Dear guest,We appreciate your positive feedback regarding your stay at our hotel. We are delighted to hear that you found our facilities clean and well-maintained, and that you enjoyed the comfort of your room. We also value your recognition of our staff and their friendliness.Thank you for choosing our hotel, and we look forward to welcoming you back in the future for another pleasant stay.Sincerely,Hotel Kuve Marbella
6/10 พอใช้
Sarah
14 ก.พ. 2023
ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Helt ok for en natt
Lå masse hår på sengen…
Sarah
เข้าพัก 1 คืน, กุมภาพันธ์ 2023
การตอบกลับจาก Dear Sarah, วันที่ 15 มิ.ย. 2023
We are sorry to hear that you found hair on the bed during your stay. The cleanliness and comfort of our rooms are of utmost importance to us, and we apologize for any inconvenience this may have caused.Please rest assured that we take your feedback very seriously, and we will share this information with our housekeeping team to take appropriate measures and avoid similar situations in the future.We appreciate you sharing this experience with us, as it helps us to continually improve our standards and provide exceptional service to our guests.We hope to have the opportunity to welcome you back in the future and provide you with a much better experience.Best regards,Reception Team at Hotel Kuve Marbella