2/10 แย่มาก
Michael
2 พ.ค. 2024
ไม่ชื่นชอบ: พนักงานและบริการ
This was a terrible experience with the front desk manager. I asked for a late checkout for my son given he has insomnia and didn't get into the hotel until 12:30 am. They said they would only do noon. I asked for 2 pm which the previous hotel (a Hampton Inn, Louisville) was kind enough to do, but she said no and would charge me. I talked with the manager and said we would pay the $99 tax fee for an additional 2 hours so he could sleep. At noon the manager came banging on his door, telling him to get out and that no arrangement was made for an additional day. She was so rude and inflexible, so he got up and left, even though we were going to pay! I will be sure to put a terrible review on their website!!
Michael
เข้าพัก 1 คืน, พฤษภาคม 2024