Because I had stayed here prior, I thought I would have no problems staying here again. Around midnight, I showed up to check in my pre-paid, non-smoking room, and I was told that there was nothing available. I reminded him that my room was already paid for, and I was told, "What do expect me to do, sir?"
As I was about to be sent away, I said that it is 20° F and my family needs a place to sleep. He gave me a choice of two smoking rooms. One of the rooms reeked of smoke, and the other was under renovation. We chose the later, because the room smelled less of smoke. There was trash in the room, and the beds were not maid well. The door to the bathroom was broken, and the heat did not work. He brought a space heater by. When I contacted Hotels.com the next day, I was given a coupon from Hotels.com, but the motel refused to refund any of the money, because I chose to stay after being given a choice. This motel was awful, and no one should stay here. AWLFUL!!! AWLFUL!!! AWLFUL!!! I am just glad there were no bed bugs.