members, especially Mary. We're glad you found our location convenient and enjoyed the added perk of using Esteban’s beach loungers. Concerning the daytime activities that caused some noise, we strive to improve and appreciate your understanding. It's reassuring to know you would stay with us again and recommend us to others. Thank you for choosing us for your South Beach experience.Skylar Siminovsky,General Manager at The Balfour Hotel Miami Beach

6/10 Okay

brittney

Travelled with family and small children
Very cute little hotel. Staff was friendly. Only problem was we are a family of 4 with 2 kids. We got to the hotel to check in to find out there was ac problems so our 2 queen room wasn’t available. They said they gave us to joined king rooms instead. This sounded just fine to us til we got to our rooms and realized they really aren’t “joined” and were on opposite sides of the floor. So either we leave our 10 and 14 year old in a room by themselves in Miami or we each take a kid and sleep in different rooms….on our anniversary. Happy anniversary… ended up each taking a kid and slept in opposite rooms. This would have been a great set up for like 2 adult couples. Not a family with kids.
Stayed 1 night in Feb 2024
Response from Customer Service on 19 Feb 2024
Brittney, it's concerning to hear that the room arrangement didn't meet your family's needs during your stay. While we aimed to provide a solution with the two king rooms, we understand how the actual setup may have been less ideal for a family setting. We strive to better accommodate guests' needs, and your feedback regarding this matter offers valuable insight. We hope to have the opportunity to serve you and your family better in the future.Skylar Siminovsky,General Manager at The Balfour Hotel Miami Beach

8/10 Good

Christiana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a fine stay. It's a nice enough hotel, though we had a view of an alley, which was less nice. Very kind staff.
Stayed 1 night in Feb 2024
Response from Customer Service on 16 Feb 2024
Christiana, it's delightful to hear that you had a pleasant experience at The Balfour Hotel Miami Beach. We appreciate your commendation of our warm-hearted team members, and we take note of your comment regarding the view from your room. In the future, we recommend requesting a room with a different view for a more enjoyable experience. We hope to host you again on your next trip to Miami Beach.Skylar Siminovsky,General Manager at The Balfour Hotel Miami Beach

6/10 Okay

Nicholas Andrew, Mississauga

Travelled with partner
Liked: Staff & service
Stayed for 3 nights for a quick getaway. Hotel was adequate and had a nice art deco charm but we have certainly stayed in other hotels in the Beach that we have preferred. If you are looking for a quick getaway and a place I lay your head after a day of exploring then this will suffice but if you are looking for an elevated South Beach experience, you might consider venturing elsewhere.
Stayed 3 nights in Jan 2024
Response from Customer Service on 13 Feb 2024
Nicholas Andrew,Thank you for sharing your recent experience. We appreciate that you found the art deco charm at our establishment appealing. While we strive to provide the best possible stay for our guests, it appears our offerings did not meet your specific expectations for a South Beach experience. Rest assured that we continuously work on improving our hotel to ensure both the casual and luxury-seeking traveler feels accommodated.We hope to have the opportunity to exceed your expectations in the future.Skylar Siminovsky,General Manager at The Balfour Hotel Miami Beach

2/10 Terrible

Evita

Travelled with family and small children
I don’t understand how this property has great ratings. We had to make a last minute reservation for 2 nights and after the first night we left while we paid for both. Negatives: The smell! The lobby is the worst but rooms also stink. They are masking the musty smell with something and its headache inducing and nauseating. The original room was so bad that staff provided an alternative room which had a bearable amount of smell. Both mattresses were super old. One had lumps all over while the other had no support in the middle. Neutral: The room is very small and the 2 large queen bed frames are making it feel claustrophobic. Pluses: Pillows on our beds were very nice. Bathroom is tiny but we liked it. Staff was trying their best to accommodate us. Unfortunately, there is not much they could do in relation to mattresses or smell. Location is very good. Overall- there are much better hotels at a similar price point in this area.
Stayed 2 nights in Oct 2023
Response from Customer Service on 11 Feb 2024
Evita, we deeply regret to hear about the disappointments you experienced during your stay. We apologize for any discomfort you might have experienced due to the scent in our hotel and the quality of our bedding conditions. We constantly strive to offer a comfortable experience for our guests and clearly, we fell short in your case.The room size is intended to add a cozy appeal, nonetheless we acknowledge it might not suit everybody's preference. It's heartening to note that our accommodating team members and prime location stood out positively during your visit, along with the comfort of our pillows and the compactness of our bathroom, which you found likable.Your feedback is invaluable. Although there are many benefits to staying with us, we regret to hear that other options seem more appealing. We're always striving to improve the guest experience and hope that, in the future, we may have the chance to demonstrate this to you.Skylar Siminovsky,General Manager at The Balfour Hotel Miami Beach

