The bedding is super nice, I had really comfortable sleep.
Kei Hei
เข้าพัก 1 คืน, เมษายน 2024
8/10 ดี
Amelia
14 เม.ย. 2024
ชื่นชอบ: พนักงานและบริการ, สิ่งอำนวยความสะดวก
The location of the hotel is good. It's in the center of Macau island and close to everything. The decor is kind of outdated but overall is acceptable.
Highly recommend to any visitor to Macau wishing to explore the colonial charm and old legacies in this tiny former Portuguese colony. Plenty of local delicacies around the area and very walkable to the Senado Square area and St Paul's ruins. Ferry terminal to Hong Kong and several very charming cathedrals and seminaries around as well. Staff was friendly and good dinning options in the hotel as well!
Enjoyable stay! Happy with efficient check in by Audrey. Nice room size, gym and pool, restaurant choices are all exceed our expectations. Thank you to all the staff. Will definitely come back!
We found torn towels on the floor in the bath tub. Very disappointed.
Hotel should have offered a free stay at this point however seems like the manager in charge had very limited power to do anything except offer us free cookies.
Abuturab
เข้าพัก 2 คืน, ธันวาคม 2023
การตอบกลับจาก Hotel Royal Macau วันที่ 11 ม.ค. 2024
Dear Mr. Dholkawala,Thank you very much for taking your valuable time to provide us with your feedback about the incident during your recent stay with us. It was most kind of you to bring such matter to our attention since it is indeed through your valuable comments that we could try our utmost to improve the overall service and facilities. Being the first 5-star hotel in Macau, providing impeccable hotel experience is always our mission. We are sorry to know that your stay with us did not meet your expectations. We have already share your comments with the related department for further review and possible improvement.We do hope that the towels incident have not marred your good impression to Hotel Royal Macau. We hope to get another chance to serve you in the nearest future.Yours sincerely,
I've been traveling in Asia the past year and the Hotel Royal Macau is one of the best hotels I've stayed at. The two restaurants were amazing, the front desk and all the staff are professional and courteous. When I return to Macau this is where I will always stay. Thank you for a wonderful welcome and for making my short stay in Macuo amazing.