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property! Amazing staff! Close to beach.
Stayed 3 nights in Dec 2023
Response from Customer Service on 8 Feb 2024
Tara, your supportive feedback for The Balfour Hotel Miami Beach is greatly received. We are thrilled you found our location convenient and our team members exceptional. Thank you for noticing the effort we put into maintaining our property. We can't wait for your return visit. Safe travels.Skylar Siminovsky,General Manager at The Balfour Hotel Miami Beach

8/10 Good

Allen

Stayed 4 nights in Jan 2024
Response from Customer Service on 21 Mar 2024
Allen, thank you for the great rating of The Balfour Hotel Miami Beach! We're delighted you enjoyed your stay with us and hope to welcome you back in the future.Skylar Siminovsky,General Manager at The Balfour Hotel Miami Beach

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
The location was nice. However the room was uncomfortable. The bathroom light wouldn't shut off therefore was on all night. The coffee pot was broken, the tv remote volume didn't work and the smoke alarm went off from the steam of the shower.
Stayed 1 night in Jan 2024
Response from Customer Service on 24 Jan 2024
As we value all guest feedback, we are disheartened to learn about the discomfort you experienced during your stay, especially regarding the inconveniences with various room amenities. This doesn't reflect the standard we aspire to and we want to assure you that we're taking your concerns under serious consideration. We continually strive to improve our accommodations and service with feedback like yours, and we hope for another opportunity to provide you with a much better experience in the future.Skylar Siminovsky,General Manager at The Balfour Hotel Miami Beach

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on 12 Feb 2024
Andrew, thank you for the fantastic rating! It's fantastic to hear that your stay was enjoyable at The Balfour Hotel Miami Beach. We appreciate you taking the time to share this feedback and look forward to welcoming you back for another exceptional experience!Skylar Siminovsky,General Manager at The Balfour Hotel Miami Beach

6/10 Okay

Franco

Travelled with family
Liked: Cleanliness, property conditions & facilities
good location. good beach service and that´s all
1 of the 3 rooms we booked had nothing to do with the images published on the site. It was much smaller. Despite being gold members, they did not give us the upgrade and it was difficult for us to get a late check out. The breakfast was very limited and inflexible, they didn't let us put milk in the coffee. good beach service.
Stayed 3 nights in Jan 2024
Response from Customer Service on 23 Jan 2024
Franco, your feedback is greatly appreciated. We're sorry to hear your room didn't meet the expectations set by the photos, and that certain privileges such as room upgrades and late checkouts weren't easily available. We understand your frustration about the breakfast offerings and the inflexibility with coffee customization. On a brighter note, it's good to know you enjoyed our beach service. We're always looking for ways to serve our guests better and will take your comments into consideration. Thank you for sharing your experience.Skylar Siminovsky,General Manager at The Balfour Hotel Miami Beach

8/10 Good

Roman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and fantastic staff - very friendly and helpful and always available. Value for the money is top and restaurant is very good. Bikes are available and a short walk to the beach.
Stayed 3 nights in Jan 2024
Response from Customer Service on 21 Jan 2024
Roman, we're thrilled to hear you enjoyed your experience at The Balfour Hotel Miami Beach. We are particularly pleased that our team members' friendliness and helpfulness met your expectations. We're also glad that you found great value with us and enjoyed the offerings from our restaurant, alongside the convenience of our location and available amenities. Looking forward to welcoming you back soon.Skylar Siminovsky,General Manager at The Balfour Hotel Miami Beach

6/10 Okay

Tara

Stayed 3 nights in Jan 2024
Response from Customer Service on 20 Jan 2024
We appreciate you taking the time to share your feedback, Tara.We regret that your experience with us was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.Skylar Siminovsky,General Manager at The Balfour Hotel Miami Beach

10/10 Excellent

Robbin, Sugar Land

Stayed 1 night in Jan 2024
Response from Customer Service on 8 Feb 2024
Robbin, thank you for your stellar rating. It's wonderful to hear that your stay at The Balfour Hotel Miami Beach lived up to your expectations. Our team is delighted to have contributed to your positive experience. We look forward to welcoming you back soon!Skylar Siminovsky,General Manager at The Balfour Hotel Miami Beach

6/10 Okay

Mayumi

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024
Response from Customer Service on 19 Jan 2024
Mayumi, your rating has been noted and we appreciate your feedback even though it's devoid of specifics. We're dedicated to improving and providing an exceptional experience for all guests. If you find the time, we encourage you to share more details about your stay at The Balfour Hotel Miami Beach. Your insights would be most valuable for us. Thank you.Skylar Siminovsky,General Manager at The Balfour Hotel Miami Beach

10/10 Excellent

Keith

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Night's Stay
Great location right on South Beach. Room was clean and comfortable and the staff was great.
Stayed 1 night in Jan 2024
Response from Customer Service on 17 Jan 2024
Keith, The Balfour Hotel Miami Beach is delighted you enjoyed your stay with us, including our prime South Beach location and comfortable, clean rooms. We're also pleased to learn that our team members made a difference in your visit. We look forward to the opportunity to provide you with another excellent experience on your next trip.Skylar Siminovsky,General Manager at The Balfour Hotel Miami Beach

10/10 Excellent

Judith

Stayed 1 night in Jan 2024
Response from Customer Service on 16 Jan 2024
Judith, it's fantastic to see your perfect rating of The Balfour Hotel Miami Beach! We're delighted that you enjoyed your stay and we hope to see you again soon. Safe travels!Skylar Siminovsky,General Manager at The Balfour Hotel Miami Beach

10/10 Excellent

Helena

Stayed 2 nights in Jan 2024
Response from Customer Service on 16 Jan 2024
Thank you for the fantastic rating, Helena!We strive to make all of our guests feel welcome and relaxed during their time at The Balfour Hotel Miami Beach! We can't wait to see you again soon.Skylar Siminovsky,General Manager at The Balfour Hotel Miami Beach

4/10 Poor

Jacqueline

Disliked: Staff & service
Would not choose here again!
This could be so much better! There is no “secure” luggage storage, no courtesy room to freshen up when leaving late. The first impression from reception was, “ you’re lucky we didn’t cancel your room” as the holding credit card payment didn’t go through, but they offered no explanation why! The breakfast is ok, but offers very little choice. We got charged for wrong drinks and when queried with the manager, he was very rude, he did refund it and sarcastically said, “you enjoy the rest of your day now!” If I were to stay in Miami Beach again, it would not be at The Balfour.
Stayed 1 night in Jan 2024
Response from Customer Service on 26 Jan 2024
Jacqueline, we sincerely apologize for the issues that negatively affected your experience and stay with us. While disappointed to read your review, we have met with our team members that were directly involved to coach them to ensure that no future guest receives this unfortunate experience. We pride ourselves in providing exemplary service and we missed the mark. We hope that you do give us a chance in the future to extend our Perfect 10 guarantee.On behalf of our entire team, we apologize.Skylar Siminovsky,General Manager at The Balfour Hotel Miami Beach

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice Art Deco boutique hotel. Staff were very helpful and welcoming
Stayed 2 nights in Jan 2024
Response from Customer Service on 14 Jan 2024
Brian, thank you for your wonderful remarks regarding your stay at The Balfour Hotel Miami Beach. We're thrilled you appreciated our Art Deco architectural style and enjoyed the warm welcome from our team members. Your positive feedback means a lot to us, and we hope to welcome you back in the future for another memorable visit.Skylar Siminovsky,General Manager at The Balfour Hotel Miami Beach

10/10 Excellent

Alan, Buffalo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right on Ocean Ave. Freindly staff. Just a short walk from the craziness of the strip.
Stayed 3 nights in Jan 2024
Response from Customer Service on 13 Jan 2024
Alan, it's great to hear you enjoyed The Balfour Hotel Miami Beach's prime location and our welcoming team members. We're pleased you appreciated the serene atmosphere within our close proximity to the vibrant strip. We're looking forward to welcoming you back for another enjoyable stay.Skylar Siminovsky,General Manager at The Balfour Hotel Miami Beach

2/10 Terrible

Jerry

Stayed 4 nights in Jan 2024
Response from Customer Service on 28 Jan 2024
We appreciate you taking the time to share your feedback, Jerry.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.Skylar Siminovsky,General Manager at The Balfour Hotel Miami Beach